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  3. Agentforce Service
Logo of Agentforce Service

Agentforce Service

bySalesforce
in
2.7
Market Presence: CRM Customer Engagement Center, Generative AI Knowledge Management Apps/General Productivity

Overview

Product Information on Agentforce Service

Updated 13th October 2025

What is Agentforce Service?

Salesforce Service Cloud is a customer service software designed to facilitate case management, support automation, and multichannel communication for organizations. The software provides tools for case tracking, knowledge management, and workflow automation, helping support teams deliver consistent responses and manage inquiries across various channels including email, phone, chat, and social media. Service Cloud enables businesses to organize customer information, streamline service workflows, and track service metrics. It includes features for creating self-service portals and knowledge bases, allowing customers to find answers independently. The software addresses the need for efficient customer service operations by offering integrated reporting and analysis tools to monitor performance and improve service delivery.

Agentforce Service Pricing

Salesforce Service Cloud software uses a subscription-based pricing model, offering several plans that vary by features and user types. Pricing typically depends on the level of functionality required, the number of users, and add-ons such as automation capabilities or integration options. Charges are calculated per user per month, with different tiers available for businesses that need advanced service management or analytics.

Overall experience with Agentforce Service

Vice President Worldwide Customer & Mark
1B - 3B USD, Media
FAVORABLE

“Sales service cloud”

4.0
Feb 16, 2021
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
IT MANAGER
50M - 250M USD, Software
CRITICAL

“Customisable Software with Underwhelming Performance”

2.0
Dec 20, 2024
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 6th March 2025

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Company Details

Updated 2nd November 2023
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.salesforce.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Agentforce Service Reviews and Ratings

2.7

(15 Ratings)

Rating Distribution

5 Star
27%
4 Star
40%
3 Star
27%
2 Star
7%
1 Star
0%
Why ratings and reviews count differ?
  • IT MANAGER
    50M-1B USD
    Software
    Review Source

    Customisable Software with Underwhelming Performance

    2.0
    Dec 20, 2024
    While the customisability and the level of possible third party integrations is quite excellent the performance and usability as an actual customer support ticketing system is atrocious.
  • IT MANAGER
    50M-1B USD
    Software
    Review Source

    Customisable Software with Underwhelming Performance

    2.0
    Dec 20, 2024
    While the customisability and the level of possible third party integrations is quite excellent the performance and usability as an actual customer support ticketing system is atrocious.
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Reviewer Insights for: Agentforce Service
Performance of Agentforce Service Across Market Features

Agentforce Service Likes & Dislikes

Like

It can be customized to work for a global workforce and specific agent type. Lightning platform is much better than classic. It comes embedded with Einstein.

Like

It can be customized to work for a global workforce and specific agent type. Lightning platform is much better than classic. It comes embedded with Einstein.

Like

It can be customized to work for a global workforce and specific agent type. Lightning platform is much better than classic. It comes embedded with Einstein.

Dislike

Terribly slow performance and clunky design leads to a serious slow down for effective staff.

Dislike

Terribly slow performance and clunky design leads to a serious slow down for effective staff.

Dislike

Terribly slow performance and clunky design leads to a serious slow down for effective staff.