Overview
Product Information on Tidio
What is Tidio?
Tidio Pricing
Tidio Product Images
Overall experience with Tidio
“Great Product - No Notes”
About Company
Company Description
Tidio provides customer service software to businesses globally. The platform of Tidio equips businesses with customer service solutions such as live chat, chatbots, ticketing, and AI-powered virtual support agents. These services are beneficial in issue resolution and enhancing conversion rates. The software of Tidio is compatible with all significant content management systems, e-commerce platforms, and social media outlets. Tidio, launched in 2013, has a team spread across locations in San Francisco, Szczecin, and Warsaw. The platform has been adopted by users across 205+ countries. Tidio's live chat widget reaches 510 million unique users monthly.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Tidio
Tidio Likes & Dislikes
I like the ability to either manually or automatically apply the knowledge to help the agent be successful.
Ease of use, Simple UI
It has been quite accurate with the information it is providing our customers.
The main weakness that I have found is that once the knowledge article is there it does not refresh unless you manually tell it to. I would love for it to search those sites every so often to ensure the info is correct.
Growth plan seems much high in price. I could not find an option to export user information who used the chatbot.
The answers can be quite long and babbly.
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Peer Discussions
Tidio Reviews and Ratings
- Director of Operations<50M USDMiscellaneousReview Source
Great Product - No Notes
I have been very impressed with Tidio. The onboarding was super easy and upfront. - Customer Service & Support Associate<50M USDMediaReview Source
Tidio Offers Intuitive Features But Growth Plan Pricing Is Considerably High
I love Tidio for its features and the easy UI that helps with the customization, however, the plan that we are on seems very limited and the next plan is very expensive. - Customer Service & Support Associate<50M USDRetailReview Source
Time Savings Achieved Despite Answers Sometimes Being Overly Detailed
It has saved us a lot of time by answering a lot of our most commonly customer asked questions. - Director of Marketing50M-1B USDRetailReview Source
Simple Integration Process and Effective Customer Query Resolution for Teams
Very Good Product with Simple Integration Process, Also quite reasonable Pricing