Overview
Product Information on Dialpad Connect
What is Dialpad Connect?
Dialpad Connect Pricing
Overall experience with Dialpad Connect
“Cloud-first telephone and text, works great, a perfect solution for hybrid workers”
“Needs more build up”
About Company
Company Description
Dialpad is a customer intelligence platform leveraging artificial intelligence. Its major focus is centered around transforming the way individuals collaborate and work together. The platform encompasses an advanced AI contact center, AI sales, AI voice, AI meetings, and AI messaging. The primary problem that Dialpad seeks to solve is ameliorating productivity, collaboration, and customer satisfaction via real-time AI insights.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Dialpad Connect
Reviewer Insights for: Dialpad Connect
Deciding Factors: Dialpad Connect Vs. Market Average
Performance of Dialpad Connect Across Market Features
Dialpad Connect Likes & Dislikes
Easy to use, cloud-based, AI transcriptions, versatility
Transcription.
Being user friendly, has AI integration, and it also lets you download a voice or call recording.
Device purchases are made from a third party through a link. Yet they are preconfigured if ordered through Dialpad. Sometimes it is hard to get quick pricing for phones and accessories. It's not always clear exactly which tier you need for certain features, but the sales team can assist if you want a custom quote and know what you need.
The call center routing is heavily limited compared to other products or requires weird configuration
Dialpad doesn't have an option to fast forward or rewind a voicemail in its interface, you have to download it first before being able to do it.
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Peer Discussions
Dialpad Connect Reviews and Ratings
- Engineer<50M USDIT ServicesReview Source
Cloud-first telephone and text, works great, a perfect solution for hybrid workers
Dialpad works great - apps for PC, Mac, iPhone, Android. Compatible with many standard desk phones and easy to configure. Great voice mail and team features for business, active hours etc. - Associate, Real Estate<50M USDReal EstateReview Source
Ease of Use and AI Features Highlight Dialpad’s App Limitations
Dialpad really is a user friendly dialer app, not only that, it uses AI for transcription, it also utilizes AI to resolve an issue. - OPERATEUR50M-1B USDTransportationReview Source
Unified Communication Platform Offers AI Transcription and Advanced Collaboration Tools
Dialpad Connect is a unified communication product. We use the product in our organization for audio and video conferencing. The software provides us with modern collaboration features such as screen sharing and virtual whiteboards. Integration of the software with other systems is easy and customer support services are personalised. The software is very customisable and provides very high quality audio and video. Use the product has enabled us to generate instant transcripts during meetings and ensure real-time synchronisation. - Engineer<50M USDConstructionReview Source
AI Transcripts Simplify Call Summaries But Text Forwarding Is Not Supported
We have been using Dialpad for a few years now and in general, we are very satisfied with the service. - Chief Information Officer<50M USDBankingReview Source
Quality Features and Support Offset Higher Pricing Compared To Legacy Systems
Overall these guys have been great since we started, super reliable service and great customer support. Only a few system wide outages in the 4 years we've used them.