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  1. Home
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  3. Zscaler Platform
Logo of Zscaler Platform

Zscaler Platform

byZscaler
in Digital Experience Monitoring
4.5

Overview

Product Information on Zscaler Platform

Updated 13th October 2025

What is Zscaler Platform?

Zscaler Platform is a cloud-based security software designed to provide secure internet and web gateway services for organizations. The software offers features that include secure access to external and internal applications, threat protection, data loss prevention, and access control across various devices and environments. Zscaler Platform supports organizations in reducing the attack surface, inspecting encrypted traffic, and managing user access policies, helping address issues related to legacy network security architectures by enabling scalable and centralized cloud security measures. It helps organizations protect against cyber threats and maintain compliance by inspecting user traffic in real time, enforcing security protocols, and managing data securely as users connect to cloud-based applications and services.

Zscaler Platform Pricing

Zscaler Platform is a software that adopts a subscription-based pricing model, typically structured according to user count and selected features or modules. The software pricing may vary depending on deployment requirements, security functionalities, and service tiers, which can include options for broader user access or specialized coverage. Enterprise agreements and volume discounts are sometimes available for large-scale implementations.

Overall experience with Zscaler Platform

Soc Engineer
30B + USD, Healthcare and Biotech
FAVORABLE

“The invisible backbone of our secure global workforce”

5.0
Mar 17, 2026
Zscaler is one of our tools that just "Works" Its proxying the data for around 70k users. Literally no downtime, easy to configure and the way it filters traffic is brilliant.
Global People Operations Leader
250M - 500M USD, IT Services
CRITICAL

“System slowness after Zscaler”

2.0
Feb 20, 2024
As the user of Zscaler Digital Experience, post-implementation, I have had challenges in system responsiveness, unexpected crashes, and in general interrupted user experience

About Company

Company Description

Updated 5th August 2024

Zscaler is a globally recognized company that specializes in securing network and application transformations for mobile and cloud based platforms of major organizations. The primary services it offers are Zscaler Internet Access and Zscaler Private Access. These services are developed to create rapid, robust links between users and applications, independent of the device, location, or network. Fully delivered through cloud, Zscaler services aim to provide simplicity, enhanced cybersecurity, and better user experience which can be a challenge for traditional appliances or hybrid solutions. Functioning in over 185 countries, Zscaler operates a vast cloud security platform to protect numerous enterprises and governmental agencies from cyber threats and potential data loss.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2008
Head office location
San Jose, United States
Number of employees
5001 - 10000
Website
https://www.zscaler.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Zscaler Platform Reviews and Ratings

4.5

(73 Ratings)

Rating Distribution

5 Star
49%
4 Star
45%
3 Star
4%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.2

Integration & Deployment

4.4

Service & Support

4.5

Product Capabilities

4.4

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Soc Engineer
    10B+ USD
    Healthcare and Biotech
    Review Source

    The invisible backbone of our secure global workforce

    5.0
    Mar 17, 2026
    Zscaler is one of our tools that just "Works" Its proxying the data for around 70k users. Literally no downtime, easy to configure and the way it filters traffic is brilliant.
  • SECURITY ARCHITECT
    1B-10B USD
    IT Services
    Review Source

    Highly customizable rules, but slow and detailed initial technical support.

    5.0
    Nov 19, 2025
    This product allows for centralized, comprehensive control of user access to the network, with a wide range of management options. While a very powerful tool, it requires a high initial investment and a significant investment period for optimization.
    Automated Translation from Spanish
  • It Security And Risk Management
    1B-10B USD
    Energy and Utilities
    Review Source

    Mixed Experience with Support Quality and Confusing Report Customization Features

    5.0
    Feb 2, 2026
    Best product in market with the best support. Overall good experience.
  • IT SECURITY & RISK MANAGEMENT ASSOCIATE
    1B-10B USD
    IT Services
    Review Source

    Effective health monitoring with some gaps in performance visibility

    5.0
    May 25, 2026
    In my experience, is a very effective platform for health monitoring and troubleshooting end-user experience across networks, SaaS applications and endpoints. Real-time insight and Impact Analysis significantly reduce troubleshooting time in hybrid work environments.
  • IT SECURITY & RISK MANAGEMENT ASSOCIATE
    1B-10B USD
    Banking
    Review Source

    Helpful Support Enhances Experience Despite Complex Navigation for Certain Features

    5.0
    Oct 26, 2025
    its a really good product the training that was available form them were really great too, our point of contact is really helpful and friendly
...
Showing Result 1-5 of 82

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User Sentiment About Zscaler Platform
Reviewer Insights for: Zscaler Platform
Performance of Zscaler Platform Across Market Features

Zscaler Platform Likes & Dislikes

Like

Having ZIA/ZPA/ZDX all running off a single lightweight agent simplifies out endpoint management. Very scalable, the cloud architecture handles huge traffic spikes without adding latency

Like

We implemented it for risk management and I expect that the risks are minimized after implementing ZScaler.

Like

It stands out for its extensive ability to define rules, whether for its CASB, internal network access via ZPA, or internet access with ZIA. Additionally, it has endpoints distributed across multiple countries, which helps reduce latency. It also offers a wide range of traces associated with the policies that have restricted traffic.

Automated Translation from Spanish
Dislike

moving between the different admin portals can feel fragmented. Single pane of glass would be better but I understand why it is as it is. Better reporting built in would be good

Dislike

Unexpected interruptions Slow responsiveness of the system

Dislike

Level 1 support is slow and requires too much detail to be handled professionally.

Automated Translation from Spanish