Overview
Service Information on Tata Communications Managed Network Services
Updated 13th October 2025
What is Tata Communications Managed Network Services?
Tata Communications Managed Network Services Pricing
Overall experience with Tata Communications Managed Network Services
It Associate
30B + USD, Healthcare and BiotechFAVORABLE
“Service delivery timelines improved, but automation and support lagged behind”
Tata used manage our DC network operations for more than a year. The service was based out of our internal service delivery platform, which is standard for all services. During the duration of the service, our Service managers were able to demonstrate significant improvements in the managed service delivery timelines and were quite satisfied with the service delivery. However, we had an additional internal engineering team supporting the service, in Integration with the managed network service, which also helped in the service improvement. Also there was significant overall improvement in the Reporting to service management. However, no workflow automation was attempted yet, and remaining to be targeted in the next iteration, and Customer support remained average.
Engineer
3B - 10B USD, ManufacturingCRITICAL
“Reactive monitoring and disappointing support execution impact daily management”
poor execution, significant operational overhead and slow resolution of support tickets.
we've been in contact with very formal technical staff but poorly trained it seems.
About Company
Company Description
Tata Communications is a global organization that facilitates the digital transformation of businesses. The company is key in processing around 30% of global internet routes, and has a pivotal role in connecting firms to prominent cloud service providers. As a long-standing player in the India's digital evolution, the company has been instrumental in the adoption of digital services over the last quarter of a century. Tata Communications acknowledges that connectivity is a fundamental necessity for the economy, and is dedicated to serving industry leaders in this new era of communication. In 2020, the company introduced 'Secure Connected Digital Experience' (SCDx), developed to address the increasing global demand for new operational methods. This includes the accelerated shift towards remote working, rising digital commerce, increasing security threats, and the move to more contactless experiences. The company operates in over 200 countries worldwide.
Company Details
Year Founded
1986
Head office location
Mumbai, India
Number of employees
10001+
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- It Associate10B+ USDHealthcare and BiotechReview Source
Service delivery timelines improved, but automation and support lagged behind
Tata used manage our DC network operations for more than a year. The service was based out of our internal service delivery platform, which is standard for all services. During the duration of the service, our Service managers were able to demonstrate significant improvements in the managed service delivery timelines and were quite satisfied with the service delivery. However, we had an additional internal engineering team supporting the service, in Integration with the managed network service, which also helped in the service improvement. Also there was significant overall improvement in the Reporting to service management. However, no workflow automation was attempted yet, and remaining to be targeted in the next iteration, and Customer support remained average. - Practice Head1B-10B USDRetailReview Source
Reliable Global Network partner with strong WAN capabilities, Needs more automation and Agentic edge.
The overall experience has been great, and Tata Communications provides a stable, well-managed, strong and reliable global networking backbone with consistent service quality. Strong WAN capabilities with global reach. Service delivery is structured and process-driven, ensuring stability and predictable outcomes. This can be made more competitive by adding AI and Agentic AI to the operations. - Engineer1B-10B USDManufacturingReview Source
Reactive monitoring and disappointing support execution impact daily management
poor execution, significant operational overhead and slow resolution of support tickets. we've been in contact with very formal technical staff but poorly trained it seems. - Director Of It Dach<50M USDIT ServicesReview Source
Importance of Account Management in Delivering Consistent IT Solutions
It all comes down to the direct point of contact and the delivery team behind - It Associate50M-1B USDFinance (non-banking)Review Source
SD-WAN, Network MPLS, ILL, MSS and MHS offerings provide reliable, secure and high-performance solutions with strong support and management.
The overall experience has been good and positive. The service provides stable connectivity, good network performance and reliable support. TATA team was very good and supportive, The TDA was very knowledgeable and experienced.
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