Name: Amazon Web Services
Rating: 4.6 (5094 reviews)

Overview

Product Information on Amazon Web Services

Updated 13th October 2025

What is Amazon Web Services?

Amazon Web Services is a cloud computing software that offers on-demand computing power, storage, and a broad set of services such as database management, networking, analytics, machine learning, and security. It provides infrastructure resources and platform tools that enable organizations to deploy, manage, and scale applications and workloads in the cloud. The software addresses challenges related to infrastructure scalability, data storage, cost management, disaster recovery, and application deployment by offering a pay-as-you-go model and a range of configurable resources suited for different business needs.

Overall experience with Amazon Web Services

Software Developer

<50M USD, IT Services

FAVORABLE

“A reliable and scalable cloud platform with strong capabilities, but it requires good planning and cost control”

5.0

Apr 2, 2026

Our overall experience with Amazon Web Services has been very positive. We use AWS to support our web application, and it has given us a reliable, scalable, and flexible cloud environment. What has worked well is the breadth of services, the ease of scaling as our needs grow, and the strong ecosystem around deployment, monitoring, storage, and security. It helps our development teams move faster and build with confidence, What has not worked as well is that the platform can feel complex at times, pricing can become difficult to track across multiple services, and some services require a learning curve before teams can use them efficiently. Even with those challenges, AWS has been a strong platform for our business and technical needs.

DATA ANALYST

250M - 500M USD, Software

CRITICAL

“AWS Interface Perceived as Outdated Despite Stable and Secure Core Services”

3.0

Jan 30, 2026

My overall experience with AWS is mixed. Based on my prior experience with other cloud platforms, I find AWS lacking many features and having an outdated user interface.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Strategic Cloud Platform Services

About Company

Company Description

Amazon Web Services (AWS), established in 2006, is focused on providing essential infrastructure services to businesses globally in the form of cloud computing. The key advantage offered through cloud computing, particularly via AWS, is its capacity to shift fixed infrastructure expenses into flexible costs. Businesses have been able to forgo extensive planning and procurement of servers and other Information Technology (IT) resources, owing to AWS. AWS seeks to provide businesses with prompt and cost-effective access to resources using Amazon's expertise and economies of scale, as and when their business requires. Currently, AWS offers a robust, scalable, economic infrastructure platform on the cloud powering an extensive array of businesses worldwide. It operates across numerous industries with data center locations in various parts of the globe including U.S., Europe, Singapore, and Japan.

Company Details

Company type

Public

Year Founded

2006

Head office location

Seattle, United States

Number of employees

10001+

Website

http://aws.amazon.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Amazon Web Services

Reviewer Insights for: Amazon Web Services

Performance of Amazon Web Services Across Market Features

Amazon Web Services Likes & Dislikes

What I like most about AWS is its flexibility and the wide range of services available in one platform. It allows us to build, deploy, monitor and scale our applications without needing to manage everything manually. The standout strengths are: 1. Strong scalability and reliability for production workloads 2. Broad set of services for compute, storage, databases, networking, and monitoring 3. Good integration between services, which makes deployment and operations easier 4. Security and access control features that help manage environments properly 5. Continuous innovation, with capabilities added regularly

Amazon Web Services has clearly introduced some very important innovations to the field. We're extensively using S3 buckets and Iceberg tables, natively supported by AWS. The system is quite stable and secure, and role management seems robust.

The best part is definitely the unmatched scalability and reliability. When we have unexpected traffic spikes or launch new features, AWS handles the load flawlessly without any downtime. Plus, the ecosystem is so vast that no matter what backend challenge we run into, AWS already has a tool built perfectly to solve it.

1. Pricing can be difficult to understand when multiple AWS services are used together, so cost optimization needs regular attention. 2. The platform has a steep learning curve, especially for teams that are new to cloud architecture or AWS-specific services. 3. The large number of services and configuration options can make decision-making slower because there are many ways to solve the same problem. 4. Troubleshooting can take more time when the architecture is distributed across multiple AWS services.

AWS has such an outdated user interface. I usually use Athena and S3 services, alongside others, and can see how old and not usable it is for our operations. There is at least one other cloud vendor that I use that is much better for database as a service, and in this regard AWS is not performing well at all.

The main thing I dislike most is definitely the complexity of the pricing and the sheet overwhelming nature of the dashboard. There are so many services with overlapping names that it can be confusing to navigate if you're not an AWS expert. It also feels like you need a dedicated financial analyst just to decipher the monthly billing and prevent costs from spiraling.

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Peer Discussions

What Your Peers Are Saying About Amazon Web Services

Project Management Manager

In the process of migrating Legacy Applications to an AWS cloud instance. Our Legacy system contains sensitive private data of users. AWS engineers are saying they need access to our data early and they have not built out the environment yet. I found online that access to the data is needed once in the TEST and VALIDATION phase of the project. Does the AWS cloud engineer need access to my real data to figure out how to install databases and applications even if they haven't built out the future environment yet?

