Overview
Product Information on UKG HR Service Delivery Platform
What is UKG HR Service Delivery Platform?
UKG HR Service Delivery Platform Pricing
Overall experience with UKG HR Service Delivery Platform
“A one-stop shop for all your HR needs! ”
“Complex Implementation Demands Considerable Effort From Smaller HR Teams To Succeed”
About Company
Company Description
UKG is a company that focuses on people, highlighting the significance of workplace culture and belonging. It collaborates with customers to show the benefits of investing in their workforces. As a provider of HCM cloud services, UKG applies a Partner for Life approach to their HR, payroll, and workforce management solutions. This approach supports more than 80,000 customers globally, enabling these organizations to anticipate and adapt to the needs of their employees beyond work-related matters.
Company Details
Do You Manage Peer Insights at UKG?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: UKG HR Service Delivery Platform
Performance of UKG HR Service Delivery Platform Across Market Features
UKG HR Service Delivery Platform Likes & Dislikes
I love that you can use the system for not only a standard HRIS system, but it is also a recruiting tool. The ATS system where you can push the applicants through the whole hiring process is great, but the fact you can write offer letters and send approvals through the system is a game changer. It has made the hiring/onboarding process so much easier. I also love the performance piece of it.
The system is very customizable, the sky is the limit. The BI reporting is also very impressive.
High-tech, integrated solution that is very dependable and easy to customize.
I feel like the reports are a little tricky to customize and can take a little time to figure out the report I am needing and manipulating it. I wish there were a few more shortcuts for commonly used sections. Sometimes there are issues with some features loading on the app.
The support model is challenging. Instead of having a dedicated account manager (payroll), you are assigned to a team. It makes it hard to believe that the next person helping knows ins and outs of a specific account. This was not how the support post implementation was presented. Or I should say it wasn't as clear until we got to that point.
Due to its complexity and breadth of service, it takes a relatively long time to build, test, and deploy. While it offers a large scale of customization, it does take a relatively long time to roll out changes. It is also an expensive solution.
Top UKG HR Service Delivery Platform Alternatives
Peer Discussions
UKG HR Service Delivery Platform Reviews and Ratings
- Human Resources AssociateGov't/PS/EdEducationReview Source
Complex Implementation Demands Considerable Effort From Smaller HR Teams To Succeed
The implementation specialist was knowledgeable and supportive throughout the process. However, the implementation itself is complex and requires significant effort on the employer's side. It's a big and FAST lift for smaller HR teams and can be very hard to get through if not prepared. The team was very good about reminders and follow ups, but ultimately there are a lot of firms who specialize in UKG implementations as their primary work focus, and that should be taken into consideration. - Human Resources AssociateGov't/PS/EdEducationReview Source
A one-stop shop for all your HR needs!
UKG has the best customer service of any HRIS system I have ever used. This platform is all encompassing and can do it all. - MANAGER, HUMAN RESOURCES<50M USDConstructionReview Source
Pre-Packaged Reports Lack Flexibility and Training Feels Rushed During Implementation
This is great for payroll and HRIS. The reporting side of things is something that could use improvements. The training at implementation for each module is less than desirable. You are rushed through that part and there really is no time for questions. There are training courses you can take through the university, but they are lengthy and who has time for that. It would be nice if the implementation process was not rushed. - Chief Executive Officer50M-1B USDBankingReview Source
Large-Scale UKG Platform Delivers Flexibility Alongside Higher Costs and Complexity
UKG offers a very comprehensive solution that is designed for larger companies that have a lot of employees and potentially several business channels. - IT SPECIALIST<50M USDHealthcare and BiotechReview Source
UKG, a very Robust Platform
It's fairly easy to navigate through the GUI. Some experience will come in useful.