Overview
Product Information on Sinch
What is Sinch?
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Overall experience with Sinch
“Good folks, solid products, weak support org”
“Sinch Platform Streamlines Customer Connections Across Complex Tech Stacks .”
About Company
Company Description
Sinch powers conversations between businesses and their customers through its Customer Communications Cloud. More than 150,000 businesses rely on Sinch and its global super network, which is the most secure and reliable network for messaging, voice and email. Sinch has been profitable and fast-growing since it was founded in 2008. It is headquartered in Stockholm, Sweden, with shares traded at NASDAQ Stockholm: XSTO:SINCH.
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Key Insights
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User Sentiment About Sinch
Reviewer Insights for: Sinch
Deciding Factors: Sinch Vs. Market Average
Performance of Sinch Across Market Features
Sinch Likes & Dislikes
Voice calling support is among the fastest latency and most reliable HD calling is great - when available single-interface SMS/MMS gateway API is decent
Ease and connectivity of the platform to our complicated tech stack
The SMS service has worked well so far and in my 3-4 years as a customer, I have not once encountered any unplanned outage. Being granted access to the Sinch portal also helped me to be able to extract SMS details needed for investigation on my own which helped reduce turnaround time in obtaining SMS data.
NOC team support is very poor. Slow to respond, very little feedback, often unaware or unwilling to believe there is a major outage
Lack of strategic direction to help expand /evolve the GTM solution
The price is on the steep side and can be reduced considering that there are other methods of notifications that are of a lower cost.
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Sinch Reviews and Ratings
- Director of Engineering50M-1B USDTelecommunicationReview Source
Good folks, solid products, weak support org
Good people in the upper ranks, low level support team (NOC) is weak - VP, IT Services1B-10B USDBankingReview Source
Sinch is a very good service provider that I would highly recommend.
My company has been using products from Sinch for many years. So far, we have received very good support from Sinch whenever there are any issues, upgrades or regulatory changes needed for any of the APAC countries. The account manager is very knowledgeable and has been around long enough to share any information on past history when required. - IT Manager10B+ USDBankingReview Source
Stable Service Performance with Prompt Responses and Accessible Support Channels
SINCH's customer support is really top-notch. Tickets are responded to on a timely basis, typically within a few hours. Their tech support also attends our incident calls to participate in troubleshooting deepdives, which helps to fast-track incident resolution. Additionally, should the root cause of the issue be attributed to SINCH, the RCA reports are always shared back to us on a timely basis, which helps to ease our incident reporting. - Group Product Manager1B-10B USDSoftwareReview Source
Sinch Mailgun Enables us to Deliver Essential Transactional and Authorization Emails
Sinch (Mailgun) has helped us as an organization to fulfil key business critical capabilities in delivering transactional and authorization emails. - Marketing Manager10B+ USDEnergy and UtilitiesReview Source
Sinch are our communications vendor of choice
A great working relationship and support team, the Sinch team share a mutual understanding of our business challenges and we work closely together to ensure that we a providing our Global teams with a reputable product.