Zoom Phone Alternatives

4.5(391 Ratings)

Unified Communications as a Service

Considering alternatives to Zoom Phone? See what this market Zoom Phone users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Zoom Phone compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Microsoft Teams

4.5

Microsoft Teams has enabled us to integrate messaging, meetings, and a large portion of our internal calling under a single platform that sits well with the rest of the Microsoft ecosystem. Everyone was able to adapt to it fairly quickly as most of the employees were already familiar with other Microsoft products. Desktop and mobile apps help employees working remotely or across different organisations to stay connected without relying heavily on legacy phone systems. The platform works really well and has simplified internal collaboration, meetings, day to day communication internally, and with external partners and vendors.Read all insights and reviews for Microsoft Teams

Where Zoom Phone Scored Higher

Better evaluation and contracting

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2. RingEX

4.3

I currently manage, support, demo, migrate, build, update, and deploy RingEX to many centers across the US Read all insights and reviews for RingEX

Where Zoom Phone Scored Higher

Easier to integrate and deploy
Better evaluation and contracting

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3. Microsoft Skype for Business Online (Legacy)

4.3

We decided ti use Skype at the time, as it was the most used program in large companies and among our customers to contact us, we were very happy, the program served the purpose we needed very well Read all insights and reviews for Microsoft Skype for Business Online (Legacy)

Where Zoom Phone Scored Higher

Better evaluation and contracting

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4. Nextiva Unified Customer Experience Management Platform

4.6

We have had a good experience with the operation of our phone system. The software is easy to set-up, call clarity is good, we also use the remote features.Read all insights and reviews for Nextiva Unified Customer Experience Management Platform

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5. Webex Suite

By Cisco Systems

4.4

The Webex Suite has been a stable tool when it comes to managing phone-based communications across the organization. However, we do notice a variety of other features that often go unused due to their overlap and underperformance compared to other products we use.Read all insights and reviews for Webex Suite

Where Zoom Phone Scored Higher

Easier to integrate and deploy

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6. Vonage Business Communications (VBC)

By Ericsson (Vonage)

4.5

Our experience with Vonage Business Communications has been very good since its installation. It makes calling and messaging simple, and the support team is very responsive. Setup was smooth, and the system runs reliably, though the video features could be stronger Read all insights and reviews for Vonage Business Communications (VBC)

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7. Dialpad Connect

4.5

Dialpad has been a great help to my team. Our team has been very productive, communication has become clearer, and our tenants have been very happy with our customer service because of Dialpad. Read all insights and reviews for Dialpad Connect

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8. 8x8 Work

By 8x8

4.7

The service itself has been mostly stable, however the support received from 8x8 support, as well as account services, has been atrocious.Read all insights and reviews for 8x8 Work

Where Zoom Phone Scored Higher

Easier to integrate and deploy

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