Provider did a customer oriented and successful Transition in 12 weeks including Chat with the Service Desk introduction. Since take over of the Service Desk Service the 1st contact resolution went up above 80% (before it was 70%). Our business relation is based on trust and honesty. Stefanini is really supporting us on our way to the Next Generation Service Desk by improving continuously their service (Chatbot, Human agents, reporting,...)

My overall experience has been exceptionally positive. Our long standing partnership has been characterized by consistently smooth negotiations and a readily available and responsive team. Their ability to understand and adapt to our challenging needs has been invaluable. Furthermore Stefanini's reputation as a leading company, confirmed by their strong benchmark performance, has given me complete confidence in our collaboration.