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Logo of Smartsheet

Smartsheet

bySmartsheet
in
4.3
2025
Market Presence: Collaborative Work Management, Project and Portfolio Management (Transitioning to Strategic Portfolio Management)

Overview

Review Summary
AI Generated Using Real User Reviews

Users value Smartsheet for its intuitive interface, feature-rich capabilities, and excellent support features with f ...

Product Information on Smartsheet

Updated 13th October 2025

What is Smartsheet?

Smartsheet is a software designed to facilitate work management and collaboration by enabling users to organize projects, automate workflows, and track progress in real time. The software provides features such as customizable templates, dashboards, reporting tools, and integration capabilities with various third-party applications. Smartsheet allows teams to assign tasks, set deadlines, and manage resources efficiently. It supports document sharing, version control, and permission settings to maintain data integrity and security. The software addresses business challenges related to project visibility, communication, and operational efficiency by centralizing project information and providing accessible updates for stakeholders.

Smartsheet Pricing

Smartsheet software uses a subscription-based pricing model with multiple tiered plans designed for individuals, businesses, and enterprises. Pricing varies depending on the feature set, user count, and service levels included within each plan, such as collaboration capabilities, automation tools, and reporting features. Enterprise options provide advanced administrative controls and integrations, while user access and capabilities scale according to the selected plan.

Overall experience with Smartsheet

IT Associate
<50M USD, IT Services
FAVORABLE

“Effective roadmapping and collaboration tool for stakeholders, with room for improvement in reporting.”

4.0
Jan 6, 2026
Effective for planning, but reporting needs simplification
CATEGORY HEAD
50M - 250M USD, Energy and Utilities
CRITICAL

“Embracing Technology: Carrying Work Management in Your Pocket”

3.0
Aug 5, 2024
It's an effective work management platform that can help team members in task management and project planning.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Marketing Work Management Platforms

About Company

Company Description

Updated 1st November 2023

Smartsheet is a modern work management platform that brings together people, processes, and technology to empower anyone to drive meaningful change. Organizations of all sizes use Smartsheet to manage projects, automate processes, and gain visibility into programs and portfolios at scale — all on one real-time, centralized platform, accessible from anywhere, on any device. Over 90% of Fortune 100 companies trust Smartsheet to align their resources to improve efficiency, agility, and collaboration in today’s ever-changing world of work.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2005
Head office location
Bellevue, United States
Number of employees
1001 - 5000
Website
https://www.smartsheet.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

What Your Peers Are Saying About Smartsheet

Director of Architecture
I am looking for some suggestions on Project Management Solutions. This solution should provide things like: - Support both Waterfall and Agile methodologies - Automation workflows - Task Breakdowns - Integrates with Microsoft 365 technology stack.   We are a $10B Financial Institution currently using SmartSheet looking to evaluate a newer and more scalable solution.
Director of Operations
Azure DevOps has decent connectivity with Microsoft365.  While it's not designed for waterfall, there's nothing that prevents you from using it that way.  There's a plethora of plugins and customizations that may help you do what you want.  I agree with Pranay below, there may not be one single provider that can check all the boxes.
See Full Discussion
5 Mar 20253.3k Views6 Comments
Director of IT
We are attempting to leverage SmartSheet as our PPM (Project Management and Resource Management tools).  Does anyone else utilize these tools as their PPM solution?  If so, what are your key takeaways that we need to consider to make our implementation a success?
Chief Executive Officer
IMO - Smartsheet, Monday and Wrike are primarily Task management platforms. as Dan says Below much the same. Enterprise PPMs are about Portfolio management (Governance, Resourcing, Financials, Budgets, ROI, Benefit realization) and Project Delivery (Scheduling, Risks, Status etc). Its best to work out what your PPM requirements are before looking at tools
See Full Discussion
16 Mar 20263.1k Views4 Comments

Smartsheet Reviews and Ratings

Showing data for 280 ratings and reviews for Product Roadmapping Tools for Software Engineering market. View all 2828 ratings and reviews across markets for a complete picture.

4.3

(280 Ratings)

Rating Distribution

5 Star
44%
4 Star
46%
3 Star
9%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.4

Service & Support

4.4

Product Capabilities

4.5

Filter Reviews
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Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • IT Associate
    <50M USD
    IT Services
    Review Source

    Effective roadmapping and collaboration tool for stakeholders, with room for improvement in reporting.

    4.0
    Jan 6, 2026
    Effective for planning, but reporting needs simplification
  • Interior Designer
    50M-1B USD
    Construction
    Review Source

    Centralized revision tracking simplifies approval for construction projects

    5.0
    Jun 3, 2026
    Smartsheet is a solid 10 for revision tracking and release management.
  • IT ASSOCIATE
    50M-1B USD
    IT Services
    Review Source

    Smartsheet: A New Age Project Management Tool

    4.0
    Oct 23, 2024
    Over all experience with smart sheet is best collaborative & project management tool. Smartsheet has the great GUI and it has the very good features. It can be integrated with many tools like for the OKTA for the SSO & confluence tools.
  • PROJECT MANAGER
    <50M USD
    IT Services
    Review Source

    Transforming Workflow: A Look at Smartsheet's Impact

    5.0
    Sep 26, 2024
    Smartsheet has been a game-changer in the way we track projects and work. Whether it is through project plans, charts, dashboards, or other tools, our company is able to effectively communicate our message to our audiences.
  • ASSOCIATE DATA ANALYST
    50M-1B USD
    Media
    Review Source

    Leveraging Smartsheet for Dynamic and Agile Project Management

    5.0
    Sep 9, 2024
    Smartsheet is a very flexible and complete platform. Having the ability to track working hours, plan and distribute team tasks, and having the option to execute agile loops for tech projects has been a game changer. In general, my experience with the solution has been very mindful and has helped to streamline processes.
...
Showing Result 1-5 of 278

Recommended Gartner Insights

  • Market Guide for Product Roadmapping Tools for Software Engineering
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Reviewer Insights for: Smartsheet
Performance of Smartsheet Across Market Features

Smartsheet Likes & Dislikes

Like

1. Real-time collaboration with comments and ownership tracking. 2. Template-based setup for faster project initiation. 3. Gantt chart and Calendar view for timeline clarity. 4. Integration with Slack and Jira.

Like

i like features like charts and collaboration, you can also do some automation, you can also easily customise dashboards. This is also available via the mobile app so its easy to operate on the go.

Like

I use Smartsheet to track every finish and FF&E item for construction projects, so PMs, Vendors and Clients approve decisions in one sheet instead of scattered emails.

Dislike

1. Large roadmaps become cluttered and hard to read. 2. No support for backlog prioritization, user stories or workflow. 3. Powerful dashboards, but require some setup time to get leadership ready views.

Dislike

Understanding the pricing structure isn't easy. it is connected to users and if you need advanced features it can be costly so a recommendation is to plan in advance about the features needed so that the list price for features is negotiated in advance.

Dislike

There is nothing that to complain about with Smartsheet.