Overview
Service Information on Stefanini Outsourced Digital Workplace Services
What is Stefanini Outsourced Digital Workplace Services?
Stefanini Outsourced Digital Workplace Services Pricing
Overall experience with Stefanini Outsourced Digital Workplace Services
“Next Generation Service Desk successful established.”
“Long-Term Collaboration Noted for Reliability Amid Service Method and Turnover Challenges”
About Company
Company Description
The company, with three decades of operational history, focuses on delivering diverse services which include automation, cloud, Internet of Things (IoT), and user experience (UX). The company provides an extensive suite of solutions rooted in innovative consulting, marketing, mobility, personalized campaigns, and artificial intelligence services. Traditional solutions like service desk, field service, and Business Process Outsourcing (BPO) are also available. The company prioritizes technological innovation, partnerships, and incorporating companies from different locations to remain at the leading edge of the industry. It also prioritizes the continuous development of its projects and commits to progress through the acceptance and implementation of new, innovative ideas.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Stefanini Outsourced Digital Workplace Services
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Performance of Stefanini Outsourced Digital Workplace Services Across Market Features
Stefanini Outsourced Digital Workplace Services Likes & Dislikes
Service Management listens to our requirements and adjust if needed the Service Delivery. The 1st Contact resolution went up after Hypercare to an monthly average of 85% Continuous Chatbot improvements based on the mutually agreed roadmap Power BI based Dashboard to steer the Service based on daily values
The long standing partnership. Adaptability to our changing needs. Negotiation process has always been fair and efficient.
The Service has been stellar marking some of the highest CSAT's we have had in 10 years
the internal collaboration between the different Service Centers which support us could be improved. new agents start sometimes to early with their support for us at the phone /chat line nothing else atm
Traditional Service delivery methods and perceived lack of proactive proposals to optimize our team's experience and reduce support tickets. The high elmployee turnover also contributes to incosistencies in service and requires repeated onboarding, which impacts efficiency.
Our Resolution Rate could be higher and more on par with how we were prior to them coming on board, but they do have action items to address
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Stefanini Outsourced Digital Workplace Services Reviews and Ratings
- SENIOR IT SERVICE MANAGER1B-10B USDManufacturingReview Source
Next Generation Service Desk successful established.
Provider did a customer oriented and successful Transition in 12 weeks including Chat with the Service Desk introduction. Since take over of the Service Desk Service the 1st contact resolution went up above 80% (before it was 70%). Our business relation is based on trust and honesty. Stefanini is really supporting us on our way to the Next Generation Service Desk by improving continuously their service (Chatbot, Human agents, reporting,...) - Manager of IT Services50M-1B USDEnergy and UtilitiesReview Source
High Customer Satisfaction and Good Service
They are quick to jump in and help fix issues. Their leadership is very engaged and not afraid to make changes to fit the customer expectations. One thing i would recommend is they need to provide more of their services early on in contracts and bring forward their industry expertise. Offering their CSI team early on and showing those benefits would greatly help. - IT - DIGITAL TRANSFORMATION LEADER<50M USDConsumer GoodsReview Source
Stefanini does a great job for us at a fair price
Stefanini has consistently delivered excellent service for our organization at a fair and competitive price. - Tech Manager1B-10B USDConsumer GoodsReview Source
Long-Term Collaboration Noted for Reliability Amid Service Method and Turnover Challenges
My overall experience has been exceptionally positive. Our long standing partnership has been characterized by consistently smooth negotiations and a readily available and responsive team. Their ability to understand and adapt to our challenging needs has been invaluable. Furthermore Stefanini's reputation as a leading company, confirmed by their strong benchmark performance, has given me complete confidence in our collaboration. - Vendor Relationship Manager10B+ USDManufacturingReview Source
Stefanini: Providing More Than Just a Stable Service
Stefanini as a service provider not just giving us a stable service, but always trying to improve, develop new ways and looking for opportunities where they can help to fill the gaps within our internal service structure.