Name: Unified Contact Center Enterprise (UCCE)
Rating: 4.4 (30 reviews)

Overview

Product Information on Unified Contact Center Enterprise (UCCE)

Updated 14th August 2023

What is Unified Contact Center Enterprise (UCCE)?

Cisco Unified Contact Center Enterprise helps deliver proactive and personalized customer experiences for contact centers with up to 24,000 agents. Fault tolerance helps ensure uninterrupted operation. Comprehensive reporting provides the business intelligence needed to optimize your contact center's performance. Unified Contact Center Enterprise features include: - Intuitive self-service experience: Improve your customers' self-service experience by offering conversational interactive voice response (IVR) with natural language processing to capture intent and handle customer requests accurately. - Seamless omnichannel interactions: Engage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels.

Overall experience with Unified Contact Center Enterprise (UCCE)

Telecom Engineer

50M - 250M USD, Energy and Utilities

FAVORABLE

“UCCE Review”

5.0

Feb 19, 2024

In my experience this product meets all the requirements from a small to large Contact Center environments

IT Manager

30B + USD, IT Services

CRITICAL

“Complex to implement, but works well for the enterprise.”

3.0

May 4, 2017

This is very complex to rollout and implement. Migrating from old technologies to this was tedious and lengthy, however successful in the end.

About Company

Company Description

Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.

Company Details

Company type

Public

Year Founded

1984

Head office location

San Jose, United States

Number of employees

10001+

Annual Revenue

30B+ USD

Website

http://www.cisco.com

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Reviewer Insights for: Unified Contact Center Enterprise (UCCE)

Performance of Unified Contact Center Enterprise (UCCE) Across Market Features