Overview
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Overall experience with Tidio
“Quick & Easy Setup, But Costs & Fees for more Expansive Product Features Can Quickly Add Up”
About Company
Company Description
Tidio provides customer service software to businesses globally. The platform of Tidio equips businesses with customer service solutions such as live chat, chatbots, ticketing, and AI-powered virtual support agents. These services are beneficial in issue resolution and enhancing conversion rates. The software of Tidio is compatible with all significant content management systems, e-commerce platforms, and social media outlets. Tidio, launched in 2013, has a team spread across locations in San Francisco, Szczecin, and Warsaw. The platform has been adopted by users across 205+ countries. Tidio's live chat widget reaches 510 million unique users monthly.
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Tidio Reviews and Ratings
- Marketing Associate<50M USDSoftwareReview Source
Quick & Easy Setup, But Costs & Fees for more Expansive Product Features Can Quickly Add Up
We have a lot of positive things to say about Tidio, but there are a few frustrating things as well. The product itself is very user-friendly and intuitive, and setup is pretty quick and simple. However, there are some feature deficiencies that can be frustrating such as not being able to track where users are located (unless you pay extra), inability to integrate with Slack, and we've had some issues with not receiving notifications when chats are received after hours.
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