Overview
Product Information on Zoho One
Updated 13th October 2025
What is Zoho One?
Zoho One Pricing
Overall experience with Zoho One
Chief Technology Officer
<50M USD, SoftwareFAVORABLE
“Unmatched Combined Value of Zoho One Suite”
VP
<50M USD, ConstructionCRITICAL
“Inconsistent Integration and Functionality Across Zoho One Applications Noted”
About Company
Company Description
Zoho Corporation is a privately held software company that is focused on delivering solutions to help businesses grow. The company's portfolio of more than 55 products is used by over 100 million people around the world and is designed to cater to varying business requirements such as sales, marketing, support, collaboration, finance, and recruitment. Zoho is concentrated on creating digital tools with a strict adherence to user privacy. It does not rely on an ad-revenue model, even for its free products. The firm's global reach extends from its headquarters in Austin, Texas to international offices in Chennai, India and other worldwide locations.
Company Details
Company type
Private
Year Founded
1996
Head office location
Chennai, India
Number of employees
10001+
Website
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- VP<50M USDConstructionReview Source
Inconsistent Integration and Functionality Across Zoho One Applications Noted
Zoho One is sold as a suite, but in my view it does not appear to be configured a fully integrated suite. Manual configuration, such as adding custom fields, is often needed to connect different parts of the "suite". For example, Zoho CRM has a quote module. Zoho Books has a quote module. Yet they are separate pieces of software, with significantly different capabilities. There is no automatic synchronization between them. Our use case requires the CIS (Construction Industry Scheme) tax capability of Zoho Books, which is not available in Zoho CRM. To build a workflow from lead to invoice, Zoho support recommended we use the Quote module in Zoho Books and integrate that with Zoho CRM by adding the Finance module to the CRM. We should then remove access to the native Zoho CRM Quote module. Enabling this integration required manual configuration of custom fields in Zoho CRM to match the fields used in Zoho Books and Zoho Inventory. Having completed the steps to set up fields, synchronization between all the parts, and allocate permissions to users, we thought we were finished. We were not. Testing this basic integration between parts of the "suite" we discovered that the UI and functionality for Quotes in Zoho CRM (bizarrely labeled Estimates once integrated) is totally different to that of native Quotes in Zoho Books - which is where the functionality originates. The crucial CIS tax treatment option available in Zoho Books Quotes is not accessible in Zoho Books Quotes when initiated via the CRM integration. Zoho support was unable to provide an immediate fix. Our requirement for functions to be consistent within a single module is a developer level support issue. Response awaited - the 8 hour support SLA is not going to be met. Configuring Zoho Campaigns and Zoho Landing pages had similarly needed manual configurations such as field matching to connect these Zoho products within the "suite" to Zoho CRM. When evaluating Zoho One, ask probing questions, then test, to confirm if the integrations you need functionally exist without needing manual addition of fields and that they work coherently for your use case. Don't assume that just because it Zoho One is sold as a suite that it is fully pre-integrated.
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