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  1. Home
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  3. Nextiva Unified Customer Experience Management Platform
Logo of Nextiva Unified Customer Experience Management Platform

Nextiva Unified Customer Experience Management Platform

byNextiva
in
4.6
Market Presence: Unified Communications as a Service, Contact Center as a Service

Overview

Product Information on Nextiva Unified Customer Experience Management Platform

Updated 19th August 2024

What is Nextiva Unified Customer Experience Management Platform?

Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers.

Nextiva Unified Customer Experience Management Platform Pricing

Essential - $129 Professional - $159 Premium - $199

Nextiva Unified Customer Experience Management Platform Product Images

Nextiva Product Screenshot
Nextiva Product Screenshot

Overall experience with Nextiva Unified Customer Experience Management Platform

IT Manager
<50M USD, Miscellaneous
FAVORABLE

“Easy Administration and Great Support Team”

4.0
Mar 6, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Quality Analyst
50M - 250M USD, Services (non-Government)
CRITICAL

“Nextiva's Struggles with Stability: A User's Experience”

3.0
Jul 23, 2024
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 5th June 2024

Nextiva is a company specializing in business communication solution. It offers an integrated platform where all business discussions can be conducted, which in turn, facilitates improved customer experiences. Their main business problem solved is the disjointed nature of business communications. The majority of their operations are in North America, and their financial support is received from Goldman Sachs. The company's value at the recent financial evaluation was calculated to be $2.7B.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2008
Head office location
Scottsdale, United States
Number of employees
1001 - 5000
Website
https://www.nextiva.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Nextiva Unified Customer Experience Management Platform Reviews and Ratings

4.6

(781 Ratings)

Rating Distribution

5 Star
67%
4 Star
26%
3 Star
7%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?
  • IT Manager
    <50M USD
    Miscellaneous
    Review Source

    Easy Administration and Great Support Team

    4.0
    Mar 6, 2026
    The Nextiva team is always quick to help when something isn't working as intended or I need help changing policies. They are true to their SLA and any downtime we have experienced in the last 4 years has been clearly communicated before hand.
  • IT Manager
    <50M USD
    Miscellaneous
    Review Source

    Easy Administration and Great Support Team

    4.0
    Mar 6, 2026
    The Nextiva team is always quick to help when something isn't working as intended or I need help changing policies. They are true to their SLA and any downtime we have experienced in the last 4 years has been clearly communicated before hand.
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Recommended Gartner Insights

  • Critical Capabilities for Unified Communications as a Service
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User Sentiment About Nextiva Unified Customer Experience Management Platform
Reviewer Insights for: Nextiva Unified Customer Experience Management Platform
Deciding Factors: Nextiva Unified Customer Experience Management Platform Vs. Market Average
Performance of Nextiva Unified Customer Experience Management Platform Across Market Features

Nextiva Unified Customer Experience Management Platform Likes & Dislikes

Like

This product is very very easy to administer, has great quality during actual use, and is very easy for our end users to learn.

Like

This product is very very easy to administer, has great quality during actual use, and is very easy for our end users to learn.

Like

This product is very very easy to administer, has great quality during actual use, and is very easy for our end users to learn.

Dislike

Nextiva phone app - works better now, but still much to be desired, volume of tickets, UI not affecting backend setup like it should.

Dislike

Nextiva phone app - works better now, but still much to be desired, volume of tickets, UI not affecting backend setup like it should.

Dislike

Nextiva phone app - works better now, but still much to be desired, volume of tickets, UI not affecting backend setup like it should.