Overview
Service Information on Wipro Finance and Accounting Business Process Outsourcing Services
What is Wipro Finance and Accounting Business Process Outsourcing Services?
Wipro Finance and Accounting Business Process Outsourcing Services Pricing
Overall experience with Wipro Finance and Accounting Business Process Outsourcing Services
“Wipro is a high-performing provider of outsourcing services and a valued partner”
“Service Delivery Fluctuated Before Reaching More Stable and Reliable Partnership”
About Company
Company Description
Wipro Limited is a technology services and consulting company that concentrates on developing innovative solutions for complex digital transformation issues. Its capabilities span from consulting, design, engineering, to operations, enabling companies to meet their strategic objectives and establish resilient, future-proof businesses. Servicing countries worldwide, part of its commitment involves ensuring success in a constantly evolving global business scene. Additionally, Wipro takes a non-discriminatory approach towards employment, making all decisions without prejudiced views on an individual's background, disability or sexual orientation.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Wipro Finance and Accounting Business Process Outsourcing Services
Deciding Factors: Wipro Finance and Accounting Business Process Outsourcing Services Vs. Market Average
Performance of Wipro Finance and Accounting Business Process Outsourcing Services Across Market Features
Wipro Finance and Accounting Business Process Outsourcing Services Likes & Dislikes
1. Capability to provide off-the-shelf or tailored outsourcing solutions 2. Highly collaborative partnering approach 3. Ability to continually find capable staff to ensure seamless delivery
We transitioned our services during a difficult period (peak Covid lock down). The provider was very flexible in their approach and went to great lengths to organise a seemly transition. This flexibility has been appreciated throughout our relationship allowing us to flex up when we have acquired new businesses and to flex down when we have had to refine our service catalogue.
Integrity - Wipro exhibits integrity in their daily activities and it is reflected in the integrity of their services. Value Add - Wipro is consistently looking for process improvements and new KPI's. Service Leadership - The team leadership for the Wipro accounts payable team is outstanding! Under their leadership, the team handles our account with great care and accuracy.
1. Frequent staff turnover 2. Some scope still requires significant coaching from client resources 3. Reliance on client drive to pursue innovation initiatives
Service delivery standards have ebbed and flowed at times. That said, we have now reached a more stable state. More due diligence work up front may have allowed the provider to better scale their service provision staffing requirements. Transformation initiatives have not always met expectations in terms of their feasibility or in terms of delivery with more support than anticipated having had to be given. Expectations on the provider's ability to drive standardisation were perhaps higher than proved to be the case.
I have no complaints about the services Wipro provides to our company.
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Peer Discussions
Wipro Finance and Accounting Business Process Outsourcing Services Reviews and Ratings
- HEAD OF FINANCE PERFORMANCE1B-10B USDEnergy and UtilitiesReview Source
Service Delivery Fluctuated Before Reaching More Stable and Reliable Partnership
Over the past 4 years we have had a mixed experience with the provider. Aspects of this were borne from challenging internal processes which the provider had potentially underestimated the complexity of. Reporting on service provision was a challenge but has improved over time. Transformation ideas have been many but not game-changing. Service delivery quality has peaks and troughs but we are now stable and able to see a positive future partnership. - GROUP MANAGER CORPORATE DEVELOPMENT1B-10B USDConstructionReview Source
Wipro is a high-performing provider of outsourcing services and a valued partner
Wipro has been a valued partner to our organisation for 10 years. During that time, Wipro has expanded beyond providing us with traditional accounts payable and ICT outsourcing ICT services to bespoke financial administration offshoring and process optimisation. Wipro has always responded positively to feedback and worked collaboratively to determine new scope and deliver efficiencies. Wipro is quick to mobilise and generally delivers per timetable and scope. Staff are easy to deal with and any issues are quickly resolved. - SR. MANAGER ACCOUNTS PAYABLE1B-10B USDManufacturingReview Source
Wipro Accounts Payable Team Demonstrates Consistent Professionalism and Dedication
The Wipro Accounts Payable team supporting the services I am responsible for demonstrates exemplary professionalism, consistently handling our account with the utmost care, integrity and dedication. Their commitment to accuracy is both commendable and highly regarded by myself and my organization. I highly recommend their services to anyone seeking a reliable and professional partner for accounts payable processes. - Finance Manager50M-1B USDConsumer GoodsReview Source
Consistent Performance Yet Limited Critical Thinking in Process Enhancement
The team is very adaptable and are always keen to deliver on time. The team overall copes very well with the tasks that are asked of them. In terms of process improvements, the general feeling is that this is mostly coming from our side to identify where tasks can be simplified or processes improved - the team does regularly come up with ideas but it's mostly just small tweaks here and there - I would like them to think bigger and would expect this to come from process leads within the team. The team overall meets expectations when it comes to regular / transactional activities but can lack critical thinking - focusing on procedures rather than principles. - Finance Manager10B+ USDHealthcare and BiotechReview Source
Strong Commitment and Service, Yet Innovation and Automation Opportunities Remain
They know our business well and deliver on core capabilities but would like for them to bring forth more transformative and automated solutions.