• HOME
  • CATEGORIES

    • CATEGORIES

    • Application Development

      • Observability Platforms
      • Integrated Development Environment (IDE) Software
      • Enterprise Agile Planning Tools
      • Integration Platform as a Service
      • AI-Augmented Software Testing Tools
      • View All
    • Artificial Intelligence

      • AI Code Assistants (Transitioning to AI Coding Agents)
      • Generative AI Knowledge Management Apps/General Productivity
      • AI Application Development Platforms
      • Conversational AI Platforms
      • Artificial Intelligence Applications in IT Service Management (Transitioning to AI Applications in IT Service Management)
      • View All
    • Cloud Computing

      • Backup and Data Protection Platforms
      • Cloud Database Management Systems
      • Strategic Cloud Platform Services
      • Server Virtualization (Transitioning to Server Virtualization Platforms)
      • Hybrid Cloud Storage
      • View All
    • Customer Relationship Management

      • Contact Center as a Service
      • CRM Customer Engagement Center
      • Digital Experience Platforms
      • Web Content Management
      • Field Service Management
      • View All
    • Data and Analytics

      • Analytics and Business Intelligence Platforms
      • Data Science and Machine Learning Platforms (Transitioning to AI Platforms For Data Science and Machine Learning)
      • Data Integration Tools
      • Process Mining Platforms (Transitioning to Process Intelligence Platforms)
      • Augmented Data Quality Solutions
      • View All
    • Education

      • Manager and Leadership Training
      • Corporate Learning Technologies
      • eLearning Authoring Tools
      • Higher Education Student Information System Software as a Service (Transitioning to Higher Education SaaS Student Information Systems)
      • Digital Learning Content Providers
      • View All
    • Enterprise Networking and Communications

      • Unified Communications as a Service
      • Global WAN Services
      • Intranet Packaged Solutions
      • SD-WAN
      • Edge Distribution Platforms
      • View All
    • Finance

      • Expense Management Software
      • Financial Close and Consolidation Solutions
      • Financial Planning Software
      • Cloud Financial Management Tools
      • Accounts Payable Applications
      • View All
    • Healthcare and Life Sciences

      • Medical Device Security Solutions (Transitioning to Medical Device Risk Management Platforms)
      • Health Navigation Solutions
      • Claim Editor Software
      • Revenue Cycle Management Software (Transitioning to Revenue Cycle Management Solutions)
      • Digital Health Platforms (Transitioning to Healthcare Provider Industry Cloud Platforms)
      • View All
    • Human Resources

      • Employee Recognition and Reward Systems
      • Workforce Management Applications (Transitioning to Workforce Management (WFM) Technology)
      • Digital Employee Experience Management Tools
      • Talent Acquisition (Recruiting) Suites
      • Cloud HCM Suites for Regional and/or Sub-1,000 Employee Enterprises
      • View All
    • IT Infrastructure and IoT

      • Enterprise Wired and Wireless LAN Infrastructure (Transitioning to Enterprise Wired and Wireless LAN)
      • Endpoint Management Tools
      • IT Service Management Platforms
      • Container Management
      • Infrastructure Monitoring Tools
      • View All
    • IT Security

      • Endpoint Protection Platforms
      • Email Security
      • Managed Detection and Response
      • Security Information and Event Management
      • Security Awareness Computer-Based Training
      • View All
    • Legal

      • Contract Life Cycle Management
      • Electronic Signature
      • Governance, Risk and Compliance Tools, Assurance Leaders
      • Compliance Monitoring Solutions
      • Corporate Governance Services
      • View All
    • Manufacturing

      • Enterprise Asset Management Software
      • Manufacturing Execution Systems
      • Global Industrial IoT Platforms
      • PLM Software in Discrete Manufacturing Industries
      • Computer-Aided Design (CAD) Software
      • View All
    • Marketing

      • Video Editing Software
      • Email Marketing
      • Multichannel Marketing Hubs
      • Customer Data Platforms
      • Event Marketing and Management Platforms
      • View All
    • Productivity and Collaboration

      • Document Management
      • Visual Collaboration Applications
      • Collaborative Work Management
      • Knowledge Management (KM) Software
      • Communications Platform as a Service
      • View All
    • Public Sector and Government

      • Government Budgeting and Planning Solution
      • Cloud-Based ERP for U.S. Local Government
      • Citizen Service Delivery
      • Government ERP Solutions
      • Government Contracting Software
      • View All
    • Retail

      • Digital Commerce
      • Digital Commerce Payment Vendors (Transitioning to Digital Commerce Payment Platforms)
      • Retail Assortment Management Applications: Long Life Cycle Products
      • Retail Workforce Management Applications (Transitioning to Retail Workforce Management Technology)
      • Digital Shelf Analytics
      • View All
    • Sales

      • Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)
      • Revenue Enablement Platforms
      • Revenue Intelligence (Transitioning to Revenue Action Orchestration)
      • Configure, Price and Quote Applications
      • Search and Product Discovery
      • View All
    • Supply Chain Management

