Name: Accruent EMS
Rating: 3.2 (25 reviews)

Overview

Product Information on Accruent EMS

Updated 20th April 2026

What is Accruent EMS?

Accruent EMS helps enterprises and higher education institutions simplify workplace and campus scheduling by centralizing room booking, desk booking, classroom and exam scheduling, event management, shared resource scheduling, and space utilization reporting in one system. EMS supports flexible work and connected campus experiences with mobile booking, custom reports, video conferencing integrations such as Microsoft Teams and Zoom, and integrations with workplace hardware and software systems like Outlook, signage, HVAC, lighting controls, and AV equipment. It is designed for organizations that need scalable scheduling, analytics, and operational visibility across multiple locations, buildings, or campuses.

Overall experience with Accruent EMS

Director of Product

Gov't/PS/ED <5,000 Employees, Education

FAVORABLE

“Ease of Training and Reliable Performance Highlighted in EMS Event Management System”

4.0

Apr 16, 2026

Overall, I have enjoyed using EMS as our event management system. The system is fairly simple, making it easy to train and on-board new users. Our customer service representative is readily available when we need assistance and he responds quickly to email communication.

Operations Associate

Gov't/PS/ED <5,000 Employees, Education

CRITICAL

“High Customization Options Stand Out Amid Interface Difficulties and Frequent Adjustments”

2.0

Apr 14, 2026

Overall, I have had a disappointing experience with the implementation and day-to-day management and support of this product. Although I’m overall satisfied with the product, the negative support experiences and frequent bugs and issues have overshadowed the product’s successes.

About Company

Company Description

Accruent provides intelligent solutions for the management of the built environment, including real estate, integrated technology systems, and the connected physical and digital assets. Accruent strives to redefine how organizations utilize data to change their approach to facilities and assets management. By transforming the interaction between people and systems, Accruent makes the process more streamlined. The company has significant office locations in Austin, New Orleans, London, and Amsterdam. It offers its services to a diverse portfolio of industries across over 150 countries worldwide.

Company Details

Company type

Public

Year Founded

1995

Head office location

Austin, United States

Number of employees

1001 - 5000

Website

https://www.accruent.com/

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Reviewer Insights for: Accruent EMS

Performance of Accruent EMS Across Market Features

Accruent EMS Likes & Dislikes

I like the consistent performance of EMS. In the three years I have used EMS, we have not seen any major glitches or performance issues, which allows us to manage our customer relationships and event space efficiently. I also like that when I first started using EMS three years ago, Accruent offered a self-paced training library. This training tool was instrumental in my onboarding and allowed me to quickly become proficient in using the software. We have a total of four buildings using EMS to manage event reservations and I like that we can all use the software differently to achieve our unique goals and objectives.

The standout strength of this product is the high level of customization available. The parameters, room and building settings, and everyday user templates are organized to maximize flexibility and customization, which has allowed us to be successful in implementing the product across diverse business units. The EMS Web App also excels in its updated and user-friendly experience. Finally, the report generation structure is comprehensive.

The ability to reserve rooms online and still have approvers. The ability to tag others in the notes which streamlines timelines when our staff aren't working the same hours. The ability to invoice and apply payments directly to each invoice.

Creating custom reports can be difficult and time consuming. Perhaps there are training tools that I've overlooked that would help us create custom reports more efficiently, but I definitely think creating reports should be easier and more intuitive.

The EMS DTC leaves a lot to be desired in terms of the user experience. It is difficult and very clunky to train users in. The HRTK is also difficult to set up and requires frequent adjustments. Most of all, the Microsoft Outlook/ Exchange integration is incredibly difficult to set up and manage, and severely lacks documentation.

The UI of the desktop module looks like it was last updated in the 90s. When deleting specific bookings in a reservation, you have to cancel them first. Emailing from the desktop module requires a static IP address, so I cannot do that when working from home and working from the office. I have to pick one.

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