Verint Speech Analytics is a software designed to process and analyze large volumes of recorded customer calls, enabling organizations to identify trends, patterns, and root causes within customer interactions. The software transcribes audio conversations into text and applies advanced algorithms to detect keywords, sentiment, and topics discussed during calls. By providing insights into customer needs and agent performance, the software helps businesses improve service quality, ensure regulatory compliance, streamline operations, and address recurring issues. Its capabilities support performance monitoring, identification of process gaps, and informed decision-making, helping organizations enhance contact center efficiency and address operational challenges.
Verint Speech Analytics Pricing
Verint Speech Analytics software uses a subscription-based pricing model, typically structured according to the number of users, volume of interactions processed, and feature tiers. The software may offer additional costs for advanced functionalities, deployment options, or enterprise requirements, with pricing details generally available upon request or through tailored quotes.
Overall experience with Verint Speech Analytics
Manager
30B + USD, Healthcare and Biotech
FAVORABLE
“Seamless Data Access with Genie Bot”
5.0Jan 14, 2026
Have been leveraging speech analytics, and most recently the AI genie bot, which has allowed us to leverage our categories and get data more seamlessly and quickly for our operational partners
MANAGER PRODUCT DEVELOPMENT
<50M USD, Retail
CRITICAL
“Voice analytics at its best”
3.0Nov 15, 2022
this was there first voice Analytics tool i had reviwed or used. It Is used to predict conversions. the dispositions listed on the tool makes data consumption all the more easier
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Verint delivers customer experience automation. Companies use the Verint Open Platform and Verint's team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. Verint helps brands elevate CX while simultaneously lowering costs and realizing significant ROI and business outcomes now.
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Reviewer Insights for: Verint Speech Analytics
Performance of Verint Speech Analytics Across Market Features
Verint Speech Analytics Likes & Dislikes
Genie Bot has been a great addition in 2025, looking forward to those new features that will come out soon.
1. dashboard can be created easily by staff consuming the product 2. migration from existing telephony to Verint is easy 3. Verint can be deployed on top of existing telephony solution as well.
Use of ML and predictive analytics along with NLP, NLU , Real time speech analytics , Analytics enabled quality management
Latency issues/data not mapping - specifically with Speech data not moving over to KPI dashboards
1. dependent on U1 and modifications on it takes business level callouts 2. downtimes - it impacts the teams ability to make more phone calls which will improve teams efficiency
Language model needs customization , transcription accuracy
Have been leveraging speech analytics, and most recently the AI genie bot, which has allowed us to leverage our categories and get data more seamlessly and quickly for our operational partners
MANAGER PRODUCT DEVELOPMENT
<50M USD
Retail
Review Source
Voice analytics at its best
3.0Nov 15, 2022
this was there first voice Analytics tool i had reviwed or used. It Is used to predict conversions. the dispositions listed on the tool makes data consumption all the more easier
VP
10B+ USD
Telecommunication
Review Source
It is powerful in extracting insights , comes with amazing quality of support.
5.0Nov 2, 2022
It is very easy to deploy , with easy learning curve and highly customizable
FOUNDER
<50M USD
Telecommunication
Review Source
Good Voice Analytics to draw meaningful insight from customer voice interactions
5.0Oct 11, 2022
Good Voice Analytics tool to draw meaningful insight from customer voice interactions. Need from compliance perspective as well.
