Name: Tidio
Rating: 4.3 (107 reviews)

Overview

Product Information on Tidio

Updated 4th July 2025

What is Tidio?

Tidio is a digital customer service platform that combines live chat, help desk, chatbots, and AI agents into one interface. It enables businesses to provide real-time support, automate common inquiries, and manage tickets across chat, email, and social channels. The live chat widget is fully customizable and multilingual, while the help desk includes shared inbox, ticket routing, and satisfaction surveys. Tidio’s AI agent, Lyro, can handle repetitive queries autonomously using content pulled from a business’s website or FAQ. Businesses can also create rule-based chatbots with the visual builder to support customer journeys, collect leads, or guide product selection. With tools for analytics, team management, canned responses, and multichannel integrations, Tidio helps teams scale support efficiently. It’s accessible via web, desktop, and mobile apps, and supports integration with platforms like Shopify, WordPress, Facebook Messenger, WhatsApp, and CRMs.

Overall experience with Tidio

OPERATIONS MANAGER

<50M USD, Software

FAVORABLE

“Tidio your game-changer pal for customer engagement”

5.0

Feb 4, 2026

Using Tidio has been a game-changer for our customer communication. From the start, the platform is very user-friendly. It's very easy to integrate, and you can find answers online if you have questions. Our chat experience with leads and customers has truly improved. We can now monitor in real-time the visitors interaction with our site, so we can be prepared when the time comes; and we can have a better conversation, based on the visits to our site.

Marketing Assistant

50M - 250M USD, Manufacturing

CRITICAL

“On-Page Form Embedding and User Action Options Remain Restricted in This Service”

3.0

Aug 8, 2025

Good live chat service, and good option for pop up messages on the website

About Company

Company Description

Tidio provides customer service software to businesses globally. The platform of Tidio equips businesses with customer service solutions such as live chat, chatbots, ticketing, and AI-powered virtual support agents. These services are beneficial in issue resolution and enhancing conversion rates. The software of Tidio is compatible with all significant content management systems, e-commerce platforms, and social media outlets. Tidio, launched in 2013, has a team spread across locations in San Francisco, Szczecin, and Warsaw. The platform has been adopted by users across 205+ countries. Tidio's live chat widget reaches 510 million unique users monthly.

Company Details

Year Founded

2013

Head office location

San Francisco, United States

Number of employees

51 - 200

Website

https://www.tidio.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Tidio

Performance of Tidio Across Market Features

Tidio Likes & Dislikes

Tidio's support team has also been fantastic: responsive, helpful, and genuinely interested in helping us succeed. Lyro, the Ai feature is fantastic! Great insights and a very positive experience. Awesome capabilities to respond in real-time when we are not under business hours.

Live chat, pop up messages, capturing contact details

Our agents love being able to hop in after the AI has fielded user questions, making the end user experience seamless from query to ready to book.

While Tidio offers a great range of features, there are a few areas that could be improved. We would love to see more native integrations with third-party tools, this will help us avoid having a third-party app.

Not enough customisation for forms and triggers on flows. e.g. multiple choice actions for the user. Not enough options for embedding on-page forms that users can swipe across after answering a question or two.

No issues yet

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Peer Discussions

Tidio Reviews and Ratings

Recommended Gartner Insights

Market Guide for Digital Customer Service and Support

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<50M USD

Software

Review Source

Tidio your game-changer pal for customer engagement

Director of Marketing

Gov't/PS/Ed

Education

Smooth Transition From Automated Responses to Human Support With AI Chatbot

May 8, 2026

Tidio is the easiest AI chat bot I've used in 5+ years. The implementation was easy, the back end interface is intuitive, and the brain created after the website crawl is accurate.

Sales Manager

Retail

Simple Interface and On-Time Delivery Noted, Structure Considered Too Rigid

May 7, 2026

User friendly and easy to use version besides meeting my needs

Customer Service & Support Associate

Consumer Goods

Helpful AI Integration Needs Improvements in Information Accuracy and Macro Management

4.0

Works very well, provides good insight and copilot ai is helpful

Marketing Manager

Manufacturing

Smooth and Easy to Use Interface

Feb 17, 2026

Tidio has been a great addition to our website and our customers utilize it daily. Smooth interface makes communicating with our customers easy.