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Logo of Sinch

Sinch

bySinch
in Communications Platform as a Service
4.5

Overview

Product Information on Sinch

Updated 20th November 2025

What is Sinch?

Sinch is an AI-powered cloud communications provider enabling businesses to engage customers anywhere through messaging, email, and voice APIs. Our platform supports SMS, WhatsApp, RCS, and Email with built-in automation, personalization, and fraud & security. Trusted by global brands, Sinch enables Brands to deliver intelligent, omnichannel customer experiences.

Sinch Pricing

Sinch offers a flexible, usage-based pricing model based on message volume, API calls, or voice minutes. Tiered plans scale with your needs, and enterprise customers can access custom pricing and advanced add-ons like AI, analytics, and deliverability tools.

Sinch Product Images

Sinch Build Dashboard
Sinch Build Dashboard
Sinch Build Voice API
Sinch Build Voice API
Sinch Email Send Reporting
Sinch Email Send Reporting

Overall experience with Sinch

CHIEF EXECUTIVE OFFICER
<50M USD, Telecommunication
FAVORABLE

“Great products and support! Easy to use.”

5.0
Apr 20, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Director of Product
<50M USD, IT Services
CRITICAL

“Extensive Delivery Channels Versus Disconnected Service and Delayed Feature Requests”

3.0
Apr 15, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 10th November 2023

Sinch powers conversations between businesses and their customers through its Customer Communications Cloud. More than 150,000 businesses rely on Sinch and its global super network, which is the most secure and reliable network for messaging, voice and email. Sinch has been profitable and fast-growing since it was founded in 2008. It is headquartered in Stockholm, Sweden, with shares traded at NASDAQ Stockholm: XSTO:SINCH.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2008
Head office location
Stockholm, Sweden
Number of employees
1001 - 5000
Website
http://www.sinch.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Sinch Reviews and Ratings

4.5

(106 Ratings)

Rating Distribution

5 Star
60%
4 Star
35%
3 Star
5%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • CHIEF EXECUTIVE OFFICER
    <50M USD
    Telecommunication
    Review Source

    Great products and support! Easy to use.

    5.0
    Apr 20, 2026
    The service provider's service was easy to implement, and has been easy to use as well. Their customer support team has been responsive and helpful with all aspects of implementation and production. We have used them for 3 years now and have always enjoyed the experience.
  • CHIEF EXECUTIVE OFFICER
    <50M USD
    Telecommunication
    Review Source

    Great products and support! Easy to use.

    5.0
    Apr 20, 2026
    The service provider's service was easy to implement, and has been easy to use as well. Their customer support team has been responsive and helpful with all aspects of implementation and production. We have used them for 3 years now and have always enjoyed the experience.
  • Read All 109 Reviews

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Recommended Gartner Insights

  • Critical Capabilities for Communications Platform as a Service
  • Magic Quadrant for Communications Platform as a Service
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User Sentiment About Sinch
Reviewer Insights for: Sinch
Deciding Factors: Sinch Vs. Market Average
Performance of Sinch Across Market Features

Sinch Likes & Dislikes

Like

The ease of implementation using the vendor's APIs is what we have liked most about their product and service. Adding new services is always easy.

Like

The ease of implementation using the vendor's APIs is what we have liked most about their product and service. Adding new services is always easy.

Like

The ease of implementation using the vendor's APIs is what we have liked most about their product and service. Adding new services is always easy.

Dislike

Sinch feels like a large, disconnected company which makes it difficult to get service and talk to subject matter experts when needed. Account reps often deflect or decline requests for features. Multiple kickoff calls for new features have displayed a lack of prior communication or preparation. Pricing negotiations are prolonged and challenging.

Dislike

Sinch feels like a large, disconnected company which makes it difficult to get service and talk to subject matter experts when needed. Account reps often deflect or decline requests for features. Multiple kickoff calls for new features have displayed a lack of prior communication or preparation. Pricing negotiations are prolonged and challenging.

Dislike

Sinch feels like a large, disconnected company which makes it difficult to get service and talk to subject matter experts when needed. Account reps often deflect or decline requests for features. Multiple kickoff calls for new features have displayed a lack of prior communication or preparation. Pricing negotiations are prolonged and challenging.