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Overall experience with UKG Ready
“UKG offers customized solutions for our business needs now and into the future. ”
“UKG Ready Offers Modern Interface But Credential Management Requires Workarounds”
About Company
Company Description
UKG is a company that focuses on people, highlighting the significance of workplace culture and belonging. It collaborates with customers to show the benefits of investing in their workforces. As a provider of HCM cloud services, UKG applies a Partner for Life approach to their HR, payroll, and workforce management solutions. This approach supports more than 80,000 customers globally, enabling these organizations to anticipate and adapt to the needs of their employees beyond work-related matters.
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Performance of UKG Ready Across Market Features
UKG Ready Likes & Dislikes
We love how customizable the fully integrated tool is for our organization and the investment that UKG makes in both supporting its customers with resources and innovating for the future. We are confident that UKG will be the partner we need well into the future.
1) The graphical user interface (GUI) is modern, highly configurable and relatively intuitive. 2) The alert notification system is robust, allowing for very specific automatic internal comms. 3) The custom dashboards have made it easy to set up views that are important to the end user.
The integration between UKG Ready and UKG Pro allows us to quickly enable our employee's timekeeping profiles including holiday schedules, accrual profiles, work schedules, etc. Employees can begin accessing UKG Ready almost immediately after setup.
As UKG has grown, response times to support cases are now longer than when we first began using the product - UKG is aware of the issue and does not shy away from acknowledging it and the resources in Community are robust to compensate. The exceptional customization of the product is a double-edged sword - it's great for our business, but a long learning curve for new system admins and available learning support tools can sometimes be too generic.
The credential/user records provision was sold as a solution to address our needs regarding critical/non-critical licenses, qualifications and tickets for staff. Whilst it mostly achieves this requirement, there have been a number of workarounds that we needed to do in order to get it working effectively.
One feature that we think could perform better is the fact that UKG Ready isn't available from the UKG Pro Mobile App. To use the mobile app, users must download both the UKG Pro and UKG Ready Mobile Apps but only ever login to the UKG Pro app. This is a cumbersome experience for the employees.
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UKG Ready Reviews and Ratings
- Director of Human Resources50M-1B USDHealthcare and BiotechReview Source
UKG offers customized solutions for our business needs now and into the future.
UKG Ready meets the needs of our business well and we were well supported during our implementation and the addition of other modules as our needs changed. We appreciate having everything under one umbrella - HR, scheduling, time, payroll - so our employees have a one-stop shop for everything they need. Our Customer Success/Support Manager is awesome and knows our organization well, so the experience doesn't feel cookie-cutter. - HSEQ MANAGER50M-1B USDConstructionReview Source
UKG Ready Offers Modern Interface But Credential Management Requires Workarounds
UKG Ready is a modern, sleek ERP platform that offers extensive customisation options; which are it's greatest strength and weakness. Given enough time and effort, it is capable of meeting the bulk of our workforce management and compliance needs, however, achieving this outcome has been notably more complex than other tools within the same space. - MANAGER, HUMAN RESOURCES50M-1B USDManufacturingReview Source
Integration Between UKG Ready and UKG Pro Enables Quick Profile Setup
We leverage UKG Ready for our timekeeping and labor management including accruals. The software interfaces well with UKG Pro. With UKG Ready, we use the InTouch DX timeclocks as well as web-based punching. UKG Ready also allows for accessing timekeeping information via the mobile app. - Director of Human Resources50M-1B USDServices (non-Government)Review Source
Customer Service Expertise Stands Out in UKG Ready Employee Experience
I have been using UKG Ready for 22 months and it has been consistent in outperforming any other HCM I've used in the past. Our implementation was amazing, and I continue to be 'wowed' by UKG's customer service. - IT Associate<50M USDEnergy and UtilitiesReview Source
Employees Find System Easy To Use But Timekeeping Issues Persist
The system is generally easy to use for our employees, though we are not using the system to the fullest extent of its capabilities. Customer service is overall very good, however sometimes it takes a long time to get responses