Overview
Service Information on Sutherland Global Services Finance and Accounting Business Process Outsourcing Services
What is Sutherland Global Services Finance and Accounting Business Process Outsourcing Services?
Sutherland Global Services Finance and Accounting Business Process Outsourcing Services Pricing
Overall experience with Sutherland Global Services Finance and Accounting Business Process Outsourcing Services
“Focus on Employee Mindset and Learning Sets Sutherland Apart From Traditional Practices”
“Team Cooperation Noted, But Dependency And Repetitive Errors Remain Significant Issues”
About Company
Company Description
Sutherland is a company specializing in digital transformation with an emphasis on cultivating exceptional experiences for both customers and employees. With a history spanning 35 years, the company focuses on utilizing IP and automation to construct AI-fueled products and platforms. The entity centralizes its business model on prioritizing the customers of its clients and ensuring measurable growth. It comprises a diverse team of international professionals committed to operational efficacy and cultural harmony. This approach is summarized under the banner of 'One Sutherland'.
Company Details
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A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Sutherland Global Services Finance and Accounting Business Process Outsourcing Services
Reviewer Insights for: Sutherland Global Services Finance and Accounting Business Process Outsourcing Services
Deciding Factors: Sutherland Global Services Finance and Accounting Business Process Outsourcing Services Vs. Market Average
Performance of Sutherland Global Services Finance and Accounting Business Process Outsourcing Services Across Market Features
Sutherland Global Services Finance and Accounting Business Process Outsourcing Services Likes & Dislikes
The right people - they hire and develop people with the right mindset for the work we have outsourced. Adaptability - they can rapidly shift resources to resolve the latest challenge. Future focused - they are not just about hitting KPIs and cost, they want to improve the processes they manage while maintaining or improving customer experience.
Cooperative nature of the team.
Strong SOP adherence whilst providing resource flexibility to deal with business climate challenges. In-house training standards for language, technology, regulations and process. Technology automation implemented has been value adding.
Management selection - their focus on getting the right people can be a double edged sword. While they get the right fit the time to backfill these positions can be lengthy.
Transparency, repetitive errors and reluctance to learn from experiences are the main drawbacks I experienced from SGS.
Email grammar/spelling, some language issues. Taken some time to tap into automation capabilities.
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Sutherland Global Services Finance and Accounting Business Process Outsourcing Services Reviews and Ratings
- Finance Manager1B-10B USDRetailReview Source
Team Cooperation Noted, But Dependency And Repetitive Errors Remain Significant Issues
Our company has been engaged with SGS F&A for almost 10 years now, the team is great, very cooperative and accommodating. Training and knowledge transfer has always been difficult, team turnover was at a high scale in the initial stage, team's dependency on Retained Organisation/client has always been a problem, lack of initiatives and purely bound to process steps never let the team think outside the box. - Finance Manager10B+ USDTransportationReview Source
Focus on Employee Mindset and Learning Sets Sutherland Apart From Traditional Practices
Overall a positive experience working with Sutherland, they are adaptive, focus on learning and using that information to improve upon processes unlike other vendors who transfer work and never optimize it. The team I work with are professional and a pleasure to engage with whether it be for a QBR, process improvement review or a customer complaint. Their approach to challenges is refreshing, where problem-solving is the priority not attributing blame to others or an incomplete DLP. - Finance Manager1B-10B USDConstructionReview Source
Strong onboarding and SOP ethos with good automation potential
Shared finance outsource from UK to India (transactional) and Bulgaria (voice) with strong knowledge onboarding methodologies - GA/AR/AP. SOP based knowledge transition and ongoing BAU. Educated and capable team, adaptable to change of strategies. Comments based on AR onboarding only. - Finance Manager1B-10B USDInsurance (except health)Review Source
Overall, a good company to do business with and the senior management team is very knowledgeable in the industry.
The overall service we have received from the vendor is outstanding and the team is very hard working and friendly to deal with. They have delivered on most of the activities that they manage for us and the progress is exceptionally good. - Director of Finance10B+ USDTransportationReview Source
Agile Service Adaptation Meets Diverse Portfolio Needs Across Multiple Countries
Sutherland has been a great partner for our Europe portfolios. Their expertise in back office processes has led us to consolidate and streamline a lot of different countries.