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  3. Adobe Commerce
Logo of Adobe Commerce

Adobe Commerce

byAdobe
in
4.4
2026
Market Presence: Digital Commerce, Retail Store Inventory Management Applications (Transitioning to Unified Commerce Retail Store Inventory Management Applications)

Overview

Product Information on Adobe Commerce

Updated 31st July 2025

What is Adobe Commerce?

Adobe Commerce as a Cloud Service enables brands to accelerate storefront development with pre-built, high-performance experiences, intuitive visual authoring, integrated A/B testing, and built-in digital asset management. Teams can deliver real-time personalization across search, product recommendations, category pages, and content without needing to make infrastructure upgrades. The Adobe Commerce as a Cloud Service platform supports over 250M+ SKUS and 30,000 prices per SKU from a unified catalog, and offers full B2B functionality alongside an API-first, composable architecture. Adobe Commerce as a Cloud Service empowers businesses to drive conversion, scale efficiently, and expand across markets and business lines with speed and flexibility.

Adobe Commerce Pricing

Adobe Commerce offers flexible pricing and packaging to suit businesses of any size or industry. Our tiered pricing, which is based on gross merchandise value or order volume, ensures clear, predictable costs. Every customer is offered comprehensive, end-to-end features including core platform.

Adobe Commerce Product Images

Commerce Product Example
Commerce Product Example

Overall experience with Adobe Commerce

Group Product Manager
3B - 10B USD, Manufacturing
FAVORABLE

“Robust B2B capabilities and integrations balanced by steep ownership costs”

4.0
Jun 5, 2026
Main reasons for my rating include: 1) Strong B2B commerce capabilities Adobe provides a flexible feature set for B2B use cases including custom pricing, multi-site configurations, shared catalogs, requisition lists, analytics etc. 2) High flexibility & customization The platform has an API-first and modular architecture which allows for customization and integration with other systems e.g. SAP S/4HANA, SalesForce, Akeneo PIM 3) Strong ecosystem and integrations Benefits of broader seamless integration within Adobe ecosystem of Assets, AEM, Analytics, Target, Campaign etc. 4) Scalability for enterprise use cases Is available in the cloud performing well in high volume commerce environments 5) Strong customer support and service The Adobe support is top-notch and would highly recommend them. Always responds on time with solutions to our problems.
QUALITY SPECIALIST
<50M USD, Retail
CRITICAL

“Adobe Commerce: An Extensive Solution for Large-Scale Businesses”

3.0
Dec 5, 2024
Adobe Commerce is a great resource in terms of scalability and customization and provides a breadth of great features for an intuitive interface that is very user friendly, though some users may see a downside when it comes to cost efficiency.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2026
For Market:
Digital Commerce

About Company

Company Description

Updated 7th December 2023

Adobe focuses on providing digital media and digital marketing solutions on a worldwide scale. The company offers creative, marketing and document solutions which are geared towards assisting individuals, ranging from budding artists to established brands, to bring life to their digital creations. Furthermore, Adobe concentrates on the delivery of captivating experiences to the targeted individuals. Adobe's solutions are omnipresent and they are striving to bring about change through digital experiences.

Company Details

Updated 6th February 2025
Company type
Public
Year Founded
1982
Head office location
San Jose, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
http://www.adobe.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Adobe Commerce Reviews and Ratings

Showing data for 358 ratings and reviews for Digital Commerce market. View all 399 ratings and reviews across markets for a complete picture.

4.4

(358 Ratings)

Rating Distribution

5 Star
39%
4 Star
49%
3 Star
11%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.2

Integration & Deployment

4.2

Service & Support

4.1

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Group Product Manager
    1B-10B USD
    Manufacturing
    Review Source

    Robust B2B capabilities and integrations balanced by steep ownership costs

    4.0
    Jun 5, 2026
    Main reasons for my rating include: 1) Strong B2B commerce capabilities Adobe provides a flexible feature set for B2B use cases including custom pricing, multi-site configurations, shared catalogs, requisition lists, analytics etc. 2) High flexibility & customization The platform has an API-first and modular architecture which allows for customization and integration with other systems e.g. SAP S/4HANA, SalesForce, Akeneo PIM 3) Strong ecosystem and integrations Benefits of broader seamless integration within Adobe ecosystem of Assets, AEM, Analytics, Target, Campaign etc. 4) Scalability for enterprise use cases Is available in the cloud performing well in high volume commerce environments 5) Strong customer support and service The Adobe support is top-notch and would highly recommend them. Always responds on time with solutions to our problems.
  • IT Manager
    10B+ USD
    Consumer Goods
    Review Source

    A powerful, flexible enterprise commerce platform that supports scale, customization, headless experiences, mobile commerce, and evolving architecture strategies.

