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  3. Stefanini Outsourced Digital Workplace Services
Logo of Stefanini Outsourced Digital Workplace Services

Stefanini Outsourced Digital Workplace Services

byStefanini Group
in Outsourced Digital Workplace Services
4.4

Overview

Service Information on Stefanini Outsourced Digital Workplace Services

Updated 13th October 2025

What is Stefanini Outsourced Digital Workplace Services?

Stefanini Outsourced Digital Workplace Services is a service designed to support business operations by managing and optimizing digital workplace environments. The service offers solutions such as end-user support, device management, collaboration tools integration, and process automation. It aims to improve productivity by ensuring that employees have reliable access to necessary digital tools and devices, while also addressing technical issues and maintaining security standards. The service provides assistance with seamless onboarding, IT support, and ongoing maintenance to promote efficiency within organizations. By handling daily operational challenges and supporting the digital infrastructure, the service helps businesses streamline workflows and focus on core activities.

Stefanini Outsourced Digital Workplace Services Pricing

Stefanini Outsourced Digital Workplace Services is offered as a service using a customized pricing model that typically depends on the scope, size, and specific requirements of the client organization, such as the number of users supported, selected service options, and level of technical support required Service agreements may be structured on a per-user or subscription basis with costs varying according to selected features and contract duration.

Overall experience with Stefanini Outsourced Digital Workplace Services

SENIOR IT SERVICE MANAGER
1B - 3B USD, Manufacturing
FAVORABLE

“Next Generation Service Desk successful established.”

5.0
Feb 10, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Tech Manager
3B - 10B USD, Consumer Goods
CRITICAL

“Long-Term Collaboration Noted for Reliability Amid Service Method and Turnover Challenges”

3.0
Aug 4, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 19th December 2023

The company, with three decades of operational history, focuses on delivering diverse services which include automation, cloud, Internet of Things (IoT), and user experience (UX). The company provides an extensive suite of solutions rooted in innovative consulting, marketing, mobility, personalized campaigns, and artificial intelligence services. Traditional solutions like service desk, field service, and Business Process Outsourcing (BPO) are also available. The company prioritizes technological innovation, partnerships, and incorporating companies from different locations to remain at the leading edge of the industry. It also prioritizes the continuous development of its projects and commits to progress through the acceptance and implementation of new, innovative ideas.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
1987
Head office location
Sao Paulo, Brazil
Number of employees
10001+
Annual Revenue
1B-3B USD
Website
https://stefanini.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Stefanini Outsourced Digital Workplace Services Reviews and Ratings

4.4

(111 Ratings)

Rating Distribution

5 Star
45%
4 Star
51%
3 Star
4%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • SENIOR IT SERVICE MANAGER
    1B-10B USD
    Manufacturing
    Review Source

    Next Generation Service Desk successful established.

    5.0
    Feb 10, 2026
    Provider did a customer oriented and successful Transition in 12 weeks including Chat with the Service Desk introduction. Since take over of the Service Desk Service the 1st contact resolution went up above 80% (before it was 70%). Our business relation is based on trust and honesty. Stefanini is really supporting us on our way to the Next Generation Service Desk by improving continuously their service (Chatbot, Human agents, reporting,...)
  • SENIOR IT SERVICE MANAGER
    1B-10B USD
    Manufacturing
    Review Source

    Next Generation Service Desk successful established.

    5.0
    Feb 10, 2026
    Provider did a customer oriented and successful Transition in 12 weeks including Chat with the Service Desk introduction. Since take over of the Service Desk Service the 1st contact resolution went up above 80% (before it was 70%). Our business relation is based on trust and honesty. Stefanini is really supporting us on our way to the Next Generation Service Desk by improving continuously their service (Chatbot, Human agents, reporting,...)
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Recommended Gartner Insights

  • Critical Capabilities for Outsourced Digital Workplace Services
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Reviewer Insights for: Stefanini Outsourced Digital Workplace Services
Deciding Factors: Stefanini Outsourced Digital Workplace Services Vs. Market Average
Performance of Stefanini Outsourced Digital Workplace Services Across Market Features

Stefanini Outsourced Digital Workplace Services Likes & Dislikes

Like

Service Management listens to our requirements and adjust if needed the Service Delivery. The 1st Contact resolution went up after Hypercare to an monthly average of 85% Continuous Chatbot improvements based on the mutually agreed roadmap Power BI based Dashboard to steer the Service based on daily values

Like

Service Management listens to our requirements and adjust if needed the Service Delivery. The 1st Contact resolution went up after Hypercare to an monthly average of 85% Continuous Chatbot improvements based on the mutually agreed roadmap Power BI based Dashboard to steer the Service based on daily values

Like

Service Management listens to our requirements and adjust if needed the Service Delivery. The 1st Contact resolution went up after Hypercare to an monthly average of 85% Continuous Chatbot improvements based on the mutually agreed roadmap Power BI based Dashboard to steer the Service based on daily values

Dislike

Traditional Service delivery methods and perceived lack of proactive proposals to optimize our team's experience and reduce support tickets. The high elmployee turnover also contributes to incosistencies in service and requires repeated onboarding, which impacts efficiency.

Dislike

Traditional Service delivery methods and perceived lack of proactive proposals to optimize our team's experience and reduce support tickets. The high elmployee turnover also contributes to incosistencies in service and requires repeated onboarding, which impacts efficiency.

Dislike

Traditional Service delivery methods and perceived lack of proactive proposals to optimize our team's experience and reduce support tickets. The high elmployee turnover also contributes to incosistencies in service and requires repeated onboarding, which impacts efficiency.