Overview
Product Information on Airship Customer Experience Platform
What is Airship Customer Experience Platform?
Airship Customer Experience Platform Pricing
Overall experience with Airship Customer Experience Platform
“Simple Dashboard But Lacks Advanced Features and Capabilities”
“Customer Support Elevates Product Experience Despite Initial Hurdles”
About Company
Company Description
Airship is a mobile-first customer experience platform that allows marketing, product and growth teams to drive better business outcomes by delivering better customer experiences. Airship allows non-technical teams to build, test and automate personalized customer interactions across all channels — email, push notifications, SMS, RCS, mobile wallets and more — including native app and website experiences where conversion drives value. The platform powers progressive zero-party data collection, both providing and utilizing real-time data and from anywhere, with AI-powered creation, orchestration and experimentation accelerating teams’ ability to confidently improve every customer interaction for conversion, higher lifetime value and durable revenue growth.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Airship Customer Experience Platform
Reviewer Insights for: Airship Customer Experience Platform
Deciding Factors: Airship Customer Experience Platform Vs. Market Average
Performance of Airship Customer Experience Platform Across Market Features
Airship Customer Experience Platform Likes & Dislikes
The Dashboard of Airship is simple and besides the advanced Reporting easy to use.
I believe it is a very powerful tool in reaching out to our users.
Feature rich platform with reliable stability and an extremely caring customer service team that is also very solution oriented.
We encountered limitations with the tool, competitors offer more capabilities.
There have been bugs when trying to implement some functionality.
We have serveral brands and there is no easy way to look at data in rolled up fashion
Top Airship Customer Experience Platform Alternatives
Peer Discussions
Airship Customer Experience Platform Reviews and Ratings
- CRM Specialist<50M USDServices (non-Government)Review Source
Simple Dashboard But Lacks Advanced Features and Capabilities
Airship is an easy-to-use CRM tool with a straightforward interface. It covers the basic needs for user messaging and segmentation. However, it lacks depth in some features and doesn’t always feel as flexible or bug free as other tools. - SVP, Product10B+ USDMediaReview Source
Feature-Rich and Reliable Platform: A Comprehensive Analysis
It is a great product offering all the aspects of functionality needed by our division to engage and acquire the mobile audience. Excellent management team, very engagged customer service representative and overall resposive crew. Simply a great product with a great team. - Mobile Product Owner10B+ USDInsurance (except health)Review Source
Airship: A Versatile Platform for Personalized Customer Journeys
Working with Airship, on the platform and with our account managers, has been a great experience. Everyone we've worked with has been incredibly knowledgable to the platform; and are always able to help us find solutions, even making current processes more efficient. The platform itself is easy to use and the guides/knowledge base are very easy to understand and find what you need. - Principal lSoftware Developer1B-10B USDTravel and HospitalityReview Source
Superior Product with Zero Downtime and Continuous Innovation
Extremely reliable with almost zero downtime. Very communicative and insightful when it comes to the integration of their product. Plenty of features and they continue to look to integrate new features - best in class. - CRM Manager<50M USDServices (non-Government)Review Source
Exploring the Multi-Channel Features and Responsive Support
good services, responsive support team, many channel marketing