Overview
Product Information on Zendesk for customer service
Updated 5th January 2026
What is Zendesk for customer service?
Zendesk for customer service Pricing
Overall experience with Zendesk for customer service
Operations Manager
<50M USD, SoftwareFAVORABLE
“Quick to adopt with useful automations, yet license system limits flexibility”
VP
<50M USD, SoftwareCRITICAL
“Solid tool for Customer Support Management.”
About Company
Company Description
Zendesk was founded in 2007 with the aim of revolutionizing customer experience by allowing businesses to shift their customer service to the online world. Zendesk facilities billions of conversations, linking an extensive range of brands with millions of customers via various platforms such as telephony, chat, email, messaging, social channels, communities, review sites, and help centers. Developed in Copenhagen, Denmark, and grown in California, the company now employs a considerable workforce worldwide.
Company Details
Company type
Private
Year Founded
2007
Head office location
San Francisco, United States
Number of employees
5001 - 10000
Annual Revenue
1B-3B USD
Website
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
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Peer Discussions
Zendesk for customer service Reviews and Ratings
- Operations Manager<50M USDSoftwareReview Source
Quick to adopt with useful automations, yet license system limits flexibility
Zendesk offers a very user-friendly platform for managing tickets and customer requests, integrating it into a suite that centralises many support operations in one place. I've given 4 stars because it's easy to use (even for beginners), although at times it feels a bit too fragmented into sub-menus
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