Overview
Product Information on Unified Contact Center Express (UCCX)
What is Unified Contact Center Express (UCCX)?
Unified Contact Center Express (UCCX) Pricing
Unified Contact Center Express (UCCX) Product Images
Overall experience with Unified Contact Center Express (UCCX)
“Impactful Reporting: Transforming the Face of Helpdesk Management”
“Overcoming the Navigation Challenges in New Software Setup”
About Company
Company Description
Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Unified Contact Center Express (UCCX)
Deciding Factors: Unified Contact Center Express (UCCX) Vs. Market Average
Performance of Unified Contact Center Express (UCCX) Across Market Features
Unified Contact Center Express (UCCX) Likes & Dislikes
Depth of functionality Excellent at managing call flows through a busy service desk Excellent reporting to provide to management.
It is useful as Contact Center tool. It could be integrated with Salesforce. We can extract information from Report platform.
ability to use widgets
Linux backend server was complicated to setup Lots of different features required for the setup of agents Training agents on the system was time-consuming.
The platform is challenging to configure or use. Often, requiring the expertise of a technical specialist. It is important to keep the platform updated.
some complexity
Top Unified Contact Center Express (UCCX) Alternatives
Peer Discussions
Unified Contact Center Express (UCCX) Reviews and Ratings
- Manager, Customer Service and Support10B+ USDManufacturingReview Source
Overcoming the Navigation Challenges in New Software Setup
As a user and process owner in setting up the software I found the platform to be challenging to navigate and configure according to specific requirements. - Head of Networks50M-1B USDEnergy and UtilitiesReview Source
Impactful Reporting: Transforming the Face of Helpdesk Management
An excellent system for managing call flows through various helpdesks within an organization.The setup can be a bit complicated, with lots of different elements for each user to function correctly. - IT Associate1B-10B USDConsumer GoodsReview Source
Exploring the Stability and Easy Navigation of Web GUI
ease of use and stability of product. scripting takes some time to master but new features in 12.5 make calendar and other ivr functions easier to deploy. - Voice Network Engineer50M-1B USDRetailReview Source
Unpacking User Experiences with Widget-based Products
pretty intuitive must have previous knowledge of product and or voice - IT Sr. Executive<50M USDConsumer GoodsReview Source
good
upgrade version from the enterprise one and have more menu and function