Name: Zoom Workplace
Rating: 4.5 (176 reviews)

Overview

Product Information on Zoom Workplace

Updated 5th May 2026

What is Zoom Workplace?

Zoom Workplace is a software designed to facilitate collaboration and communication among distributed teams within organizations. It integrates video conferencing, team chat, mail, calendar, and scheduling tools to support workflows and streamline daily operations. The software enables users to conduct virtual meetings, send messages, manage schedules, and share files within the same platform. Zoom Workplace aims to improve productivity by centralizing access to essential workplace tools and reducing reliance on multiple separate applications. It offers features such as meeting recording, breakout rooms, whiteboarding, and calendar integration to support various business needs, including remote work, project coordination, and internal communication.

Overall experience with Zoom Workplace

It Services Associate

10B - 30B USD, IT Services

FAVORABLE

“Collaboration Features Enable Effective Business Meetings and Presentations on Zoom”

5.0

Apr 2, 2026

Zoom is very helpful in day to day life to collaborate and interact with my colleagues on business requirements. We schedule virtual as well as physical meetings on zoom to plan on business tasks. Overall it has all the features that a professional environment needs for team members to collaborate with each other.

There are no reviews in this category.

CRITICAL

About Company

Company Description

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.

Company Details

Company type

Public

Year Founded

2011

Head office location

San Jose, United States

Number of employees

5001 - 10000

Website

https://www.zoom.com

Do You Manage Peer Insights at Zoom?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Zoom Workplace

Zoom Workplace Likes & Dislikes

Zoom as a collaborating tool is very effective as we use it in our daily lives to schedule meetings with our team members to discuss business plans and project related queries. During meetings we can share our screen to present the presentations to the client. It also supports marking on the shared screen by other attendees, which is helpful in pointing things out during a call. It also allows you to give control of your screen during a meeting, making other co-hosts in case the actual host is having any internet issues etc. which is really helpful in avoiding last minute issues during high value interactions with higher leadership as well as the client.

Clips is an excellent and quick video tool that can be manipulated by any lay person. It has been helpful when creating tutorials and other quick guides to post them for all to see in the Organization.

Standout features include the following: 1) AI features in meetings (like automated summaries are highly accurate and save time. 2) Significantly reduces app switching by combining chat, video, email, planning and room scheduling in one interface 3) Excellent audio and video reliability

The only thing I do not like about Zoom workplace is that it is very resource intensive as i have noticed that during long hours sessions on Zoom the laptops heats more than other activities. I have also observed that video calls take up a lot of internet bandwidth, causing other internet dependent apps to struggle with internet speed.

I think removing the License tier for all users to be able to host meetings was a step back for Zoom. At one point all users (even without a paid license) could host a meeting, however that ability has since been removed and now users can only join. You get a number of Basic Licenses which is calculated on how many purchased licenses you have. You also don't have the ability to purchase more Basic Licenses and would have to purchase more full licenses to get the Basic. Their support has also had some issues in the past. I have had several issues with support not being very thorough in answering or taking a long time to reach out.

Platform suffers from occasional feature overload. Specific marketing and desk-management capabilities feel slightly less mature than competitors dedicate to those spaces

Top Zoom Workplace Alternatives

Peer Discussions

Zoom Workplace Reviews and Ratings

Recommended Gartner Insights

Magic Quadrant for Workplace Experience Applications

This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.

10B+ USD

IT Services

Review Source

Collaboration Features Enable Effective Business Meetings and Presentations on Zoom

IT SYSTEMS ENGINEER

<50M USD

Services (non-Government)

Quick video creation tools stand out despite licensing restrictions

May 21, 2026

Zoom Workplace offers great flexibility with various apps by Zoom. Integrating with Microsoft 365 to allow for easy calendar/meeting scheduling, Instant Messaging to chat with coworkers, Workspace Reservation for our space management needs in an open desk environment, and now even more utilizing Zoom’s AI Companion to take meeting notes.

Engineer

50M-1B USD

Software

AI-powered meeting summaries enhance productivity despite occasional feature overload

May 22, 2026

Great shift from video meetings to a comprehensive workplace hub.

Business Development Associate

Centralized Work Tools Increase Efficiency Despite Overwhelming AI and Notification Issues

4.0

Mar 6, 2026

Zoom Workplace helps me be more efficient in my role by pulling in multiple tools into one place and reduces the amount of time I spend completing a task.

Associate Professor

Gov't/PS/Ed

Education

Simple interface and strong AI tools enhance meeting collaboration

May 26, 2026

My experience with Zoom Workplace has been great as it offers AI powered tools, which makes the summarised meeting notes and the interface is pretty simple and easy to understand.

Zoom Workplace

Overview

Product Information on Zoom Workplace

What is Zoom Workplace?

Zoom Workplace Pricing

Overall experience with Zoom Workplace

“Collaboration Features Enable Effective Business Meetings and Presentations on Zoom”