• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Unified Contact Center Enterprise (UCCE)
Logo of Unified Contact Center Enterprise (UCCE)

Unified Contact Center Enterprise (UCCE)

byCisco Systems
in Contact Center Infrastructure
4.4

Overview

Product Information on Unified Contact Center Enterprise (UCCE)

Updated 14th August 2023

What is Unified Contact Center Enterprise (UCCE)?

Cisco Unified Contact Center Enterprise helps deliver proactive and personalized customer experiences for contact centers with up to 24,000 agents. Fault tolerance helps ensure uninterrupted operation. Comprehensive reporting provides the business intelligence needed to optimize your contact center's performance. Unified Contact Center Enterprise features include: - Intuitive self-service experience: Improve your customers' self-service experience by offering conversational interactive voice response (IVR) with natural language processing to capture intent and handle customer requests accurately. - Seamless omnichannel interactions: Engage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels.

Unified Contact Center Enterprise (UCCE) Pricing

Unified Contact Center Enterprise (UCCE) Product Images

Control hub view
Control hub view

Overall experience with Unified Contact Center Enterprise (UCCE)

Telecom Engineer
50M - 250M USD, Energy and Utilities
FAVORABLE

“UCCE Review”

5.0
Feb 19, 2024
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
IT Manager
30B + USD, IT Services
CRITICAL

“Complex to implement, but works well for the enterprise.”

3.0
May 4, 2017
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 8th February 2024

Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.

Company Details

Updated 25th June 2024
Company type
Public
Year Founded
1984
Head office location
San Jose, United States
Number of employees
10001+
Parent Company
Cisco
Annual Revenue
30B+ USD
Website
http://www.cisco.com

Do You Manage Peer Insights at Cisco Systems?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top Unified Contact Center Enterprise (UCCE) Alternatives

Logo of Avaya Communication & Collaboration Suite
1. Avaya Communication & Collaboration Suite
4.6
(160 Ratings)
Logo of PureConnect (Legacy)
2. PureConnect (Legacy)
4.3
(60 Ratings)
Logo of Avaya Infinity Platform
3. Avaya Infinity Platform
4.3
(47 Ratings)
View All Alternatives

Peer Discussions

Unified Contact Center Enterprise (UCCE) Reviews and Ratings

4.4

(30 Ratings)

Rating Distribution

5 Star
27%
4 Star
63%
3 Star
10%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Telecom Engineer
    50M-1B USD
    Energy and Utilities
    Review Source

    UCCE Review

    5.0
    Feb 18, 2024
    In my experience this product meets all the requirements from a small to large Contact Center environments
  • Telecom Engineer
    50M-1B USD
    Energy and Utilities
    Review Source

    UCCE Review

    5.0
    Feb 18, 2024
    In my experience this product meets all the requirements from a small to large Contact Center environments
  • Read All 37 Reviews

    Get unlimited access to verified peer reviews and insights

    Read unlimited Gartner-vetted product reviews
    View and share valuable product insights
    Download full product profiles
    Review products you use today

Recommended Gartner Insights

  • Market Guide for Contact Center Infrastructure
Powered by Google TranslateThis service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

Reviewer Insights for: Unified Contact Center Enterprise (UCCE)
Performance of Unified Contact Center Enterprise (UCCE) Across Market Features

Unified Contact Center Enterprise (UCCE) Likes & Dislikes

Like

Ease of use & Integration, availability of technical documents and the support

Like

Ease of use & Integration, availability of technical documents and the support

Like

Ease of use & Integration, availability of technical documents and the support