Nextiva Unified Customer Experience Management Platform Alternatives

4.6(676 Ratings)

Considering alternatives to Nextiva Unified Customer Experience Management Platform? See what this market Nextiva Unified Customer Experience Management Platform users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Nextiva Unified Customer Experience Management Platform compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Microsoft Teams

4.5

I have found Microsoft Teams to be an innovative solution that has transformed how we communicate and collaborate across production, quality control, procurement and supply chain functions. Our workforce is dynamic and modern, with teams operating onsite in the factory and remotely across different locations. Ms Teams provides us with a centralized communication and information sharing hub that makes it easy for everyone to work together in realtime. Through video meetings, instant messaging and team channels we are able to coordinate production schedules, discuss quality issues and align with vendors and suppliers without delays. The ability to share documents, SOPs, batch records and compliance files within one platform has improved accountability and transparency across departments. It has also reduced back and forth emails and ensured that critical production information is available to authorized stakeholders at any time. Even when working remotely, our productivity remains high since we are able to host production review meetings, supplier negotiations and cross functional planning sessions seamlessly which help accelerate decision making and help us run our manufacturing workflows without any communication gaps. Read all insights and reviews for Microsoft Teams

Where Nextiva Unified Customer Experience Management Platform Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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2. RingEX

4.3

RingCentral is quite a change from our old system. We had a great transition team that helped us with many technical hurdles along the way and helped map over 600 users from our old system to the new one. There were some less than ideal outcomes during the build and transition period where some things unintentionally slipped through the cracks, but the positives have outweighed the negatives so far. My technical support contact at RC has been extremely helpful over the past several months as I try to refine the system now that it's fully implemented. Most things have worked great and even with a few rough patches we've managed to get things just right for the company. Read all insights and reviews for RingEX

Where Nextiva Unified Customer Experience Management Platform Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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3. Microsoft Skype for Business Online (Legacy)

4.3

We decided ti use Skype at the time, as it was the most used program in large companies and among our customers to contact us, we were very happy, the program served the purpose we needed very well Read all insights and reviews for Microsoft Skype for Business Online (Legacy)

Where Nextiva Unified Customer Experience Management Platform Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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4. Webex Suite

By Cisco Systems

4.4

The Webex Suite has been a stable tool when it comes to managing phone-based communications across the organization. However, we do notice a variety of other features that often go unused due to their overlap and underperformance compared to other products we use.Read all insights and reviews for Webex Suite

Where Nextiva Unified Customer Experience Management Platform Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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5. Zoom Phone

4.5

Zoom Phone has a capabilities to have different kind of phone numbers that you can use to other countries for calling customers. This help my team to contact different regions with default phone number to use. This also keep me track to check my productivity calling all prospects. I hope it could identify the country number so I won't be searching for the country code using different browser Read all insights and reviews for Zoom Phone

Where Nextiva Unified Customer Experience Management Platform Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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6. Vonage Business Communications (VBC)

By Ericsson (Vonage)

4.5

Vonage Business Communications is easy to use, reliable and keeps teams connected seamlessly. Overall my experience is very good. We have been using Vonage for 6 years. They provide very good service.Read all insights and reviews for Vonage Business Communications (VBC)

Where Nextiva Unified Customer Experience Management Platform Scored Higher

Better at service and support
Easier to integrate and deploy

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7. Dialpad Connect

4.5

Dialpad has been a great help to my team. Our team has been very productive, communication has become clearer, and our tenants have been very happy with our customer service because of Dialpad. Read all insights and reviews for Dialpad Connect

Where Nextiva Unified Customer Experience Management Platform Scored Higher

Better at service and support
Better evaluation and contracting

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8. 8x8 Work

By 8x8

4.7

The service itself has been mostly stable, however the support received from 8x8 support, as well as account services, has been atrocious.Read all insights and reviews for 8x8 Work

Where Nextiva Unified Customer Experience Management Platform Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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