Overview
Product Information on Nextiva Unified Customer Experience Management Platform
Updated 19th August 2024
What is Nextiva Unified Customer Experience Management Platform?
Nextiva Unified Customer Experience Management Platform Pricing
Nextiva Unified Customer Experience Management Platform Product Images
Overall experience with Nextiva Unified Customer Experience Management Platform
Marketing Manager
<50M USD, ConstructionFAVORABLE
“Phone System Offers Simple Setup and Useful Remote Features But Slow Replacement”
We have had a good experience with the operation of our phone system. The software is easy to set-up, call clarity is good, we also use the remote features.
Quality Analyst
50M - 250M USD, Services (non-Government)CRITICAL
“Nextiva's Struggles with Stability: A User's Experience”
They have provided service to our company for about 4 years and we went from a PBX to them as our first experience with a fully cloud based PBX product. We loved the UI and how it flows nicely, BUT we wished it worked better and that we would not have to call in when the changes we made in the UI were not effective or worked as anticipated because of a disconnect between the UI and the backend of Nextiva. Know that this is NOT going to act like an on-site PBX and you should anticipate higher volumes of help calls when you go to a system like this, which we had to learn the hard way. Being from a non-profit and having a smaller than normal staff pool, the system definitely makes it harder to support, for all involved, when you have a workforce not used to technology. We also had a disappointing experience with the Nextiva phone app, which I, still to this day, have it forwarding to my regular cell phone number to prevent me from missing (due to not ringing) or having regular dropped calls through the app - it has been over a year since I made this change. The app is also not reliable enough to support one of our lines of business that involves first responders - it would consistently drop calls or not ring when people needed our help. We ended up switching providers for this department because Nextiva was unable to meet our needs for this team. The last, but not the least thing I would like to mention is that their support people are responsive and relatively quick to respond when a ticket is entered, but when Nextiva releases updates that regularly break things that were working or don't address things that have been broken for some time, it makes it very hard to appreciate their support if you just get ticket-fatigue from the volume of tickets you have to put in.
About Company
Company Description
Nextiva is a company specializing in business communication solution. It offers an integrated platform where all business discussions can be conducted, which in turn, facilitates improved customer experiences. Their main business problem solved is the disjointed nature of business communications. The majority of their operations are in North America, and their financial support is received from Goldman Sachs. The company's value at the recent financial evaluation was calculated to be $2.7B.
Company Details
Company type
Private
Year Founded
2008
Head office location
Scottsdale, United States
Number of employees
1001 - 5000
Website
Do You Manage Peer Insights at Nextiva?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Nextiva Unified Customer Experience Management Platform
Deciding Factors: Nextiva Unified Customer Experience Management Platform Vs. Market Average
Performance of Nextiva Unified Customer Experience Management Platform Across Market Features
Nextiva Unified Customer Experience Management Platform Likes & Dislikes
Ability to transfer phone system to cell phones or other land lines. Ability to receive voicemails as email. Programming is easy and customer support is timely.
The simple UI and the ease of setting up a new phone system and their responsive support team.
Call capture feature, call message tree and distribution
When changes need to be made to the system, we're not always able to do that without calling in for help. Customer service was a little slow in getting a new phone replacement for us but it was taken care of.
Nextiva phone app - works better now, but still much to be desired, volume of tickets, UI not affecting backend setup like it should.
Support staff needed to make changes.
Top Nextiva Unified Customer Experience Management Platform Alternatives
Peer Discussions
Nextiva Unified Customer Experience Management Platform Reviews and Ratings
Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
- Marketing Manager<50M USDConstructionReview Source
Phone System Offers Simple Setup and Useful Remote Features But Slow Replacement
We have had a good experience with the operation of our phone system. The software is easy to set-up, call clarity is good, we also use the remote features. - Chief Operating Officer<50M USDConstructionReview Source
Call Clarity and Flexible Access Noted, Support Staff Dependence Highlighted
Excellent customer service, call clarity and reliability, flexibility allows us to work anywhere. - Luxury Home Management<50M USDConstructionReview Source
Device Offers Clear Calls and Simple Forwarding With Voicemail Routing Issue
This device is user friendly. Calls are crystal clear, no complaints at this time. - SENIOR ACCOUNT MANAGER50M-1B USDTelecommunicationReview Source
Nextiva's Role in Streamlining Customer Interactions and Services
My overall experience with Nextiva has been very positive as it helps me to manage my customer interactions especially calls and improves customer retention. I rely on its calling features, call routing, real time analytics to handle customer interactions smoothly. It allows me to provide quick solutions, offer better deals and ensure to provide a great customer experience. - MANAGER, CUSTOMER SERVICE AND SUPPORT50M-1B USDBankingReview Source
Nextiva's Impact on Company Operations: A Comprehensive Look
Nextiva has been decent for our company. The support isn't the best.
...
Showing Result 1-5 of 746