Nextiva Unified Customer Experience Management Platform

We have had a good experience with the operation of our phone system. The software is easy to set-up, call clarity is good, we also use the remote features.

We've been with them for about 4 years. The actual phone service is fine for the most part. The mobile apps can be a little wonky but are pretty good. Tech support can be hit or miss but is generally pretty good. However, the customer service is the absolute worst, which is why I am giving them 2 stars. It honestly eclipses all the good points above. Our rep can takes weeks to respond. They've consistently overbilled us for extensions we asked to shut down a year ago. Our rep says he's "talking to his manager" but never gets back to us and just runs interference. They require constant pressure to get anything changed. They also have some unsettling business practices. At the end of your 3 year contract if you don't proactively switch to an annual contract, like almost all reputable companies do automatically, you will go right into another 3 year contract with whatever equipment and lines you originally signed up for. They definitely do not have your back and take a more predatory approach to their clients. At least that's how it's been for us.