      • Supply Chain Planning Solutions
      • Transportation Management Systems
      • Real-Time Transportation Visibility Platforms
      • Warehouse Management Systems
      • Supply Chain Strategy, Planning and Operations Consulting
      • View All
    • Utilities

      • Geospatial Information Systems for Energy and Utilities
      • Mobile Workforce Management Software for Utilities (Transitioning to Mobile Workforce Management Solutions for Power and Utilities)
      • Energy Management and Optimization Systems
      • Energy Trading and Risk Management
      • Advanced Distribution Management Systems
      • View All
    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

      • Application Development
      • Artificial Intelligence
      • Cloud Computing
      • Customer Relationship Management
      • Data and Analytics
      • Education
      • Enterprise Networking and Communications
      • Finance
      • Healthcare and Life Sciences
      • Human Resources
      • IT Infrastructure and IoT
      • IT Security
      • Legal
      • Manufacturing
      • Marketing
      • Productivity and Collaboration
      • Public Sector and Government
      • Retail
      • Sales
      • Supply Chain Management
      • Utilities
      Browse All Categories

      Application Development

      69 markets
      • Observability Platforms
      • Integrated Development Environment (IDE) Software
      • Enterprise Agile Planning Tools
      • Integration Platform as a Service
      • AI-Augmented Software Testing Tools
      • API Management
      • Enterprise Low-Code Application Platforms
      • Robotic Process Automation
      • DevOps Platforms (Transitioning to DevSecOps Platforms)
      • Business Process Automation Tools
      • Enterprise Architecture Tools
      • Business Orchestration and Automation Technologies
      • Custom Software Development Services
      • Code Review Tools
      • Digital Adoption Platforms
      • Domain Registrars
      • Public Cloud IT Transformation Services (Transitioning to Public Cloud Optimization and Transformation Services)
      • Game Engine Software
      • Website Builders
      • Developer Productivity Insight Platforms
      • AI Agents for Application Developers
      • Application Platforms (Transitioning to Cloud-Native Application Protection Platforms)
      • Feature Management
      • Application Crowdtesting Services
      • Test Data Management
      • API Generation Software
      • Prototyping Software
      • Mobile App Analytics
      • AI-Augmented Code Modernization Tools
      • Virtual Reality Development Software
      • Application Testing Services, Worldwide (Transitioning to Quality Engineering Services)
      • Green Software Engineering
      • Application Integration Platforms
      • Event Brokers
      • Digital Twin of an Organization Platforms
      • Independent Third-Party Software Support of Megavendors
      • Microsoft 365 Implementation and Support Services
      • Application Development Life Cycle Management (Transitioning to DevOps Platforms)
      • BPM-Platform-Based Case Management Frameworks
      • Microsoft Product Support Services
      • Product Roadmapping Tools for Software Engineering
      • Multiexperience Development Platforms
      • Application Portfolio Management Tools
      • Application Composition Platform
      • Internal Developer Portals
      • AI Agent Development Platforms for Software Engineering
      • Cloud Development Environments
      • Mobile Development Frameworks (Transitioning to Web and Mobile Development Frameworks)
      • Load Testing Tools
      • Blockchain Consulting and Proof-of-Concept Development Services
      • B2B Gateway Software
      • Citizen Application Development Platforms
      • Mobile Application Testing Services
      • SAP S/4HANA Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • Oracle Cloud Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • SAP Application Services, Worldwide
      • SAP SuccessFactors Service Providers (Transitioning to Cloud ERP Services)
      • Service Mesh
      • Value Stream Management Platforms
      • Business-Outcome-Driven Enterprise Architecture Consulting (Retired)
      • Oracle Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • Rapid Mobile App Development Tools
      • SAP Selective Test Data Management Tools
      • API and MCP Testing Tools
      • Augmented Reality Development Software
      • Blockchain as a Service
      • Mobile Application Management (Transitioning to Endpoint Management Tools)
      • Mobile Back-End Services
      • R&D Outsourcing Providers
      View More
  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Zscaler Platform
Logo of Zscaler Platform

Zscaler Platform

byZscaler
in Digital Experience Monitoring
4.5

Overview

Product Information on Zscaler Platform

Updated 13th October 2025

What is Zscaler Platform?

Zscaler Platform is a cloud-based security software designed to provide secure internet and web gateway services for organizations. The software offers features that include secure access to external and internal applications, threat protection, data loss prevention, and access control across various devices and environments. Zscaler Platform supports organizations in reducing the attack surface, inspecting encrypted traffic, and managing user access policies, helping address issues related to legacy network security architectures by enabling scalable and centralized cloud security measures. It helps organizations protect against cyber threats and maintain compliance by inspecting user traffic in real time, enforcing security protocols, and managing data securely as users connect to cloud-based applications and services.

Zscaler Platform Pricing

Zscaler Platform is a software that adopts a subscription-based pricing model, typically structured according to user count and selected features or modules. The software pricing may vary depending on deployment requirements, security functionalities, and service tiers, which can include options for broader user access or specialized coverage. Enterprise agreements and volume discounts are sometimes available for large-scale implementations.

