Speech-to-Text Alternatives

4.3(29 Ratings)

Speech Analytics Platforms (Transitioning to...

Considering alternatives to Speech-to-Text? See what this market Speech-to-Text users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Speech-to-Text compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. VoiceAI Connect

4.1

VoiceAI Connect has improved and simplified the process for our customer representation and voice processes. It has a smooth way to integrate bots, which is perfect for customer service.Read all insights and reviews for VoiceAI Connect

Where Speech-to-Text Scored Higher

Better at service and support
Easier to integrate and deploy

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2. Observe.AI

4.4

I've thoroughly enjoyed using and managing the Observe.AI platform. The partnership with the vendor has been stellar. Times when new features were launched, the customer success partner from Observe provided quick and easy to understand updates which included timeline for new features to launch, their intent and value associated with the features. The platform is consistently reliable and the reporting capabilities, Gen AI features and moment detections are consistently accurate and scalable. Read all insights and reviews for Observe.AI

Where Speech-to-Text Scored Higher

Easier to integrate and deploy
Better evaluation and contracting

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3. Mihup Interaction Analytics

4.4

Provides valuable insights into customer conversations by leveraging speech recognition and sentiment analysis. Read all insights and reviews for Mihup Interaction Analytics

Where Speech-to-Text Scored Higher

Better at service and support
Easier to integrate and deploy

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4. Enthu.ai

4

I have great experience with this software - it helps gather insights on journey and drive revenue.Read all insights and reviews for Enthu.ai

Where Speech-to-Text Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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5. Knovvu Analytics

4.7

it took very very long time to get in live. We had to wait almost a year to get it live.Read all insights and reviews for Knovvu Analytics

Where Speech-to-Text Scored Higher

Easier to integrate and deploy

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6. Talkdesk

4.8

Talkdesk has been a reliable and feature-rich platform for day-to-day customer and partner interactions, the solution is table scalable and integrates well with our broader cloud and security ecosystem, call quality analytics and routing capabilities meet enterprise needs and the platform supports both operational efficiency and improved customer engagement.Read all insights and reviews for Talkdesk

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7. Chorus

3.7

We've been using this system for a while now and I've liked my experience thus far. Chorus.ai has made it much easier to review calls and get feedback which is very useful when you are trying to improve. Read all insights and reviews for Chorus

Where Speech-to-Text Scored Higher

Better at service and support

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8. Five9 Intelligent CX Platform

3.8

Five9 is a simple, versatile, all in one platform that makes working with customers primarily through the phone easy!Read all insights and reviews for Five9 Intelligent CX Platform

Where Speech-to-Text Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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