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  3. Zoom Rooms
Logo of Zoom Rooms

Zoom Rooms

byZoom
in Meeting Solutions
4.5
2025

Overview

Product Information on Zoom Rooms

Updated 13th October 2025

What is Zoom Rooms?

Zoom Rooms is a software-based video conferencing solution designed for meeting rooms and collaboration spaces. The software enables users to schedule, join, and manage meetings with integrated audio and video tools. It supports wireless content sharing and interactive whiteboarding, allowing participants to collaborate from various devices including laptops, tablets, and smartphones. Zoom Rooms software facilitates the connection of hardware such as cameras, microphones, and speaker systems to optimize meeting experiences. It addresses the business need for efficient remote and hybrid meetings, providing tools for monitoring room usage, managing scheduling displays, and integrating with calendar systems. The software also offers remote management capabilities and supports interoperability with third-party systems to streamline conference room operations.

Zoom Rooms Pricing

Zoom Rooms software uses a subscription-based pricing model, with charges applied per room per month or per year. The pricing structure generally varies based on the number of licensed rooms and offers different tiers based on features required, such as video conferencing, scheduling displays, and hardware integrations. Enterprise-level and custom plans may be available for larger organizations requiring additional functionality and support.

Overall experience with Zoom Rooms

PROGRAM MANAGER
250M - 500M USD, Transportation
FAVORABLE

“Intuitive Usage Defines Zoom's Innovative Product Line”

5.0
Mar 26, 2025
This is a great add on to the Zoom product line. Use of the tool is intuitive and functional.
Senior Manager
3B - 10B USD, Healthcare and Biotech
CRITICAL

“Zoom Rooms are not enterprise class or professional grade video.”

3.0
May 31, 2023
While Zoom Rooms do work well with Zoom based meeting, they tend to under perform for other meeting platforms. Many of the system also lack high quality video, audio and general performance. This is only compounded by the fact that 3rd parties make the hardware while Zoom itself creates the overlay app. Many times this will cause finger pointing between Zoom and the 3rd party manufacturer.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Meeting Solutions

About Company

Company Description

Updated 26th February 2025

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2011
Head office location
San Jose, United States
Number of employees
5001 - 10000
Website
https://www.zoom.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Zoom Rooms
Deciding Factors: Zoom Rooms Vs. Market Average
Performance of Zoom Rooms Across Market Features

Zoom Rooms Likes & Dislikes

Like

Ease of use, easy to explain to customers, intuitive.

Like

Offers many of the Zoom PC options on the room device.

Like

We can fix the appointments based on patient availability and busy schedules. I can easily screen share my dietary plans and nutrition information, effectively its screen sharing features are robust. It easily simplifies remote consultations, bridging the gap between me and my patients. I have effective collaboration with chefs, I can easily inform them the food recipe and meal plan for each and every patient.

Dislike

none

Dislike

The Zoom Room systems have been extremely unstable for us. They either require frequent reboots or will crash mid-call when making basic system changes. When compared to competitor solutions, the Zoom Room devices are lacking both in quality and features. Advanced settings, adjustments and remote support are greatly missing from the Zoom Room line of equipment. Too much finger pointing. If something is not working right we have had Zoom tell us to reach out to the 3rd party manufacturer. When reaching out to said manufacturer, they respond that the feature works as designed, except for when Zoom overrides the native feature. They then have us go back to Zoom to change the behavior.

Dislike

On peak days like Monday and Saturday the OPD will be busy, so during that time the app lags and hangs, it will be really frustrating at the time. I feel it has limited customization options for meetings, some are like restrictive. mobile version doesn't have all the same features as the desktop app, only basic features are available in it.

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Peer Discussions

Zoom Rooms Reviews and Ratings

4.5

(1319 Ratings)

Rating Distribution

5 Star
66%
4 Star
31%
3 Star
3%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.7

Service & Support

4.6

Product Capabilities

4.7

Filter Reviews
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Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • PROGRAM MANAGER
    50M-1B USD
    Transportation
    Review Source

    Intuitive Usage Defines Zoom's Innovative Product Line

    5.0
    Mar 26, 2025
    This is a great add on to the Zoom product line. Use of the tool is intuitive and functional.
  • EXECUTIVE NUTRITIONIST
    50M-1B USD
    Healthcare and Biotech
    Review Source

    "A Nutritionist's Perspective: The Ups and Downs of Using Zoom Rooms for Consultations"

    4.0
    Feb 21, 2025
    Overall experience with Zoom Rooms is excellent and good. The platform is reliable with less technical issues, which ensures smooth consultations. It has positively transformed my approach to patient consultations, enhancing both satisfaction and engagement.
  • SENIOR REGIONAL MGR
    10B+ USD
    Hardware
    Review Source

    Transforming Digital Meetings: Examining Zoom Rooms

    4.0
    Feb 9, 2025
    Zoom Rooms is a unique enterprise class online meeting space product that allows teams across the globe to connect effortlessly with each other with clear sound and lag-free video connectivity.
  • Senior Solution Engineer
    50M-1B USD
    Software
    Review Source

    Zoom Rooms Revolutionizing Meeting Conduct and Efficiency

    5.0
    Feb 12, 2025
    Zoom Rooms has changed the way we conduct meetings and video conferencing in our organisation. It's seamless, efficient and highly interactive. It provides a professional grade experience with high quality video and audio calling along with screen sharing capabilities. Ease of sharing meeting invites with integrated calendars like Google, Outlook etc provides efficient setup and reduces the time involved in switching between these applications.
  • Engineer
    <50M USD
    IT Services
    Review Source

    Effortless Collaboration with Zoom Rooms: Seizing the Digital Workplace

    5.0
    Feb 11, 2025
    The app is easy to set up and easy enough to use. It works very well for conference rooms of all sizes, be it small, medium or large. Zoom Rooms are designed to help teams collaborate, whether they are in the same location or connecting remotely. It is designed to make video and web conferences seamless and efficient. As with any cloud-based service, it requires an internet connection to work.
...
Showing Result 1-5 of 1301

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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