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  1. Home
  2. /
  3. Zoom Phone
Logo of Zoom Phone

Zoom Phone

byZoom
in Unified Communications as a Service
4.5

Overview

Product Information on Zoom Phone

Updated 7th May 2026

What is Zoom Phone?

Zoom Phone is an AI-first cloud phone system that helps organizations simplify communication, reduce costs, and stay connected from anywhere. Designed for businesses of all sizes and industries, it combines enterprise-grade reliability, global reach, and intelligent features in one easy-to-use solution. With AI Companion, integrated calling, SMS, and voicemail, Zoom Phone enables teams to collaborate seamlessly and deliver faster, smarter customer experiences. Zoom Phone offers PSTN coverage in 49+ countries and territories and the flexibility to bring your own carrier. Built on Zoom’s secure, scalable architecture with available 99.999% uptime, Zoom Phone enables modern, resilient communication across devices, locations, and teams.

Zoom Phone Pricing

Zoom Phone software offers a subscription-based pricing model, structured by user with different tiers that include varying features and minutes. The software typically provides monthly or annual payment options, with add-on services available for additional fees depending on usage needs and international calling requirements.

Overall experience with Zoom Phone

IT Manager
<50M USD, Manufacturing
FAVORABLE

“Zoom Phone Integration Experience: Smooth Implementation and Reliable Performance!”

5.0
Mar 31, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Manager
50M - 250M USD, Miscellaneous
CRITICAL

“Post-Onboarding Customer Service Dips: A Personal Account”

3.0
Feb 4, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 21st January 2025

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2011
Head office location
San Jose, United States
Number of employees
5001 - 10000
Website
https://www.zoom.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Zoom Phone Reviews and Ratings

4.5

(397 Ratings)

Rating Distribution

5 Star
52%
4 Star
38%
3 Star
8%
2 Star
1%
1 Star
1%
Why ratings and reviews count differ?
  • IT Manager
    <50M USD
    Manufacturing
    Review Source

    Zoom Phone Integration Experience: Smooth Implementation and Reliable Performance!

    5.0
    Mar 31, 2026
    The Zoom Phone experience was exceptionally smooth from end to end. From procurement through implementation and to day to day use, the process was well organized, efficient and easy to manage. The platform has integrated seamlessly into our environment and has been reliable for us.
  • IT Manager
    <50M USD
    Manufacturing
    Review Source

    Zoom Phone Integration Experience: Smooth Implementation and Reliable Performance!

    5.0
    Mar 31, 2026
    The Zoom Phone experience was exceptionally smooth from end to end. From procurement through implementation and to day to day use, the process was well organized, efficient and easy to manage. The platform has integrated seamlessly into our environment and has been reliable for us.
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Recommended Gartner Insights

  • Critical Capabilities for Unified Communications as a Service
  • Magic Quadrant for Unified Communications as a Service
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Zoom Phone Likes & Dislikes

Like

Ease of implementation and use, reliability and call quality, scalability and administrative flexibility. Once the initial setup was done, it was very smooth to use thereafter.

Like

Ease of implementation and use, reliability and call quality, scalability and administrative flexibility. Once the initial setup was done, it was very smooth to use thereafter.

Like

Ease of implementation and use, reliability and call quality, scalability and administrative flexibility. Once the initial setup was done, it was very smooth to use thereafter.

Dislike

Seems that a big corp could do what the smaller company we had doing already but was a big mess and took months to get things accomplished. It is always a meeting to handle things when it does not need to be a whole meeting just an email

Dislike

Seems that a big corp could do what the smaller company we had doing already but was a big mess and took months to get things accomplished. It is always a meeting to handle things when it does not need to be a whole meeting just an email

Dislike

Seems that a big corp could do what the smaller company we had doing already but was a big mess and took months to get things accomplished. It is always a meeting to handle things when it does not need to be a whole meeting just an email

User Sentiment About Zoom Phone
Reviewer Insights for: Zoom Phone
Performance of Zoom Phone Across Market Features
Deciding Factors: Zoom Phone Vs. Market Average