Name: Dialpad Connect
Rating: 4.5 (378 reviews)

Overview

Product Information on Dialpad Connect

Updated 13th October 2025

What is Dialpad Connect?

Dialpad Connect is a cloud-based communication software that provides voice calling, messaging, and video conferencing functionalities within a unified interface. The software includes features such as call routing, voicemail transcription, intelligent call analytics, and integrations with productivity tools. Dialpad Connect is designed to facilitate flexible communication for teams operating in different locations by supporting desktop and mobile devices. It offers real-time speech recognition and transcription capabilities, which can help streamline note-taking and follow-up actions. The software addresses business communication challenges by enabling seamless collaboration and centralizing communication management for distributed teams.

Overall experience with Dialpad Connect

IT Associate

Gov't/PS/ED <5,000 Employees, Education

FAVORABLE

“Great VoIP solution with excellent customer support.”

4.0

Apr 21, 2026

Overall, I find Dialpad to be a great product/service. The call quality is great, the video conferencing is one of the sharpest I've seen and used.

Systems Engineer

<50M USD, IT Services

CRITICAL

“Needs more build up”

3.0

Apr 4, 2025

Overall it's a good call and the transcriptions are good. Call routing and departmentalization needs serious work and improvements to make it an outstanding product

About Company

Company Description

Dialpad is a customer intelligence platform leveraging artificial intelligence. Its major focus is centered around transforming the way individuals collaborate and work together. The platform encompasses an advanced AI contact center, AI sales, AI voice, AI meetings, and AI messaging. The primary problem that Dialpad seeks to solve is ameliorating productivity, collaboration, and customer satisfaction via real-time AI insights.

Company Details

Company type

Private

Year Founded

2011

Head office location

San Ramon, United States

Number of employees

1001 - 5000

Website

https://www.dialpad.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Dialpad Connect

Reviewer Insights for: Dialpad Connect

Deciding Factors: Dialpad Connect Vs. Market Average

Performance of Dialpad Connect Across Market Features

Dialpad Connect Likes & Dislikes

The call quality is really good and the uptime is excellent. I'm super impressed with the quality of the video calling, the picture is much clearer than others I've used. The customer support is also very responsive. They do have the option to chat with them over a popular E2E encrypted messaging service, and I don't think I've ever waited longer than a few minutes to connect with someone there.

Transcription.

I like the transcription and AI summary the most because it helps us to receive accurate information and have the action points needed.

I do find the UI to be clean, but sometimes finding the setting your looking for requires going several layers deep. Additionally, I also find the license tiers to be a bit confusing as well.

The call center routing is heavily limited compared to other products or requires weird configuration

Some of the features are a little bit complex, especially for older team members who aren't that tech-savvy, but the help center and all of the resources have been constructive!

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Dialpad Connect Reviews and Ratings

Recommended Gartner Insights

Gov't/PS/Ed

Education

Review Source

Great VoIP solution with excellent customer support.

Associate

<50M USD

Services (non-Government)

Improved Productivity and Clearer Communication With Dialpad Among Team Members

5.0

Feb 4, 2026

Dialpad has been a great help to my team. Our team has been very productive, communication has become clearer, and our tenants have been very happy with our customer service because of Dialpad.

Business Development Associate

50M-1B USD

Transportation

AI Noise Isolation and Auto Volume Features Degrade Overall Call Quality Experience

Mar 24, 2026

Great UX, good/great support staff (they can be a little needy to get a response right away for non-time sensitive issues), good call quality, good local area code phone numbers. The Auto Volume and AI Noise Isolation features are ATROCIOUS. I had to coach everyone on my team on how to turn them off.

Engineer

IT Services

Cloud-first telephone and text, works great, a perfect solution for hybrid workers

Jan 22, 2026

Dialpad works great - apps for PC, Mac, iPhone, Android. Compatible with many standard desk phones and easy to configure. Great voice mail and team features for business, active hours etc.

Associate, Real Estate

Real Estate

Ease of Use and AI Features Highlight Dialpad’s App Limitations

Jan 20, 2026

Dialpad really is a user friendly dialer app, not only that, it uses AI for transcription, it also utilizes AI to resolve an issue.