Overview
Service Information on TCS Finance and Accounting Business Process Outsourcing Services
What is TCS Finance and Accounting Business Process Outsourcing Services?
TCS Finance and Accounting Business Process Outsourcing Services Pricing
Overall experience with TCS Finance and Accounting Business Process Outsourcing Services
“Strong business partner who helps us address operational challenges in a collaborative way”
“Affordable TCS Service Undermined by High Attrition Rates”
About Company
Company Description
TCS, part of the Tata group, focuses on shaping the future through innovation, technology and the utilization of collective knowledge. It is a multinational organization based in India, with consultants placed in various countries around the world, with notable skills and expertise. They work diligently to provide technology solutions that resolve critical business challenges. TCS is also noted for proactive stances on critical global issues, resulting in recognition in various sustainability indices. It operates within business principles aligned towards achieving sustainable growth.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About TCS Finance and Accounting Business Process Outsourcing Services
Reviewer Insights for: TCS Finance and Accounting Business Process Outsourcing Services
Deciding Factors: TCS Finance and Accounting Business Process Outsourcing Services Vs. Market Average
Performance of TCS Finance and Accounting Business Process Outsourcing Services Across Market Features
TCS Finance and Accounting Business Process Outsourcing Services Likes & Dislikes
1) Dedication to meeting our needs - The TCS team works to achieve the outcomes required, including working longer hours to meet tight monthly and quarterly timelines. 2) Adaptability to changing business - The TCS team has grown and shifted with us as our business has evolved over time. They have been side-by-side with us through changes in systems, service offerings, and market demands. 3) Strong tower leads - The TCS team has high-quality talent and the leads collaborate with our teams and provide guidance and oversight to their teams in productive ways.
Compartively less expensive
1) We built a strong relationship with TCS leadership that enables us to have open and candid conversations so that challenges can be solved quickly and effectively. 2) The excel at transactional, process based type work and have good ideas and good technology solutions/supplements that we've been able to implement. We've observed notable process efficiency improvement and improved business metrics in several areas as a result. 3) The breadth of expertise and service offerings that TCS has beyond Finance and Accounting support allows the organization to think about more true end-to-end process improvements and transformations.
1) Turnover - While not unique to TCS, turnover can present challenges. TCS professionally manages through changes in their team to minimize any business impact. 2) Ongoing SOP maintenance - Because the team is so strong, SOPs do not often need to be referenced in daily operations. The downside is that it can be challenging to ensure SOPs are kept current with any small modifications that happen over time. 3) TCS proprietary tools - The good thing is that TCS has found ways to be more efficient in certain areas by implementing tools and technical solutions. The challenge we face is that it means the onshore team has less intimate knowledge and understanding of how the new process works, since they have never completed those steps themselves.
High attition, service levels are not acceptable and bad
1) Staff turnover can be a challenge. Although TCS attrition is believed to be lower than BPO industry standard, the frequency of team turnover does still impact continuity of service delivery. 2) Performance of more complex work requiring judgement and business insight has been a challenge, and requires more support from the retained on-shore team than we envisioned. 3) Clear, concise and meaningful conversations can sometimes be a challenge, specifically around performance reviews. The volume and detail included in presentations can sometimes cloud the key messages and takeaways that our leadership team is looking for.
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Peer Discussions
TCS Finance and Accounting Business Process Outsourcing Services Reviews and Ratings
- Director of Finance1B-10B USDServices (non-Government)Review Source
Strong business partner who helps us address operational challenges in a collaborative way
TCS has provided excellent services for the tasks they own. They operate as though they are our partners and team members, not like they are an outside service organization. They take pride in their work product and strive to provide high-quality support in the activities they perform. We have continued to ask TCS to take on more activities based on the strength of their team. - Director of Finance10B+ USDManufacturingReview Source
Strong partnership with TCS drives strong business performance and continuous improvements
TCS has been a great partner to us in the Finance and Accounting space. They have assembled a talented team that helps us run our business effectively. As we've moved beyond the transition phase of our relationship, we are having more fruitful conversations on opportunities and tools to transform and continuously improve service delivery. - VP, Finance1B-10B USDRetailReview Source
Outsourcing partnership delivers business value but requires ongoing governance and collaboration
Outsourcing with TCS has successfully delivered on the business case, establishing them as our valuable partner. This success, however, depends on consistent effort and close collaboration between our team and TCS. We appreciate the flexibility, listening ear, consistent performance on SLAs and partnership in digital transformation. - Director of Finance1B-10B USDReal EstateReview Source
TCS is a customer centric service provider who needs to be more assertive in their solution.
TCS has always been flexible and accommodating. They will always try their very best to ensure good service delivery. However, sometimes they have been too eager to please and accept client's suggestions even though it may not be the best option. - VP, Finance10B+ USDTravel and HospitalityReview Source
Technology Capabilities and Employee Training Praised
Our experience with the vendor has been outstanding. They have been able to meet our demands and are able to adapt quickly when mistakes are made. The leadership team takes accountability and has a continuous improvement culture. In addition, the vendor strives for operational excellence.