Overview
Product Information on Tidio
What is Tidio?
Tidio Pricing
Tidio Product Images
Overall experience with Tidio
“Decision Trees and CRM Synchronisation Challenges Noted in Tidio Platform Experience”
“On-Page Form Embedding and User Action Options Remain Restricted in This Service”
About Company
Company Description
Tidio provides customer service software to businesses globally. The platform of Tidio equips businesses with customer service solutions such as live chat, chatbots, ticketing, and AI-powered virtual support agents. These services are beneficial in issue resolution and enhancing conversion rates. The software of Tidio is compatible with all significant content management systems, e-commerce platforms, and social media outlets. Tidio, launched in 2013, has a team spread across locations in San Francisco, Szczecin, and Warsaw. The platform has been adopted by users across 205+ countries. Tidio's live chat widget reaches 510 million unique users monthly.
Company Details
Do You Manage Peer Insights at Tidio?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Tidio
Performance of Tidio Across Market Features
Tidio Likes & Dislikes
Configurability: the ability to set up decision trees to guide conversations Accountability: the ability to set up responsibility for follow up to individual operators Website integration: easy to integrate onto website pages
Live chat, pop up messages, capturing contact details
What I like most about Tidio is how it streamlined our entire customer engagement process online. The automated lead capture has been a game changer, we are catching more potential customers who visit our site outside of our business hours that would have otherwise left without connecting. The chatbot handles initial qualifying questions, so when leads to reach out team they are already warmed up and we have context about their needs.
The new commercial structure limits the complexity of the decision trees, our plan quota runs out far more quickly than before. Inability to synchronise contacts with our CRM system The user interface of the Tidio console is simple enough, however for an administrator, the navigation between different areas of the app is a little more complex.
Not enough customisation for forms and triggers on flows. e.g. multiple choice actions for the user. Not enough options for embedding on-page forms that users can swipe across after answering a question or two.
The pricing tiers for lyro could be more affordable, there are a lot of competitors in the marketplace some with better pricing.
Top Tidio Alternatives
Peer Discussions
Tidio Reviews and Ratings
- Chief Executive Officer<50M USDMiscellaneousReview Source
Decision Trees and CRM Synchronisation Challenges Noted in Tidio Platform Experience
The Tidio system works well and provides a simple way to gather contact details from a website. It's especially useful for websites that have a lot of information on them, it provides a simple way to start a conversation. We have integrated lead collection with our CRM system (Bitrix 24) via email, we would be very keen to find a way to synchronise contact details directly between the two contact databases without having to use the download/upload approach. - Marketing Manager<50M USDConstructionReview Source
Tidio Implementation Shows Positive Impact on Business Lead Generation Efforts
Tidio has been a great automated customer service solution for our business. We can now be available to answer questions and generate leads 24/7 on our website. - OPERATIONS MANAGER<50M USDSoftwareReview Source
Tidio your game-changer pal for customer engagement
Using Tidio has been a game-changer for our customer communication. From the start, the platform is very user-friendly. It's very easy to integrate, and you can find answers online if you have questions. Our chat experience with leads and customers has truly improved. We can now monitor in real-time the visitors interaction with our site, so we can be prepared when the time comes; and we can have a better conversation, based on the visits to our site. - Digital Solution Management<50M USDManufacturingReview Source
Automation Features Highlighted, but Workflow Builder and Costs Present Challenges
Very easy to implement onto a pre-existing website. Friendly user interface - Manager<50M USDConsumer GoodsReview Source
Colour Schemes and Flows Effective, Yet Ticketing and Speed Can Be Problematic
Very good at driving customers to the website, flows took time to setup but very good