    5.0
    Jun 15, 2026
    Our overall experience with Adobe Commerce has been very positive. The platform has supported our scale and provide the flexibility needed to build and operate complex commerce experiences. It is feature-rich, secure, and highly customizable, with multiple hosting options and the ability to support both traditional and modern architecture patterns. We have been able to use Adobe Commerce as a full-stack commerce platform, as the commerce engine behind headless frontends, and as the backend for mobile application experiences. It also supports both monolithic and composable approaches, allowing the architecture to evolve as the business needs change. The platform is highly testable through automated functional, integration, and regression testing.
  • Marketing Manager
    50M-1B USD
    Consumer Goods
    Review Source

    Flexible platform with valuable AI features, but costing models limited

    4.0
    Jun 11, 2026
    Overall, my experience with Adobe is very positive. Platform is flexible and offers wide range of possibilities. Especially through the Market place which allows to extend and adapt solutions that we need. Collaboration with Adobe team was also very smooth. Especially with our Account Executive Otto who is responsive, helpful and quickly addresses our questions/needs. Additionally AI functionalities as Sensei are bringing great value to our business. The only thing I'm missing is different costing models (within one instance) for different kind of users.
  • Director of Product
    10B+ USD
    Consumer Goods
    Review Source

    Adobe's strong partnership make for a successful transition from commerce on prem to SaaS

    5.0
    Jun 17, 2026
    We launched Adobe Commerce SaaS this year and have been impressed with Adobe's commitment to our success. They were there for every step of our journey, with product and engineering teams ready to engage when needed. Their engagement showed true partnership and shared stakes.
  • Marketing Manager
    10B+ USD
    Consumer Goods
    Review Source

    Delivery of integrated customer journey to educate on products and buying.

    5.0
    Jun 15, 2026
    Overall very positive experience, in 85% Adobe eCommerce met requirements from our (for now 10 markets) - remaining part we could create using Adobe app or buying from Adobe Market place.
...
Showing Result 1-5 of 377

Recommended Gartner Insights

  • Critical Capabilities for Digital Commerce
  • Magic Quadrant for Digital Commerce
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User Sentiment About Adobe Commerce
Reviewer Insights for: Adobe Commerce
Performance of Adobe Commerce Across Market Features

Adobe Commerce Likes & Dislikes

Like

1) Strong B2B commerce capabilities and features e.g. custom pricing, shared catalogs, requisition lists etc. 2) High flexibility & customization with its API-first and modular architecture allowing for integration with other enterprise systems e.g. SalesForce CRM, SAP ERP, PIM etc. 3) Strong Adobe ecosystem and integrations with other solutions e.g. Adobe Analytics, AEM, Assets, Analytics

Like

This program is great when it comes to the ability to scale for a large company or corporation. The interface provides a great and intuitive user experience that our team has found invaluable.

Like

The strongest aspect of Adobe Commerce is its flexibility. it provides a broad set of commerce capabilities out of the box while still allowing extensive customization for complex business requirements. It can support traditional storefronts, custom frontends, headless implementations, mobile applications, and composable architectures without requiring the organization to replace its core commerce platform. We also values its ability to operation securely and reliably at enterprise scale. The combination of strong native functionality, extensibility, hosting choices, and API capabilities makes it possible to implement many different types of customer experiences on a consistent commerce foundation.

Dislike

1) Total cost of ownership (TCO) Licencing, implementation and ongoing development costs can be significantly higher than expected especially for heavily customized solutions 2) Implementation complexity Required experienced development teams and strong governance. Implementation timelines can be long if you deviate from the native out-of-the-box features 3) Upgrade and maintenance effort Version upgrades and patching can be resource-intensive especially for over-customized instances

Dislike

Adobe Commerce comes with a lot of great features, though the cost comparative to other programs is high. There are also issues with users being locked in to using only Adobe products for compatibility and customer support.

Dislike

The flexibility and customization capabilities also create complexity. Adobe Commerce requires experiences engineering, architecture, and operational teams to implement and maintain successfully. Poorly designed customizations or extensions can make upgrades more difficult, increase technical debt, and affect performances.