Overview
Product Information on Sprinklr Social
What is Sprinklr Social?
Sprinklr Social Pricing
Overall experience with Sprinklr Social
“Go to Unified social media management platform with all your social media use cases covered.”
“Customer Service Limitations Overshadow Useful Calendar and Asset Management Features”
About Company
Company Description
Sprinklr is an enterprise that aims to unify different teams to improve customer satisfaction. Established in 2009, the company initially observed that fragmented software solutions were disrupting the customer experience and stifling growth. To address this, Sprinklr developed a single-code architecture platform to eliminate internal organizational silos. The company has now evolved into a prominent organization delivering a Unified Customer Experience Management platform. This system utilizes Sprinklr AI+ to assist teams across customer service and marketing departments in engaging with and enhancing customer experiences across all modern channels. Sprinklr, while based in New York City, operates in 25 countries, across 24 time zones, and serves numerous notable enterprises.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Sprinklr Social
Deciding Factors: Sprinklr Social Vs. Market Average
Performance of Sprinklr Social Across Market Features
Sprinklr Social Likes & Dislikes
1. Diverse listening coverage across both social and web source 2. The advocacy platform has been super easy to implement and use by our social media teams 3. Detailed analytics with custom fields which helped in aligning and setting up our standard metrics on the platform
Read Full ReviewI enjoy the calendar function, as it is very easy to rearrange things as new urgent posts pop up. I also enjoy that I can work as far ahead as I would like and it stores our long term data well. The asset manager is also helpful to find previous creative easily.
Read Full ReviewFlexibility within customisation of dashboards and editorial tools Security of team access and sign off processes Breadth of integrations with other channels
Read Full Review
The support from the services and engineering team has been slow at times which has made our daily activities difficult to execute at times. Being a global premium client of Sprinklr, you would expect a certain level of promptness to execution and addressing of issues.
Read Full ReviewThe customer service is awful. They never actually fix issues, they just send you a link to an article and send you off to the trenches - so you just learn to live with the problem. Listening and Benchmarking are very hard to function, we actually cut them from our contract because we truly couldn't utilize them, even after getting some training on it. Data also frequently does not update correctly. I recently found out our Impressions were reporting wrong for years.
Read Full ReviewSome of the UIs can get clunky when dealing with data dashboards which are data heavy, and when there are multiple widgets on one dashboard, sometimes the data refresh takes a little bit too long, and moving around widgets (changing sizes) can become a bit confusing or unintuitive.
Read Full ReviewTop Sprinklr Social Alternatives
Peer Discussions
Sprinklr Social Reviews and Ratings
- Marketing Associate1B-10B USDBankingReview Source
Customer Service Limitations Overshadow Useful Calendar and Asset Management Features
There are aspects of Sprinklr I do enjoy, but the customer service is really rough. I am not a Sprinklr engineer, but it is often expected that I am. The team I work with tries their best to help me when they can, but you are truly limited by what in-depth knowledge you personally have figured out with the platform. - SOCIAL MEDIA MANAGER10B+ USDHardwareReview Source
Sprinklr Backend Complexity and Lack of Support Hinder Small Teams
We were a Sprinklr customer for 10 years and have witnessed many changes throughout the years. We received stellar customer service and had a wonderful experience for a significant portion of our time with them. However, once they went public everything seemed to go downhill. I am willing to attribute some of this to our own internal changes we were experiencing. But Sprinklr was no longer reliable as they had been in the past. A fair amount of our issues had to do with just how old and bloated our environment was after so many years. I do think a larger company with more dedicated internal resources would have a much better experience with Sprinklr. I know they are currently trying to improve their customer experience, and I hope they succeed. - DGM - Social Media50M-1B USDEnergy and UtilitiesReview Source
Go to Unified social media management platform with all your social media use cases covered.
Sprinklr is a versatile social media management tool. The unified experience it provides in terms of publishing, advocacy, social listening all together has been super helpful for me to manage our social media presence globally. - Digital Engagement Coordinator<50M USDServices (non-Government)Review Source
Comprehensive Platform for Managing Social Media Channels with Analytical Tools
One of the most comprehensive platforms for managing social media channels, with great analytical tools, enormous potential for teamwork, and valuable integrations with many channels. I really like the customizability of the reporting, and the modular ability to create widgets for a specific use case. - MARKETING MANAGER1B-10B USDManufacturingReview Source
Leistungsfähige Plattform mit schwer verständlichem und überladenem Benutzerinterface
Das Produkt ist sehr mächtig, aber äußerst komplex in der Bedienung. Ohne intensives User-Training kann man nicht damit arbeiten. Auch der Kundenservice war in der Vergangenheit unterirdisch.