IT Manager

Generally, AWS engineers do not need access to real data to figure out how to install databases and applications. you can setup a process to ensure strong security measures are followed. Few Recommendations: 1. Use sample or dummy data to set up and test the environment. This allows AWS engineers to configure and troubleshoot without needing access to sensitive information. 2. If real data must be used early in the process, consider data masking techniques to anonymize sensitive information. 3. Discuss your concerns with the AWS engineers and establish clear protocols for data access and security.

See Full Discussion

20 Mar 20251.8k Views1 Comment

Data and Analytics Manager

Currently, in my organization, we have BI products built on top of a data warehouse implemented using PostgreSQL, following a snowflake schema architecture (fact and dimension tables). This structure has become extremely complex and hard to maintain. Updates are very costly, and I’m heavily dependent on a single person to keep it running. I’m considering moving to a cloud-based environment, such as AWS Redshift or Google BigQuery. Based on your experience, would migrating to one of these platforms help me move away from this complex snowflake architecture? Also, between the two solutions (AWS Redshift and Google BigQuery), which one would you recommend and why?

Principal Software Engineer, Data Engineering

It is better to analyze from the problem perspective. Whether you need a Snowflake schema, star schema, or one big table, it needs to be analyzed based on the user requirements, data volume, query patterns, business asks, latency requirements, etc. Changing the database/platforms might not solve the issue if you need a sustainable solution.

See Full Discussion

3 May 20251.9k Views3 Comments

Amazon Web Services Reviews and Ratings

Showing data for 4720 ratings and reviews for Strategic Cloud Platform Services market. View all 5094 ratings and reviews across markets for a complete picture.

4.6

(4720 Ratings)

Rating Distribution

5 Star: 57%
4 Star: 40%
3 Star: 3%
2 Star: 0%
1 Star: 0%

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.5

Service & Support

4.5

Product Capabilities

4.7

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Software Developer
<50M USD
IT Services
Review Source
A reliable and scalable cloud platform with strong capabilities, but it requires good planning and cost control
5.0
Apr 2, 2026
Our overall experience with Amazon Web Services has been very positive. We use AWS to support our web application, and it has given us a reliable, scalable, and flexible cloud environment. What has worked well is the breadth of services, the ease of scaling as our needs grow, and the strong ecosystem around deployment, monitoring, storage, and security. It helps our development teams move faster and build with confidence, What has not worked as well is that the platform can feel complex at times, pricing can become difficult to track across multiple services, and some services require a learning curve before teams can use them efficiently. Even with those challenges, AWS has been a strong platform for our business and technical needs.
Operations Manager
<50M USD
Services (non-Government)
Review Source
Powerful cloud infrastructure, but watch your billing
5.0
Mar 4, 2026
My overall experience with Amazon Web Services (AWS) has been incredibly reliable. We use it heavily to power our backend infrastructure and host our applications. It provides basically every cloud service we could possibly need, and the scalability means we never have to worry about performance, even during high traffic periods. It's the industry standard for a reason
It Security & Risk Management Associate
<50M USD
IT Services
Review Source
AWS Delivers Reliable Scalability but Presents Complex Cost and Management Challenges
5.0
Mar 2, 2026
Our overall experience with AWS has been highly positive. As a security-focused organization operating in a fast-paced environment, AWS has provided the scalability, reliability and global infrastructure needed to support both production workloads and security operation use cases. The platform's maturity, extensive service catalog, and strong ecosystem of integrations have enabled me to build resilient architecture while maintaining flexibility for future growth.
Engineer
<50M USD
Software
Review Source
Elastic Scalability and Strong Ecosystem Fit Come With Cost Visibility Challenges
5.0
Apr 20, 2026
AWS is the backbone for how we run and scale-out workloads: object storage and media flows (S3), serverless and API-backed processing (Lambda / HTTP entry points) and supporting services. This breadth means we rarely hit a hard "can't do it all" wall, but it also means ongoing investment in IAM, networking, observability, and cost guardrails - the platform rewards teams that operationalise it well.
Data And Analytics Manager
50M-1B USD
Software
Review Source
AWS Ecosystem Streamlines Administration But Can Overwhelm First-Time Users
5.0
Feb 9, 2026
Amazon Web Services offers a lot of different products, all of which are very mature. For us, we use a wide variety ranging from S3 buckets, RedShift, Step Functions, Bedrock, SFTP, and so on. In addition to the plethora of products AWS offers, another big benefit is that because all of these operate within the same infrastructure, things like account setup and permissioning become much easier to manage. AWS also offers credits for first-time users so that they can experience the platform without any cost for a time.

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