Overview
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Overall experience with SESTEK Analytics
“SESTEK Speech Recognitions and Transcription: Key Technologies for Enhancing Customer Insights”
“Long Wait Time for Product Launch Experienced”
About Company
Company Description
Sestek, now under Unifonic, is a globe-spanning business with a focal point on crafting AI-powered solutions for customer service since 2000. The robust R&D team, comprising over 100 engineers, develops dialogue-based products, leveraging technologies like speech recognition, natural language processing, and voice biometrics. The aim is to help transmute the traditional customer service model into a digitized model spanning over 20 countries. Sestek’s product line includes the Knovvu Virtual Agent, which understands customer intent and responds autonomously, thereby increasing self-service efficiency. Another product, Knovvu Analytics, collects and translates complete customer interaction data into usable insights. Lastly, Knovvu Biometrics specializes in rapid caller authorization based on unique voice parameters.
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SESTEK Analytics Reviews and Ratings
- CUSTOMER INSIGHTS MANAGER - CX & ANALYTI10B+ USDBankingReview Source
SESTEK Speech Recognitions and Transcription: Key Technologies for Enhancing Customer Insights
SESTEK success rate language processing is very high and its user friendly interface, ability to analyze data from multiple perspectives and the availability of a wide range of parameters are key strengths. Additionally, the quality of their support services and professional communication are also highly satisfactory.
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