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  3. Zapnito
Logo of Zapnito

Zapnito

byZapnito
in B2B Customer Community Platforms
4.6

Overview

Product Information on Zapnito

Updated 13th October 2025

What is Zapnito?

Zapnito is a software platform designed to enable organizations to build branded online communities that support knowledge sharing, collaboration, and engagement among members. The software provides features for creating customizable community spaces, hosting expert-led discussions, and managing multimedia content such as videos, articles, and events. It allows administrators to configure user permissions, organize content into topic-based channels, and measure community activity through analytics tools. Zapnito addresses the need for companies, associations, or publishers to facilitate networking, communication, and collective learning within private or public digital environments, supporting organizational objectives around member retention and knowledge management.

Zapnito Pricing

Zapnito is a software that uses a subscription-based pricing model with tiered plans. Pricing is structured according to the scale and feature set required by the customer, such as the number of users and communities. Custom pricing is available depending on specific needs. A free demo or trial is offered for evaluation prior to purchase.

Overall experience with Zapnito

Ba
250M - 500M USD, Transportation
FAVORABLE

“Zapnito Offers Customization and Support But Lacks Mobile Access Features”

4.0
Feb 6, 2026
Zapnito is a very customizable tool with continuous enhancements and improvements.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 6th November 2024

Zapnito is a B2B community & knowledge platform built to accelerate growth across the customer lifecycle. By centralizing knowledge and building an expert network, Zapnito allows you to: 1. Increase engagement through personalized customer education and knowledge sharing experiences. 2. Drive community collaboration to enrich knowledge. 3. Turn activity into actionable insights to maximize growth. Since 2015, Zapnito has worked with leading B2B companies to transform passive customer audiences into active knowledge sharing communities.

Company Details

Updated 6th November 2024
Company type
Private
Year Founded
2015
Head office location
London, United Kingdom
Number of employees
11 - 50
Website
https://zapnito.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Zapnito
Performance of Zapnito Across Market Features

Zapnito Likes & Dislikes

Like

It is customizable. Good price. Great support.

Like

It focuses on Building expertise, knowledge sharing and collaboration, its callability and ability to support professional networking make it especially appealing for B2B Organization

Like

Seamless community building with robust knowledge sharing and collaboration tools.

Dislike

Often there are some bugs. Mobile version not available. Not receiving updates/news.

Dislike

1. The platform has an emphasis on B2B Communications only 2. Premium Pricing May Be a Challenge to Onboard Smaller Organizations 3. Its comprehensive feature set can be overwhelming for new users and administrators to navigate initially

Dislike

Limited customization options for advanced users seeking deeper personalization.

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Peer Discussions

Zapnito Reviews and Ratings

4.6

(6 Ratings)

Rating Distribution

5 Star
67%
4 Star
33%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.5

Service & Support

4.8

Product Capabilities

4.2

Filter Reviews
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Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Ba
    50M-1B USD
    Transportation
    Review Source

    Zapnito Offers Customization and Support But Lacks Mobile Access Features

    4.0
    Feb 6, 2026
    Zapnito is a very customizable tool with continuous enhancements and improvements.
  • IT Services Associate
    <50M USD
    IT Services
    Review Source

    Navigating Innovative Professional Networking: A Challenge or an Opportunity?

    5.0
    Jan 13, 2025
    Its robust feature of Networking and learning trusted by Industry leaders if offers scalability and tailored tools like video panels and courses
  • Assistant Manager
    <50M USD
    IT Services
    Review Source

    Unlocking Efficiency: Knowledge Sharing Platforms Redefined

    5.0
    Dec 25, 2024
    Intuitive, engaging and highly efficient platform for knowledge sharing.
  • Programme Coordinator
    Gov't/PS/Ed
    Education
    Review Source

    Navigating a Bespoke Community Platform with Attentive Support

    4.0
    Nov 27, 2024
    attentive sales and technical support from the outset has helped us create and develop an excellent and engaging platform for our community. we are still in the early stages and are quite bespoke community, so have great support in helping curate something that works well for us.
  • Head of Development
    <50M USD
    Media
    Review Source

    Zapnito is a powerful community platform with exceptional support

    5.0
    Nov 27, 2024
    Zapnito is powerful community building platform, but what truly sets it apart is the exceptional support from the Zapnito team.
Showing Result 1-5 of 6

Recommended Gartner Research

  • Market Guide for B2B Customer Community Platforms

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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