Nextiva Unified Customer Experience Management Platform Alternatives

4.6(668 Ratings)

Considering alternatives to Nextiva Unified Customer Experience Management Platform? See what this market Nextiva Unified Customer Experience Management Platform users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Nextiva Unified Customer Experience Management Platform compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Microsoft Teams

4.5

Microsoft Teams has become one of the most essential and widely used tools across our entire business. It is the only way we collaborate, communicate, and manage our day-to-day work. The integrations and built in capabilities have made our lives so much smoother, especially with Copilot. I make use of the Copilot meeting summaries almost daily to refresh my memory or catch up on meetings that were missed due to illness or holidays. We've recently started using the meeting Facilitator to run our meetings to ensure we're on track and notes are being kept to a high standard. Read all insights and reviews for Microsoft Teams

Where Nextiva Unified Customer Experience Management Platform Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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2. RingEX

4.3

The product itself is mostly consistent and has a lot of solid tools. The support has been the star of the show in my opinion.Read all insights and reviews for RingEX

Where Nextiva Unified Customer Experience Management Platform Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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3. Microsoft Skype for Business Online (Legacy)

4.3

We decided ti use Skype at the time, as it was the most used program in large companies and among our customers to contact us, we were very happy, the program served the purpose we needed very well Read all insights and reviews for Microsoft Skype for Business Online (Legacy)

Where Nextiva Unified Customer Experience Management Platform Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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4. Webex Suite

By Cisco Systems

4.4

The Webex Suite has been a stable tool when it comes to managing phone-based communications across the organization. However, we do notice a variety of other features that often go unused due to their overlap and underperformance compared to other products we use.Read all insights and reviews for Webex Suite

Where Nextiva Unified Customer Experience Management Platform Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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5. Vonage Business Communications (VBC)

By Ericsson (Vonage)

4.5

Our experience with Vonage Business Communications has been very good since its installation. It makes calling and messaging simple, and the support team is very responsive. Setup was smooth, and the system runs reliably, though the video features could be stronger Read all insights and reviews for Vonage Business Communications (VBC)

Where Nextiva Unified Customer Experience Management Platform Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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6. Dialpad Connect

4.5

Dialpad works great - apps for PC, Mac, iPhone, Android. Compatible with many standard desk phones and easy to configure. Great voice mail and team features for business, active hours etc.Read all insights and reviews for Dialpad Connect

Where Nextiva Unified Customer Experience Management Platform Scored Higher

Better at service and support
Better evaluation and contracting

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7. 8x8 Work

By 8x8

4.7

As an administrator, 8x8 offers a lot of options in terms of licensing which lends itself to a great amount of solutions. Be it hard or soft phone VoIP, physical or e-faxing, SMS, you can really achieve a lot with this resource at a reasonable price point. We've had the service for over three years and there has never been an outage that impacts us and the services work well without any fuss. Read all insights and reviews for 8x8 Work

Where Nextiva Unified Customer Experience Management Platform Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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8. Microsoft 365

4.5

It's a very good communication tool for everyday use. It is better than the previous tool. The voice and video call quality are good. Easy to use.Read all insights and reviews for Microsoft 365

Where Nextiva Unified Customer Experience Management Platform Scored Higher

Better at service and support
Better evaluation and contracting

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