Overall experience with Zscaler Platform

COMPONENT LEAD IT-SECURITY PLATFORM ENGI
10B - 30B USD, Retail
FAVORABLE

“Comprehensive Security Solution with High Costs and Complex Deployment Challenges”

4.0
Oct 9, 2025
The product offers exceptional capabilities for private access and internet security among other features on top of them. It is a complete solution but also comes with high costs. Support services are also exceptional.
Global People Operations Leader
250M - 500M USD, IT Services
CRITICAL

“System slowness after Zscaler”

2.0
Feb 20, 2024
As the user of Zscaler Digital Experience, post-implementation, I have had challenges in system responsiveness, unexpected crashes, and in general interrupted user experience

About Company

Company Description

Updated 5th August 2024

Zscaler is a globally recognized company that specializes in securing network and application transformations for mobile and cloud based platforms of major organizations. The primary services it offers are Zscaler Internet Access and Zscaler Private Access. These services are developed to create rapid, robust links between users and applications, independent of the device, location, or network. Fully delivered through cloud, Zscaler services aim to provide simplicity, enhanced cybersecurity, and better user experience which can be a challenge for traditional appliances or hybrid solutions. Functioning in over 185 countries, Zscaler operates a vast cloud security platform to protect numerous enterprises and governmental agencies from cyber threats and potential data loss.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2008
Head office location
San Jose, United States
Number of employees
5001 - 10000
Website
https://www.zscaler.com

Do You Manage Peer Insights at Zscaler?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Zscaler Platform
Reviewer Insights for: Zscaler Platform
Performance of Zscaler Platform Across Market Features

Zscaler Platform Likes & Dislikes

Like

Customer Support is exceptional, accompanying the customer through the whole process with educated and skilled employees. The broad range of services offers an all-in-one solution so you don't need to look elsewhere for missing capabilities. Multiple integration options enable seamless collaboration with other third party tools.

Like

We implemented it for risk management and I expect that the risks are minimized after implementing ZScaler.

Like

Cloud-Native Zero Trust Architecture, Comprehensive Security Controls and Scalable Performance.

Dislike

Deployment is complicated with many variables that can easily change the behavior or performance of the solution. The costs are very high and unsustainable for smaller business customers. Agent troubleshooting is not easy without Customer Support services.

Dislike

Unexpected interruptions Slow responsiveness of the system

Dislike

Complex Initial Setup, Incase of on-prem DLP integration the features of IDM & EDM does not work properly and Slower solution to the reported issues.

Top Zscaler Platform Alternatives

Logo of Dynatrace
1. Dynatrace
4.6
(319 Ratings)
Logo of Datadog
2. Datadog
4.4
(126 Ratings)
Logo of ThousandEyes
3. ThousandEyes
4.6
(119 Ratings)
View All Alternatives

Peer Discussions

Zscaler Platform Reviews and Ratings

4.5

(71 Ratings)

Rating Distribution

5 Star
48%
4 Star
46%
3 Star
4%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.2

Integration & Deployment

4.4

Service & Support

4.5

Product Capabilities

4.4

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • COMPONENT LEAD IT-SECURITY PLATFORM ENGI
    10B+ USD
    Retail
    Review Source

    Comprehensive Security Solution with High Costs and Complex Deployment Challenges

    4.0
    Oct 9, 2025
    The product offers exceptional capabilities for private access and internet security among other features on top of them. It is a complete solution but also comes with high costs. Support services are also exceptional.
  • IT Security & Risk Management Associate
    50M-1B USD
    Banking
    Review Source

    Complex Initial Setup and On-Prem Integration Pose Challenges Despite Strong Security

    4.0
    Oct 14, 2025
    It provides reliable and scalable Digital Experience Monitoring that fits well with global requirements and needs. The setup is complex, but the platform delivers strong protection and consistent performance.
  • IT SECURITY & RISK MANAGEMENT ASSOCIATE
    1B-10B USD
    Banking
    Review Source

    Helpful Support Enhances Experience Despite Complex Navigation for Certain Features

    5.0
    Oct 26, 2025
    its a really good product the training that was available form them were really great too, our point of contact is really helpful and friendly
  • It Security And Risk Management
    1B-10B USD
    Energy and Utilities
    Review Source

    Mixed Experience with Support Quality and Confusing Report Customization Features

    5.0
    Feb 2, 2026
    Best product in market with the best support. Overall good experience.
  • MANAGER OF IT SERVICES
    <50M USD
    Software
    Review Source

    Zscaler Platform- key insights and Feedback

    5.0
    Sep 8, 2025
    It was very good experience with Zscaler platform. Zscaler has significantly improved our security and scalable cloud based access. The platform enforces zero trust policies and reduces reliance on legacy VPNs.
...
Showing Result 1-5 of 80

Recommended Gartner Research

  • Critical Capabilities for Digital Experience Monitoring
  • Magic Quadrant for Digital Experience Monitoring

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.