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  1. Home
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  3. SAP Sales Cloud
Logo of SAP Sales Cloud

SAP Sales Cloud

bySAP
in
4.4
Market Presence: Sales Force Automation Platforms (Transitioning to CRM Sales Platforms), SAP Application Services, Worldwide

Overview

Product Information on SAP Sales Cloud

Updated 13th October 2025

What is SAP Sales Cloud?

SAP Sales Cloud is a software designed to support the management of sales processes by providing tools for lead and opportunity tracking, forecast management, and sales analytics. It facilitates collaborative selling and offers features for account and contact management, sales performance tracking, and pipeline management. The software integrates with various business systems to enable efficient data flow and supports automation of sales tasks and workflows. By centralizing customer data and sales activities, SAP Sales Cloud aims to streamline business operations, increase visibility into sales performance, and assist organizations in optimizing sales strategies to address challenges in managing sales cycles and customer relationships.

SAP Sales Cloud Pricing

SAP Sales Cloud is a software offered on a subscription-based pricing model, typically structured per user, per month. The software may provide different tiers or editions based on functionality and business needs, and enterprises are able to select options relevant to their requirements. Implementation and support services may be priced separately from the subscription fees.

Overall experience with SAP Sales Cloud

It Associate
50M - 250M USD, Construction
FAVORABLE

“Automated Controls Improve Efficiency While External Pricing And UI Limit Flexibility”

5.0
Jan 14, 2026
Managing sales operations across 7 different countries with three distinct business models - retail, wholesale and project-based, is a massive challenge, and SAP Sales Cloud is the platform that holds it all together for us. We use it for everything from initial lead generation to final order. The integrations with Microsoft Teams and Outlook have been a real lifesaver for our teams' daily activity management and follow-ups. What is particularly impressive is how we have linked the system to local project databases both in Turkey and our other regions; lead flow in automatically, which keeps our pipeline fresh. We have also moved our entire approval mechanism to the system, so profitability and cost controls are now handled digitally before any quote is finalized. It is a powerful soliton for complex environments, but I have to be honest: because we have heavy external pricing integrations and custom workflows, we do see occasional performance dips. This is a trade-off for having such a comprehensive system, but it requires constant monitoring to keep operations running smoothly.
Applications Architect
3B - 10B USD, Energy and Utilities
CRITICAL

“Relyable and comfortable platform with high licensing costs”

3.0
Sep 8, 2025
Overall, the Commerce platform has become a comfortable software as a service. Yet the high licence costs are not being covered by the usage of the platform.

About Company

Company Description

Updated 13th August 2025

SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning. SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.

Company Details

Updated 13th August 2025
Company type
Public
Year Founded
1972
Head office location
Walldorf, Germany
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.sap.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top SAP Sales Cloud Alternatives

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Peer Discussions

SAP Sales Cloud Reviews and Ratings

4.4

(214 Ratings)

Rating Distribution

5 Star
37%
4 Star
47%
3 Star
13%
2 Star
3%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.1

Planning & Transition

3.8

Delivery & Execution

3.7

Integration & Deployment

4.2

Service & Support

4.1

Product Capabilities

4.3

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • It Associate
    50M-1B USD
    Construction
    Review Source

    Automated Controls Improve Efficiency While External Pricing And UI Limit Flexibility

    5.0
    Jan 14, 2026
    Managing sales operations across 7 different countries with three distinct business models - retail, wholesale and project-based, is a massive challenge, and SAP Sales Cloud is the platform that holds it all together for us. We use it for everything from initial lead generation to final order. The integrations with Microsoft Teams and Outlook have been a real lifesaver for our teams' daily activity management and follow-ups. What is particularly impressive is how we have linked the system to local project databases both in Turkey and our other regions; lead flow in automatically, which keeps our pipeline fresh. We have also moved our entire approval mechanism to the system, so profitability and cost controls are now handled digitally before any quote is finalized. It is a powerful soliton for complex environments, but I have to be honest: because we have heavy external pricing integrations and custom workflows, we do see occasional performance dips. This is a trade-off for having such a comprehensive system, but it requires constant monitoring to keep operations running smoothly.
  • IT Manager
    50M-1B USD
    Energy and Utilities
    Review Source

    Sellers report ease of use, but face obstacles with the phone app.

    4.0
    Dec 22, 2025
    From the perspective of salespeople using the solution in the field, there has been an improvement due to the speed in preparing quotes and proposals for urban market clients. And for the solution administrators, there has been increased visibility into the performance of the sales teams.
    Automated Translation from Portuguese
  • IT Associate
    1B-10B USD
    Manufacturing
    Review Source

    The product impresses with its design and speed; however, support needs improvement.

    4.0
    Mar 12, 2026
    Overall, our experience was very good. We had close and constructive communication. Unfortunately, there were a few functionalities that were not entirely satisfactory.
    Automated Translation from German
  • Engineer
    <50M USD
    Software
    Review Source

    SAP Cloud ERP Leader: The Ultimate Digital Backbone

    5.0
    Dec 19, 2025
    SAP Cloud offers us a robust platform. Migrating critical business processes to a unified platform significantly reduces the need for complex interfaces while maintaining world-class compliance and security standards.
    Automated Translation from Spanish
  • IT Manager
    10B+ USD
    IT Services
    Review Source

    Strong CRM Tools Offset Slower Support Resolution Experienced by Some Users

    5.0
    Dec 18, 2025
    The platform offers a user friendly interface,strong CRM capabilities and seamless integrations with other SAP solutions.
...
Showing Result 1-5 of 220

Recommended Gartner Insights

  • Critical Capabilities for Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)
  • Magic Quadrant for Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)
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User Sentiment About SAP Sales Cloud
Reviewer Insights for: SAP Sales Cloud
Deciding Factors: SAP Sales Cloud Vs. Market Average
Performance of SAP Sales Cloud Across Market Features

SAP Sales Cloud Likes & Dislikes

Like

As a former consultant, I really like how flexible the configuration is once the core design is set. You can align it with complex business processes without needing constant custom coding. The integrations architecture is also a stand-out feature for us. We have managed to create a seamless flow between our local project databases, Outlook and Teams, which has significantly improved our sales team's disciplines in tracing activities. Finally, the automated upgrade cycle is a huge relief. Knowing that we will get the latest features and security patches without a massive manual project every few months allows us to focus more on business value and less on system maintenance.

Like

Comfortable deployments and easy configuration for code repo access and site to site VPN functionality. IP filtering is easy to apply.

Like

The main benefits provided by making SAP Sales Cloud available were: 1) Agility and autonomy for the salesperson to issue quotes; 2) Reports on opportunities; 3) Integration with SAP ISU-CCS, improving the flow of information after the sale to expedite customer contact.

Automated Translation from Portuguese
Dislike

External pricing calls are a real performance bottleneck. When our sales reps are trying to close a deal, any lag in pricing impacts their flow and daily productivity. Also, the UI is quite rigid, you are mostly stuck with predefined themes, which limits the user experience. Lastly, while the SAP Influence portal is a good idea for submitting new feature requests and improvement ideas, it often feels like a black box. We submit requests but get very little feedback on when or if they will ever be implemented.

Dislike

High licensing costs. Also the support via the SAP portal is not always satisfying.

Dislike

As areas for improvement, an enhancement in the user experience of the phone app is expected for salespeople. In these first months of use, the difficulty in filling out the information has led to resistance to using the solution in the field, with salespeople opting to finalize the customer registration upon returning to the base.

Automated Translation from Portuguese