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  1. Home
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  3. Zoom Workplace
Logo of Zoom Workplace

Zoom Workplace

byZoom
in
4.5
2025
Market Presence: Unified Communications as a Service, Workplace Experience Applications

Overview

Product Information on Zoom Workplace

Updated 13th October 2025

What is Zoom Workplace?

Zoom Workplace is a software designed to facilitate collaboration and communication among distributed teams within organizations. It integrates video conferencing, team chat, mail, calendar, and scheduling tools to support workflows and streamline daily operations. The software enables users to conduct virtual meetings, send messages, manage schedules, and share files within the same platform. Zoom Workplace aims to improve productivity by centralizing access to essential workplace tools and reducing reliance on multiple separate applications. It offers features such as meeting recording, breakout rooms, whiteboarding, and calendar integration to support various business needs, including remote work, project coordination, and internal communication.

Zoom Workplace Pricing

Zoom Workplace software offers subscription-based pricing models that vary by features and number of users. Plans typically include monthly or annual payment options, with tiers based on meeting duration limits, participant capacity, and access to advanced collaboration tools. Enterprise and business plans provide additional features such as expanded administrative controls and reporting functionalities.

Overall experience with Zoom Workplace

Business Development Associate
<50M USD, Software
FAVORABLE

“Centralized Work Tools Increase Efficiency Despite Overwhelming AI and Notification Issues”

4.0
Mar 6, 2026
Zoom Workplace helps me be more efficient in my role by pulling in multiple tools into one place and reduces the amount of time I spend completing a task.
There are no reviews in this category.
CRITICAL

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Unified Communications as a Service

About Company

Company Description

Updated 21st January 2025

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2011
Head office location
San Jose, United States
Number of employees
5001 - 10000
Website
https://www.zoom.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Zoom Workplace

Zoom Workplace Likes & Dislikes

Like

The strengths are its real-time collaboration capabilities, the AI productivity tools (which they've significantly advanced), and the all-in-one platform.

Like

Zoom Workplace makes it so easy and smooth for better communication and meetings, the overall quality of audio and video is pretty stable.

Like

The interface is pretty simple and easy to use which I like. It works well on my mobile and on my desktop which is impressive and the process of joining a meeting is easy.

Dislike

Some of the AI functionality can feel a bit overwhelming and the UI can be distracting. Because the AI features are still evolving, the accuracy can be off, which requires an additional step to verify. The notifications can also be overwhelming and confusing to disable.

Dislike

It requires extra setups if I am managing the large meetings and its notifications can distract me which I don't like much.

Dislike

During the busy hours it sends a lot of notifications which can cause destruction and sometimes due to updates things get changed which requires time to get used to it.

Top Zoom Workplace Alternatives

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4.3
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Peer Discussions

Zoom Workplace Reviews and Ratings

Showing data for 6 ratings and reviews for Workplace Experience Applications market. View all 161 ratings and reviews across markets for a complete picture.

4.5

(6 Ratings)

Rating Distribution

5 Star
50%
4 Star
50%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.2

Service & Support

4.3

Product Capabilities

4.3

Filter Reviews
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  • Business Development Associate
    <50M USD
    Software
    Review Source

    Centralized Work Tools Increase Efficiency Despite Overwhelming AI and Notification Issues

    4.0
    Mar 6, 2026
    Zoom Workplace helps me be more efficient in my role by pulling in multiple tools into one place and reduces the amount of time I spend completing a task.
  • Employee Engagement Coordinator
    50M-1B USD
    IT Services
    Review Source

    Well-Organized Interface and Stable Audio Make Meetings Manageable on Mobile Devices

    4.0
    Mar 2, 2026
    My overall experience with Zoom Workplace is pretty decent as the interface is well organised and neat and clean. It works well on my mobile so I can join meetings even when I am on the go.
  • Vice President For Communications And Ma
    Gov't/PS/Ed
    Education
    Review Source

    Interface Simplicity Appreciated While Notification Overload Poses Usability Challenges

    4.0
    Mar 7, 2026
    Zoom Workplace offers a stable and reliable quality of audio and video. It includes multiple features of communication such as team collaboration, chat and meeting all this in one tool.
  • Service Desk It
    50M-1B USD
    IT Services
    Review Source

    Zoom Workplace Is a Comprehensive, Secure and Friendly Tool that Boosts Collaboration in Our Company

    5.0
    Apr 1, 2026
    My overall experience with Zoom Workplace is fantastic because this is a friendly digital workplace that improves collaboration and teamwork. It is a productive and easy to customize workplace experience platform that enables us to handle projects from one centralized place.
  • Senior Accountant
    50M-1B USD
    IT Services
    Review Source

    Remote Meetings Enabled on Zoom Workplace, Internet Stability Remains Essential

    5.0
    Dec 31, 2025
    Zoom Workplace is a reliable all-in-one collaboration platform that helps you handle online meetings, team chats, document collaboration, file sharing, calendar and many other productivity tools. Video and Audio are of high quality.
Showing Result 1-5 of 7

Recommended Gartner Insights

  • Market Guide for Workplace Experience Applications

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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