Overview
Product Information on Vonage Business Communications (VBC)
What is Vonage Business Communications (VBC)?
Vonage Business Communications (VBC) Pricing
Overall experience with Vonage Business Communications (VBC)
“A Reliable Communication Tool with Smoother Experience ”
“A solid and flexible business phone system that gets the job done ”
About Company
Company Description
Vonage, established in 2001, and later acquired by Ericsson in 2022, specializes in enhancing communications to keep global enterprises competitive. The company's key services include unified communications, contact centers, and programmable communications APIs. All these are built on a highly adaptable cloud communications platform to ensure flexibility, intelligence, and personalization. The organization has its head office located in Holmdel, New Jersey.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Vonage Business Communications (VBC)
Reviewer Insights for: Vonage Business Communications (VBC)
Deciding Factors: Vonage Business Communications (VBC) Vs. Market Average
Performance of Vonage Business Communications (VBC) Across Market Features
Vonage Business Communications (VBC) Likes & Dislikes
The most important thing about it is the support and reliability this platform provides. The success manager who checks in regularly makes a big difference and the platform is stable with very little downtime. It's also very easy for us to integrate with the contact centre, which saves a lot of time for our teams.
The standout features are the user-friendly admin management interface and the flexibility of a month to month contract.
No issues with dropped calls due to network handoffs. Salesforce integration. Internal, customizable faxing capabilities.
Sometimes we observed a slowness, especially while switching networks, which caused some call drops issues, otherwise its been a stable mostly.
The biggest dislike stems from the historical service reliability. While generally stable, the platform experienced outages that have impacted our ability to communicate with customers this was a critical problem and proved to be a big headache during this time.
Transcription can be spotty. No ability to pull DND reports. No SMS to email capability.
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Peer Discussions
Vonage Business Communications (VBC) Reviews and Ratings
- IT SERVICES ASSOCIATE50M-1B USDIT ServicesReview Source
A Reliable Communication Tool with Smoother Experience
Our experience with Vonage Business Communications has been very good since its installation. It makes calling and messaging simple, and the support team is very responsive. Setup was smooth, and the system runs reliably, though the video features could be stronger - IT Manager<50M USDServices (non-Government)Review Source
Outstanding Customer Service with an Intuitive Platform
Customer service is outstanding. The platform is very intuitive and easy to use. Our assigned account rep is like a part of our team. - Chef De Projet Marketing50M-1B USDServices (non-Government)Review Source
Best unified communication software of our time.
We use the product for business communication. It is very easy to use and integrates well with customer relationship management tools. Customer service providers of the software are very knowledgeable and reliable. Making calls and sending messages using the software has no limitations. - M365 EngineerGov't/PS/EdEducationReview Source
A solid and flexible business phone system that gets the job done
As a long time user of Vonage our overall experience has been positive. It has served our voice and text communication needs for years, providing clear, consistent call quality and dependable SMS messaging. Admin management is straightforward. That being said, the journey has not been perfect. We have weathered a few significant service lapses in the past that caused major operational disruptions. While the day-to-day is now stable it was a major point of concern. When viewed as a multi-year relationship, Vonage has proven capable and effective. - IT Manager50M-1B USDTelecommunicationReview Source
Hybrid Work Communication Enhanced With Integration And Scalable Management Tools
VBC has helped us manage communications in a hybrid work environment.