Overview
Product Information on Dialpad Connect
Updated 13th October 2025
What is Dialpad Connect?
Dialpad Connect Pricing
Overall experience with Dialpad Connect
IT Associate
Gov't/PS/ED <5,000 Employees, EducationFAVORABLE
“Great VoIP solution with excellent customer support.”
Overall, I find Dialpad to be a great product/service. The call quality is great, the video conferencing is one of the sharpest I've seen and used.
Systems Engineer
<50M USD, IT ServicesCRITICAL
“Needs more build up”
Overall it's a good call and the transcriptions are good. Call routing and departmentalization needs serious work and improvements to make it an outstanding product
About Company
Company Description
Dialpad is a customer intelligence platform leveraging artificial intelligence. Its major focus is centered around transforming the way individuals collaborate and work together. The platform encompasses an advanced AI contact center, AI sales, AI voice, AI meetings, and AI messaging. The primary problem that Dialpad seeks to solve is ameliorating productivity, collaboration, and customer satisfaction via real-time AI insights.
Company Details
Company type
Private
Year Founded
2011
Head office location
San Ramon, United States
Number of employees
1001 - 5000
Website
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Dialpad Connect Reviews and Ratings
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- IT AssociateGov't/PS/EdEducationReview Source
Great VoIP solution with excellent customer support.
Overall, I find Dialpad to be a great product/service. The call quality is great, the video conferencing is one of the sharpest I've seen and used. - Associate<50M USDServices (non-Government)Review Source
Improved Productivity and Clearer Communication With Dialpad Among Team Members
Dialpad has been a great help to my team. Our team has been very productive, communication has become clearer, and our tenants have been very happy with our customer service because of Dialpad. - Business Development Associate50M-1B USDTransportationReview Source
AI Noise Isolation and Auto Volume Features Degrade Overall Call Quality Experience
Great UX, good/great support staff (they can be a little needy to get a response right away for non-time sensitive issues), good call quality, good local area code phone numbers. The Auto Volume and AI Noise Isolation features are ATROCIOUS. I had to coach everyone on my team on how to turn them off. - Engineer<50M USDIT ServicesReview Source
Cloud-first telephone and text, works great, a perfect solution for hybrid workers
Dialpad works great - apps for PC, Mac, iPhone, Android. Compatible with many standard desk phones and easy to configure. Great voice mail and team features for business, active hours etc. - Associate, Real Estate<50M USDReal EstateReview Source
Ease of Use and AI Features Highlight Dialpad’s App Limitations
Dialpad really is a user friendly dialer app, not only that, it uses AI for transcription, it also utilizes AI to resolve an issue.
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