Tidio provides customer service software to businesses globally. The platform of Tidio equips businesses with customer service solutions such as live chat, chatbots, ticketing, and AI-powered virtual support agents. These services are beneficial in issue resolution and enhancing conversion rates. The software of Tidio is compatible with all significant content management systems, e-commerce platforms, and social media outlets. Tidio, launched in 2013, has a team spread across locations in San Francisco, Szczecin, and Warsaw. The platform has been adopted by users across 205+ countries. Tidio's live chat widget reaches 510 million unique users monthly.
Do You Manage Peer Insights at Tidio?
Access Vendor Portal to update and manage your profile.
I like the ability to either manually or automatically apply the knowledge to help the agent be successful.
Ease of use, Simple UI
It has been quite accurate with the information it is providing our customers.
The main weakness that I have found is that once the knowledge article is there it does not refresh unless you manually tell it to. I would love for it to search those sites every so often to ensure the info is correct.
Growth plan seems much high in price. I could not find an option to export user information who used the chatbot.
The answers can be quite long and babbly.
