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Logo of Slack

Slack

bySalesforce (Slack)
in
4.6
Market Presence: Social Software in the Workplace, Workstream Collaboration

Overview

Product Information on Slack

Updated 13th October 2025

What is Slack?

Slack is a software designed for team communication and collaboration, enabling users to organize conversations into channels based on projects, topics, or departments. The software provides tools for messaging, file sharing, and integrating various external apps, assisting in streamlining workflows and centralizing information. Slack offers search functionalities for messages and files, and supports notifications to keep users updated on relevant activities. Its features are intended to address business challenges related to fragmented communication, improving coordination and project management in organizations by consolidating communication within a secure, accessible platform.

Slack Pricing

Slack software offers a tiered pricing model with options including free, paid standard, plus, and enterprise plans. The free plan provides limited functionality and usage, while paid plans are structured on a per-user, per-month basis with additional features and administrative controls based on plan selection. The enterprise plan is designed for organizations with advanced requirements and is priced based on negotiation.

Overall experience with Slack

Product Manager
250M - 500M USD, Travel and Hospitality
FAVORABLE

“API Tools and Support Team Enhance Business Workflow Automation and Communication”

5.0
Feb 23, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
It Associate
30B + USD, Insurance (except health)
CRITICAL

“Slack gets the job done -But a smarter AI would trigger some of the features I specified.”

3.0
Apr 8, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Details

Updated 27th October 2023
Company type
Public
Year Founded
2009
Head office location
San Fransisco, United States
Number of employees
1001 - 5000
Website
https://slack.com/intl/en-gb/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

What Your Peers Are Saying About Slack

VP of IT
I am revisiting our messaging retention thresholds more specifically for email (Google) and instant messaging (Slack). Was curious as to what is generally being used as the threshold for these 2 communications tools (i.e.; 30 days, 6 months, etc.)?
Director of IT
I also am curious what other organizations are doing on this front.  We had an event where legal had us put an indefinite hold on all messages (email, IM, etc) and now that has just become the standard.  Would like to compare what other organizations are doing and try to get us back to something that doesn't hold messages forever.
See Full Discussion
29 Jan 20251.3k Views1 Comment
VP SALES OPERATIONS & ENABLEMENT
Does anyone have experience with Slack Sales Elevate or Slack AI?  If so, did you see any productivity improvements, specifically for Sales?   We are looking at Sales Elevate for a few specific use cases: (1) Deal Desk efficency improvements; (2) Summaries of changes made to opportunities for sales leaders; (3) Account planning (there are collaborative templates in Sales Elevate which you can configure to meet your org's needs).   We're also interested because it seems like an easy way to start using AI in a fairly low risk area.   For context, we use SFDC CRM already.  
Founder
Been disappointed by it honestly, especially when compared to Momentum.io it doesn’t even come close.
See Full Discussion
27 Aug 2024205 Views1 Comment

Slack Reviews and Ratings

4.6

(590 Ratings)

Rating Distribution

5 Star
61%
4 Star
36%
3 Star
3%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Product Manager
    50M-1B USD
    Travel and Hospitality
    Review Source

    API Tools and Support Team Enhance Business Workflow Automation and Communication

    5.0
    Feb 23, 2026
    Had a very good experience & enjoy using slack because of the kind of customization which it provides and the support team where i stuck in implementing any bot, they became really really helpful.
  • Product Manager
    50M-1B USD
    Travel and Hospitality
    Review Source

    API Tools and Support Team Enhance Business Workflow Automation and Communication

    5.0
    Feb 23, 2026
    Had a very good experience & enjoy using slack because of the kind of customization which it provides and the support team where i stuck in implementing any bot, they became really really helpful.
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  • Market Guide for Workstream Collaboration
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Slack Likes & Dislikes

Like

API Integration & custom bot, these are the 2 powerful tools which we as a business have leveraged by building our own custom bots which do many of the manual jobs such as collecting employee satisfaction survey, helping our employees to stay updated with the relevant information by taking from web & summarizing.

Like

API Integration & custom bot, these are the 2 powerful tools which we as a business have leveraged by building our own custom bots which do many of the manual jobs such as collecting employee satisfaction survey, helping our employees to stay updated with the relevant information by taking from web & summarizing.

Like

API Integration & custom bot, these are the 2 powerful tools which we as a business have leveraged by building our own custom bots which do many of the manual jobs such as collecting employee satisfaction survey, helping our employees to stay updated with the relevant information by taking from web & summarizing.

Dislike

Slack is sitting on a goldmine of conversational data but isn't leveraging it enough. A little bit of AI goes a long way here, as features like smart Thread Summaries, Predictive Reply Suggestions, and Intelligent Message Filtering would completely transform the user experience. So overall it is a great tool with the smarter AI integration that could be exceptional.

Dislike

Slack is sitting on a goldmine of conversational data but isn't leveraging it enough. A little bit of AI goes a long way here, as features like smart Thread Summaries, Predictive Reply Suggestions, and Intelligent Message Filtering would completely transform the user experience. So overall it is a great tool with the smarter AI integration that could be exceptional.

Dislike

Slack is sitting on a goldmine of conversational data but isn't leveraging it enough. A little bit of AI goes a long way here, as features like smart Thread Summaries, Predictive Reply Suggestions, and Intelligent Message Filtering would completely transform the user experience. So overall it is a great tool with the smarter AI integration that could be exceptional.

Performance of Slack Across Market Features
Reviewer Insights for: Slack