Review Summary
See a synthesized overview of the key takeaways from verified reviews of Rippling.
See a synthesized overview of the key takeaways from verified reviews of Rippling.



Rippling is an all-in-one platform for HR, IT, payroll, and spend management. Effortlessly manage the entire employee lifecycle, from hiring to benefits administration. Automate HR tasks, ensure compliance, and streamline approvals. Simplify IT with device management, software access, and compliance monitoring, all from one dashboard. Enjoy timely payroll, real-time financial visibility, and dynamic spend policies. Rippling empowers your business to save time, reduce costs, and enhance efficiency, allowing you to focus on growth.
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Payroll: it shows exactly what has changed for each individual from cycle to cycle, so I can easily flag any issues Reviews: Very easy to set up and to customize, and able to set different due dates for different aspects of the review process (and set different forward facing and internal due dates) Spend/Finance: Can't say enough about how nice it is to manage our credit cards, expenses, and reimbursements all from our HR platform. It's one of their newer offerings so there are improvements that could be made, but it's still a huge step up for us from how we were managing these, from both the admin side and employee user experience.
The best aspect is our ability to pay EORs, US W2 employees, and domestic and international contractors in one place and have a unified source of data. The implementation with the international contractors was by far the best and went the smoothest of anything.
I love how customizable the Password management is, (RPass). You can organize through folders, tags, departments and vaults. Each password can have its own sharing permissions which is incredibly handy when managing passwords for departments and team. You can mark a password as Marketing and set up rules so that anyone who currently works in Marking has access. Really nice. The other IT management aspect that I really love is when hiring a new employee, I can auto create accounts for Basecamp, Trainual, Microsoft, NetSuite, etc. So handy.
The main issue we've encountered is in the Benefits module, and that we're not able to fully configure our medical insurance company contributions in the way that we want to. We've opted for a bandaid fix for now, which means that some employees' information is incorrect, and are really hoping that they make product changes before our next Open Enrollment cycle at the end of the year. Due to the contributions issue, I have to manually update payroll deductions. This hasn't been quite as smooth as it should be, and there have been some challenges getting the Benefits deductions area to correctly sync with Payroll. We've opted not to connect our company email with Rippling, and because we're not using that feature, it's not allowing us to enter work email addresses at all in individual's profiles. It's not a huge issue, but is inconvenient. Our implementation manager said that there should be a way to fix this, but our account manager wasn't able to provide much guidance so I haven't looked into it further.
I dislike the lack of accountable human presence during onboarding and in customer service. I have not had one positive experience with the customer support team, and have been on hold for a literal 6 hour wait to try to fix an imperative issue. Furthermore, the only solutions that are ever given are references to articles or instructions from articles. There is no one on CS that does anything above or beyond telling you what to do from the text book answers or referring them to you.
When you forget your password for Rippling or Rpass, and you reset it, you lose all of your RPass personal vault passwords. That's a huge risk! I've recommended to my team to save every password in the company vault and just be strict with the permissions because I would hate to spend hours putting passwords in and if I for some reason need to reset my password, all that work is gone. I understand it's a security thing, but I wish there was a workaround. Our Basecamp integration keeps disconnecting and not allowing me to reconnect. So seems there's a bit of an issue with syncing with certain integrations. I also wish I could have more vaults in Rpass. We have a lot of hands on our team so it would be nice for an extra layer of organization.