Overall my experience has been very positive and it helped in improving productivity especially for tasks like data analysis, RCA, new experiments, documentation and framework for problem statements. For my team, task execution is now much faster and more efficient by using Claude. Claude's responses are more contextual and useful for business use cases which makes it a valuable tool for day to day work.

2 things are hugely disappointing about Claude: (1) it fails at working with multiple documents - often capped out at 7 or 8 small documents, and (2) the people who run the company. I made multiple requests for customer service support. Each time I made the request, I would get a message from Anthropic letting me know that someone would contact me to help. It's now been 9 days since my last request and I have never been contacted by anyone at Anthropic whatsoever. Very happy that we did not sign up for the plan. This company is taking money and not listening to its customers. In my experience, companies who think they are more important than their customers rarely last.