Zapnito Alternatives

B2B Customer Community Platforms

Considering alternatives to Zapnito? See what this market Zapnito users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Zapnito compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Wix

By Wix

4.5

Its easy and serves well for small to mid size e-commerce or other B2C sites Read all insights and reviews for Wix

Where Zapnito Scored Higher

Better at service and support

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2. Salesforce Experience Cloud

4

Salesforce Experience Cloud has enabled us to connect our Customers with our CRM in a way that enables self-service of common requests to our Customer Success and Sales teams, as well as limits the number of platforms and ways our customers engage with our internal teams, reducing complexity in our communications and platforms.Read all insights and reviews for Salesforce Experience Cloud

Where Zapnito Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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3. Influitive

3.7

the experience with the platform in term of gamification is great and also as look and feel. What really do not work is the part of customer service that after the acquisition had been completly gone Read all insights and reviews for Influitive

Where Zapnito Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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4. Higher Logic

By Higher Logic

3.5

Higher Logic has been up and down to work with, and I think our experience as a company has been overall positive, but there is certainly room for improvement. Higher Logic has allowed us to create a beautiful website and platform, and the ease of use is a huge positive. However, the customer service and bugs we have run into have created issues and small seeds of doubt about the company at large. Read all insights and reviews for Higher Logic

Where Zapnito Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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5. Higher Logic Vanilla

By Higher Logic

4

I'll start by saying that Vanilla is the first community platform I've managed, so I can't speak to how it compares to other community platforms. That said, I've found it to be a very easy to use and customize platform. We've built a beautiful community (I may be biased on that front) that brings a lot of value to our customers and see increased engagement MoM compared to our past communities through other platforms. The native reporting functionality gets the job done but is a bit limited. Thankfully, we can integrate Vanilla with our customer success platform, allows us to compare community engagement data into customer data for deeper data analysis.Read all insights and reviews for Higher Logic Vanilla

Where Zapnito Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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6. Khoros Communities

2

Read all insights and reviews for Khoros Communities

Where Zapnito Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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7. Tribe

4

When I was tasked with doing my first influencer campaign I really didn't know were to start. Was I meant to start contacting influencers online directly? Would they even see my message (provided they get tones every day)? Then a former colleague mentioned Tribe and after having a look at their site I decided to give them a call - and so glad I did. Their team explained in good detail their process and how everything works, including how to reach out to influencers, negotiating fees, and carry on payments.Read all insights and reviews for Tribe

Where Zapnito Scored Higher

Easier to integrate and deploy
Better evaluation and contracting

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