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Product Information on Nextiva Unified Customer Experience Management Platform
What is Nextiva Unified Customer Experience Management Platform?
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Overall experience with Nextiva Unified Customer Experience Management Platform
“Easy Administration and Great Support Team”
“Nextiva's Struggles with Stability: A User's Experience”
About Company
Company Description
Nextiva is a company specializing in business communication solution. It offers an integrated platform where all business discussions can be conducted, which in turn, facilitates improved customer experiences. Their main business problem solved is the disjointed nature of business communications. The majority of their operations are in North America, and their financial support is received from Goldman Sachs. The company's value at the recent financial evaluation was calculated to be $2.7B.
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User Sentiment About Nextiva Unified Customer Experience Management Platform
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Performance of Nextiva Unified Customer Experience Management Platform Across Market Features
Nextiva Unified Customer Experience Management Platform Likes & Dislikes
This product is very very easy to administer, has great quality during actual use, and is very easy for our end users to learn.
The simple UI and the ease of setting up a new phone system and their responsive support team.
I like being able to use the app to answer calls even when I'm not in or at my office, this eliminates the need for an answering service. I like how easy it is to program the phones when we have employees onboard/offboard. And I enjoy that people who do not realize our number is a land line can still text us, and those messages come through in the app!
Due to our user base we require physical desk phones over soft phones. Over the years there have been a few issues specific to the desk phones. One being that they don't always like to transfer calls correctly with users getting a transfer failed error. Typically trying again is all that is needed to fix this issue but at times we've had to have the caller call back and try again.
Nextiva phone app - works better now, but still much to be desired, volume of tickets, UI not affecting backend setup like it should.
The app can be a little glitchy sometimes, like when I try to answer and a call gets dropped. We also sometimes have issues with the text response feature, but we can typically get this resolved through Customer Service. That is really it for negatives.
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Nextiva Unified Customer Experience Management Platform Reviews and Ratings
- IT Manager<50M USDMiscellaneousReview Source
Easy Administration and Great Support Team
The Nextiva team is always quick to help when something isn't working as intended or I need help changing policies. They are true to their SLA and any downtime we have experienced in the last 4 years has been clearly communicated before hand. - Real Estate Manager<50M USDReal EstateReview Source
Overall a great product we would recommend
Switching from our previous provider was easy, and the provided equipment has been working well for several years. The user interface is user-friendly, customer support is prompt and efficient, and they check in at regular intervals to make sure things are working as expected. - VP, Marketing<50M USDConstructionReview Source
Onboarding Experience With Nextiva Significantly Eased Transition for Small Business
We're a small business and our previous phone provided had little service associated - as in - you could email a generic address and they would respond quickly, but you could never speak to someone. Additionally, there was never an onboarding with the previous provider. Nextiva's onboarding was extremely helpful! Just for the basic things like how to transfer a call. - IT Manager<50M USDRetailReview Source
Vast Compatibility. Effective Geo-Routing. Top-notch Support.
Nextiva consistently works! We have users that take advantage of the mobile app on iOS and Android, as well as the Desktop app for Windows. We even have a significant portion of the company using the Android app on their ChromeOS devices. The fair cost and customizability is a great value. - Manager<50M USDServices (non-Government)Review Source
Easy Setup Enables Effective Call Management Without Previous Service Limitations
The overall experience has been great. It was relatively easy to set up with support and meets our needs thus far with no issue.