Overview
Product Information on Smarsh Professional Archive
What is Smarsh Professional Archive?
Smarsh Professional Archive Pricing
Overall experience with Smarsh Professional Archive
“A Great Solution For Archiving Business Communications ”
“I Should Have Listened to the Warnings!”
About Company
Company Description
Smarsh assists organizations in identifying potential risks in their communication data, hence preventing fines or any negative publicity. The company provides solutions that enable customers to capture, retain, and monitor digital communication across various channels. Primarily, Smarsh serves regulated organizations of different scales by flagging regulatory and reputational risks. Its portfolio includes cloud-native applications explicitly designed for digital communications governance and archiving. The company caters to a wide array of industries globally.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Smarsh Professional Archive
Deciding Factors: Smarsh Professional Archive Vs. Market Average
Performance of Smarsh Professional Archive Across Market Features
Smarsh Professional Archive Likes & Dislikes
I like the security features offered by Smarsh. The tool ensures operational efficiency. It is an efficient E-Discovery solution for or business. I like that the archive is secure and searching is easy too. Supports scaling.
It appears to be a great program, if only I knew the secrets to how it works.
I like both product and service
No issues experienced while using Smarsh Professional Archive.
From the initial contract to every contact with support, I have been frustrated. The initial contract was for $XXXX.XX. Then after a couple of months of frustration, I talked to somebody that sheepishly told me, to get Smarsh to do what I wanted, it would be an additional $XXXX.XX. In other words, if you want it to work, you gotta pay extra. Support speaks to you as if you know the tech language. That isn't helpful. When you start, you are basically thrown into the deep end of the pool with help videos. They are generally useless because they continue the tech-speak that the support people use. I have banged my head against the tech support wall for months on the same issue and all I get back is the same thing, watch the videos or they use techno-jargon which I don't understand. I'm a stock broker, not a computer tech.
Weekend support should be quick in response and resolution
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Peer Discussions
Smarsh Professional Archive Reviews and Ratings
- Information Technology Assistant50M-1B USDHealthcare and BiotechReview Source
A Great Solution For Archiving Business Communications
We use Smarsh for archiving and securing all of our digital communications and it has been working well. The archive is searchable and we can easily search and trace past communications whether from email, mobile, social, and on collaboration platforms. It comes with AI features for easy searching and summarization, and also to enhance efficiency. In addition, Smarsh mitigates risks and centralizes data management. - IT SECURITY & RISK MANAGEMENT ASSOCIATE1B-10B USDBankingReview Source
Smarsh Receives Praise for Service While Some Express Product Concerns
Smarsh provides an excellent service from end to end to install and setup the product. Always give a quick response and aggressive resolution when support needed. - VP, Communications50M-1B USDBankingReview Source
Pleasing Experience from Product and Service Efficacy
Happy with over all experience with the product and service provided by the company - SENIOR ACCOUNTANT50M-1B USDHealthcare and BiotechReview Source
A Great and Secure Business Data Archiving Software
The platform is great for archiving business data, first because the storage space is scalable. Secondly, it is secure and makes searching, discovering, and also sharing data easy. - IT Associate1B-10B USDBankingReview Source
Uncovering Smarsh's Support Excellence
I have been working with Smarsh on the support perspective and the support from Smarsh was timely and good.