Amplitude is a digital analytics platform that gives self-service visibility into the entire customer journey. Amplitude is the brain behind more than 45,000 digital products at over 1,000 enterprise customers and 23 of the Fortune 100, helping them innovate faster and smarter by answering the strategic question: "How do our digital products drive our business?"
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Funnel Analysis: Where we can see the user funnel to understand where exactly users drop off and fix the leaking bucket. User Lookup and Session Replay: This is the most enjoyed feature in our org where we are able to debug the features or user complaints by the series of events done by the individual user to provide a better solution. User Lifecycle View: The user lifecycle view split by current, new, resurrected and dormant users provides a better understanding of our current product stickiness or engagement factor which we monitor on a regular basis to evaluate our features.
I would not recommend choosing amplitude over GA. It's tough to setup and has poor traffic attribution capabilities.
1) Integrated Agent. Having an AI assistant embedded directly in the platform is key for me to produce any result I want from the platform with a prompt. 2) Amplitude Guides & Surveys enable me to trigger in app nudges on the spot and get insights at lightning speed. These really close the gap between analytics and action, allowing me to engage with users at the right moments. 3) MCP Integration enables me to query Amplitude directly from Claude Code, achieving maximum context for precision Survey crafting or Dashboard building.
The major problem that I have whenever I use this tool is that we are only able to look at one year of data at a time, which forces me to create multiple charts for a single metric to have a year on year comparison. Also, whenever there a change in the definition of the metric or a new metric comes into the org, it is hard to view it amplitude where we use to pull the amplitude data through api and we do our customization. I think this should be solved by providing a querying feature inside the tool like where we can able to query the data through sql queries. And of course the cost of the tool is a bit expensive.
- Initial setup is a little challenging and requires a lot of data sanity checks. - Traffic attribution is very poor.
1) Event Management is time consuming but necessary nonetheless. Changes to existing analytics present some challenges and overall keeping data sanitized is challenging. 2) Some advanced features such as Compass or Pathfinder have a steep learning curve and it takes time to fully leverage. 3) Guides & Surveys is not fully mobile yet as it started web-first and it gets frustrating to see certain features that we'd like to use being made available (resource center for example) but not being able to trigger it.