Overview
Product Information on Agentforce Service
What is Agentforce Service?
Agentforce Service Pricing
Overall experience with Agentforce Service
“Sales service cloud”
“Customisable Software with Underwhelming Performance”
About Company
Company Description
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Company Details
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Reviewer Insights for: Agentforce Service
Performance of Agentforce Service Across Market Features
Agentforce Service Likes & Dislikes
It can be customized to work for a global workforce and specific agent type. Lightning platform is much better than classic. It comes embedded with Einstein.
Very customisable and integrate-able.
It provides an easy way to provide customer support. Its hassle free and user friendly. Its built in feature lets us easily create, manage and follow up with the tickets. It improves our connection with clients.
SF changes the underlying technology frequency which leads to having to redo customizations in the process as well as the integrations. Certain AI features come with an additional cost such as automatic reply.
Terribly slow performance and clunky design leads to a serious slow down for effective staff.
Nothing that I dislike yet
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Peer Discussions
Agentforce Service Reviews and Ratings
- IT MANAGER50M-1B USDSoftwareReview Source
Customisable Software with Underwhelming Performance
While the customisability and the level of possible third party integrations is quite excellent the performance and usability as an actual customer support ticketing system is atrocious. - IT MANAGER1B-10B USDRetailReview Source
Very good customer service platform the initial setup requires maximum attention
This is an all-in-one platform, however how you implement it will really affect user adoption - GLOBAL DIRECTOR, WORKFORCE OPTIMIZATION1B-10B USDRetailReview Source
As we hear, everything is possibile with Salesforce, the question is at what cost????
As we used to hear, everything is possible with Salesforce, the question is, at what cost... - Vice President Worldwide Customer & Mark1B-10B USDMediaReview Source
Sales service cloud
Very responsive provide us with resources that will help with adoption of new features. We are asked to participate in Pilots and Beta programs which help us in reaching business objectives. SFSC comes with AI/ML automation capabilities that increase our ability to do more with fewer agents. - Quality Analyst<50M USDIT ServicesReview Source
Amazing software
The whole platform can be customized. Its that flexible. It's geared to being detailed-oriented to suit your organization's needs. It has amazing features which allows to manage task without too much effort.