Overview
Product Information on SolarWinds DameWare Remote Support
What is SolarWinds DameWare Remote Support?
SolarWinds DameWare Remote Support Pricing
Overall experience with SolarWinds DameWare Remote Support
“Remote Support Made Easy, Though Interface Could Benefit From Refresh”
“Software Offers Simple Access but Features Limited Functionality and Outdated Interface”
About Company
Company Description
SolarWinds (NYSE:SWI) provides simple, powerful, secure observability and IT management software built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity—with a comprehensive and unified view of today’s modern, distributed, and hybrid environments. We continuously engage with IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs) to understand the challenges they face in maintaining high-performing and highly available hybrid IT infrastructures, applications, and environments. The insights we gain from them, in places like our THWACK community, help us to address customers’ needs in solutions for observability, IT service management, application performance, and database management now and in the future.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: SolarWinds DameWare Remote Support
Performance of SolarWinds DameWare Remote Support Across Market Features
SolarWinds DameWare Remote Support Likes & Dislikes
I like the ease of use to get connected with a customer to assist with their issues.
It did not ask the user for access and was easy to use.
Ease of use, I can open the tool fast insert a host name in my network and connect instantly.
The user interface could use an update or refresh.
It did not do much and the UI was very outdated
The UI doesn't look that modern it could do with some work and make it look newer. with that being said it does what it does on the tin
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Peer Discussions
SolarWinds DameWare Remote Support Reviews and Ratings
- NETWORK ENGINEER50M-1B USDManufacturingReview Source
Remote Support Made Easy, Though Interface Could Benefit From Refresh
Dameware has worked well for a remote support solution for our Help Desk and other levels of IT support within our organization. - IT Associate50M-1B USDTravel and HospitalityReview Source
Software Offers Simple Access but Features Limited Functionality and Outdated Interface
We used this software at times when we had problems with our other RMA - IT Operations Infrastructure Engineer50M-1B USDMiscellaneousReview Source
Ease of Use Praised While Users Critique Outdated Appearance of Software
Very good product allowing you to insert Administrative credentials when using remote sessions, alot of the other remote tools don't allow this - MANAGER OF IT SERVICES<50M USDReal EstateReview Source
Streamlining the Full Remote Experience: A Seamless Product
Absolutely fantastic product that allows a full remote experience and makes the end user support a dream. No issues and it works seamlessly over the Mac/Windows platform. - CIO<50M USDManufacturingReview Source
Remote connections using Dameware remote
Generally a good product and a good provider. The product works well by connecting remotely to other equipments on the network.