Overall a positive experience working with Sutherland, they are adaptive, focus on learning and using that information to improve upon processes unlike other vendors who transfer work and never optimize it. The team I work with are professional and a pleasure to engage with whether it be for a QBR, process improvement review or a customer complaint. Their approach to challenges is refreshing, where problem-solving is the priority not attributing blame to others or an incomplete DLP.

Our company has been engaged with SGS F&A for almost 10 years now, the team is great, very cooperative and accommodating. Training and knowledge transfer has always been difficult, team turnover was at a high scale in the initial stage, team's dependency on Retained Organisation/client has always been a problem, lack of initiatives and purely bound to process steps never let the team think outside the box.