Overview
Product Information on OpenScape Voice
What is OpenScape Voice?
OpenScape Voice Pricing
Overall experience with OpenScape Voice
“One of the best collaboration tools”
“Basic offering, very cost effective. Too many faults in UC soft client”
About Company
Company Description
Atos Unify represents a collection of remote and distributed work solutions from the Atos Group. This encapsulates Atos's proprietary OpenScape communication platforms and a variety of cloud solutions, developed in collaboration with strategic partners. These offerings cater to enterprises seeking to enhance their employee collaboration or customer contact, as well as those operating in emergency, trading, and dispatch settings. In conjunction with Atos's expertise in digital transformation - featuring cybersecurity, high performance and edge computing, artificial intelligence, software integration, and change management - Atos Unify solutions aim to revolutionize the employee and customer experience in a multi-vendor environment, thereby augmenting agility, sustainability, and cost-effectiveness. This is accomplished while steering clear of favoritism, marketing rhetoric, and financial disclosures.
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Reviewer Insights for: OpenScape Voice
Performance of OpenScape Voice Across Market Features
OpenScape Voice Likes & Dislikes
This product has a very interesting feature. This is the ability to answer a call on your smartphone and to be able to send this call to your desk phone without hanging up.
The Contact Centre solution. It's easy to use, good GUI, good level of monitoring on it.
I have no complaints for the purpose of the tool.
The Unified Communications just hasn't worked for us.
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Peer Discussions
OpenScape Voice Reviews and Ratings
- Analista de Suporte50M-1B USDManufacturingReview Source
One of the best collaboration tools
Great collaboration tool where you can phone, conference, share presentations with people from anywhere in the world. - Unified Communications SpecialistGov't/PS/EdGovernmentReview Source
Basic offering, very cost effective. Too many faults in UC soft client
System is not particularly feature rich and many things that seem like faults are classed as the design. Unified Comms soft client is very poor, many faults are not resolved and the latest layout in V7 is confusing for users. Our experience has been that desk phones are the best option, they are more reliable and users generally feel comfortable with them. Contact Centre aspect of the offering is very good. Very few outages since go live have been caused by the software. Email integration is basic and under-developed, this is the weakest part of the solution. - Telecom Operations ManagerGov't/PS/EdHealthcare and BiotechReview Source
3000 users, 900 call center agents in 11 different locations in under 9 months.
Overall OSV install went well. Genesys install was performed by several different vendors supplied programmers because of our short timelines. Because of this it is difficult to self-maintain the call flows. - Manager, Telecommunications50M-1B USDEnergy and UtilitiesReview Source
Implementation and Cutover went great. Rolling out the Applications to end users takes tim
The vendor was Siemens when we started and then went to Unify and now ATOS. They had more field employees back when we installed this. Their support is still strong as long as you are willing to work with folks remotely. Their support staff does know the product. Implementation went well with all personnel coming to our site for each install piece. We have since upgraded all applications several times both remote and onsite . We have very little product issues. - Information Technology Program Manager<50M USDGovernmentReview Source
Quantum leap from a 22-year old legacy Rolm system to 2016 Unify 4th Generation VoIP
Overall Unify was able, through the prime contractor Arrow Systems Integrated, deliver a working system. We have deployed about 15 servers at our main datacenter in Los Angels and an active backup node with 8 servers 60 miles away in Riverside county. It took a year time to design, engineers, procure, install, test, and commission the system. We have about 5,000 phones (3,000 VoIP and 2,000 analogs) to deploy and we have completed about 20% of the deployment. We are geographically dispersed across 60 facilities across 5,000 square miles.