Name: Zoom Phone
Rating: 4.5 (396 reviews)

Overview

Product Information on Zoom Phone

Updated 13th October 2025

What is Zoom Phone?

Zoom Phone is a cloud-based phone software that integrates with Zoom’s unified communications platform. It offers features such as voice calling, call forwarding, voicemail, call recording, and automated attendants. The software supports direct dial numbers, call management tools, and analytics for call activity. It provides compatibility with multiple devices, including desktops and mobile devices, and enables integration with existing contact directories. Zoom Phone is designed to streamline voice communications for businesses, allowing teams to manage calls efficiently and consolidate communication channels within one platform.

Overall experience with Zoom Phone

IT Manager

<50M USD, Manufacturing

FAVORABLE

“Zoom Phone Integration Experience: Smooth Implementation and Reliable Performance!”

5.0

Mar 31, 2026

The Zoom Phone experience was exceptionally smooth from end to end. From procurement through implementation and to day to day use, the process was well organized, efficient and easy to manage. The platform has integrated seamlessly into our environment and has been reliable for us.

Manager

50M - 250M USD, Miscellaneous

CRITICAL

“Post-Onboarding Customer Service Dips: A Personal Account”

3.0

Feb 4, 2025

Customer service was great at first but after the onboarding the customer service assistance went downhill

About Company

Company Description

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.

Company Details

Company type

Public

Year Founded

2011

Head office location

San Jose, United States

Number of employees

5001 - 10000

Website

https://www.zoom.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Zoom Phone

Reviewer Insights for: Zoom Phone

Performance of Zoom Phone Across Market Features

Zoom Phone Likes & Dislikes

Ease of implementation and use, reliability and call quality, scalability and administrative flexibility. Once the initial setup was done, it was very smooth to use thereafter.

I love that the contact center has transcripts and that I can review the calls for accuracy immediately

Zoom phone is reliable in calling customers/prospects it doesn't have the network issue or logging issue. This is recommendable to use especially for an SDR cold calling roles

Based on our experience, larger boardroom environments required more microphones than anticipated to ensure all participants were clearly heard. While this did improve audio quality, the additional hardware impacted the overall table aesthetics and wasn't as clean of a setup as we would have preferred.

Seems that a big corp could do what the smaller company we had doing already but was a big mess and took months to get things accomplished. It is always a meeting to handle things when it does not need to be a whole meeting just an email

What I don't like about the feature of zoom phone is when I call a local number for example, Philippines, it generate random number caller and it could be a possible spam number to the prospects that I am calling. Hoping that it could fix the random numbers that being generate and show instead my default number

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Peer Discussions

Zoom Phone Reviews and Ratings

Recommended Gartner Insights

<50M USD

Manufacturing

Review Source

Zoom Phone Integration Experience: Smooth Implementation and Reliable Performance!

SALES MANAGER

50M-1B USD

Software

Tracking Prospect Calls Made Easier With Zoom Phone’s Default Number Feature

Nov 12, 2025

Zoom Phone has a capabilities to have different kind of phone numbers that you can use to other countries for calling customers. This help my team to contact different regions with default phone number to use. This also keep me track to check my productivity calling all prospects. I hope it could identify the country number so I won't be searching for the country code using different browser

It Manager

Gov't/PS/Ed

Education

Zoom Delivers Reliable Call Quality but License Allocation Remains Confusing

4.0

Apr 21, 2026

Coming from other big VOIP products, I expected Zoom to be a inferior product but I was pleasantly surprised! The service is much more fleshed out than expected and offers a fantastic service that I've had little issues with compared to it's competitors.

Collaboration Solutions Analyst

IT Services

Smooth Integration With Zoom Enhances Daily Communication Across Devices And Meetings

Apr 6, 2026

Great for teams already using Zoom. It allows for easy switching between calls and meetings. Some features still need improvement but it works well on a daily basis.

Business Development Associate

AI Transcript Feature Enhances Need Identification but Reaction Button Limits Choice

Nov 27, 2025

It really helps us to easily contact other departments and colleagues, and interact with customers.