Overview
Product Information on BeyondTrust Remote Support
What is BeyondTrust Remote Support?
BeyondTrust Remote Support Pricing
Overall experience with BeyondTrust Remote Support
“Great product that delivers improvements”
“Great Product - BeyondTrust Remote Support”
About Company
Company Description
BeyondTrust focuses on Privileged Access Management (PAM), providing services and products to organizations globally. They help businesses secure and manage their privileges both within traditional and hybrid environments, including the cloud. BeyondTrust's integrated solutions offer an advanced PAM solution, designed to minimize the attack surface. The Universal Privilege Management methodology from BeyondTrust aims to secure privileges across access, passwords and endpoints. This provides organizations with the necessary control and visibility to foster operational performance, gain compliance, and mitigate risks.
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A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About BeyondTrust Remote Support
Reviewer Insights for: BeyondTrust Remote Support
Deciding Factors: BeyondTrust Remote Support Vs. Market Average
Performance of BeyondTrust Remote Support Across Market Features
BeyondTrust Remote Support Likes & Dislikes
- The connection to units feels more reliable compared to what we were using previously. There would be frequent disconnections, or freezing. To then fix that issue, we would need to exit the entire application and re-open/sign-in, but since switching, we haven't encountered the same problems. - We're able to uninstall certain applications in the background without needing to interrupt the user's work. - The chat functionality has been awesome, makes remote sessions much easier. - Transferring files is simple, and does not require a lot of extra work for it to function.
Easy
Its reliable and bug free, functions works and client easy connect
This is a difficult question to answer, because there's not much that I don't like about the program. There doesn't seem to be a way (at least that I've discovered) to edit the groups/users tabs while in the remote support program, and in most cases (for our deployment) some aren't relevant, so it would be nice to have an easy option to customize those tabs. I believe that I had to enable some extra features such as viewing more detailed information about the computer, applications, etc. when we first started, which technically didn't happen until later when I stumbled upon it by accident, so having those enabled by default would be helpful I think. I feel like it would be more useful to be enabled automatically rather than disabled automatically and then have to enable it. Increased documentation on ensuring the BeyondTrust services stay running on the target computers would be helpful. We've found in some cases the services stop unexpectedly on the target computer, which means we can't remote to it since it's offline, and then have to reboot or manually start the service to fix it. I've received support for this issue, but increased documentation on how to tackle the problem would be helpful.
support doesn't want to get on a support call or meeting
More Audio/Voice Integration Need and Session Record with Audio then we can have a Transcript and then we can feed these transcript to an AI to help support to address similar issues. - More AI Integration needed, routine support tasks where AI should be able to give clear steps to the support staff - Reporting & Analytics show how well the support team is performing the tasks, also we need a feedback loop where Initiate a custom feedback form after the session where the client can provide some feedback of the support they got - Mobile Support, and future mobile app support could enhance accessibility - Impro File Transfer speed and simplify navigation
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BeyondTrust Remote Support Reviews and Ratings
- IT ASSOCIATE50M-1B USDManufacturingReview Source
Great product that delivers improvements
We moved from another support program over to BeyondTrust, and while we haven't fully completed the deployment throughout our organization yet, the experience with BeyondTrust has been much better. The support that we've received when issues have arisen, and just the overall usability of the program has made our jobs significantly easier from a perspective of remoting to user computers to assist for troubleshooting. - Engineer<50M USDBankingReview Source
Session Recording Lacks Audio While AI And Mobile Features Are Suggested
We are using Bomgar for more than 5 years and all our support is done with the remote support and client finds it easy to connect, only few improvements that could be done is when remote in Audio Support over the internet so we can call the client and connect and talk over now most time we call over Telephone line or zoom for voice and then connect over Bomgar, also we use the chat communication. and the session recordings get saved but without voice. this area could be improved - IT SECURITY & RISK MANAGEMENT ASSOCIATE50M-1B USDBankingReview Source
Screen Recording and Session Data Management Perform Well for Financial Consultations
The product just works. We're in the financial space and have vendors that consult and need monitored access. Remote support allows us to automatically record screen capture and session data. Updates are done often enough and the process is streamlined - Director of IT<50M USDIT ServicesReview Source
Secure Remote Access Meets Cloud Transition Challenges With Higher Expenses Expected
We have been using BeyondTrust Remote Support for over 11 years. It is an indispensable tool for our organisation and has worked faultlessly for over a decade. - SR IT SUPPORT SPECIALIST<50M USDBankingReview Source
File Transfer and Command Execution Streamline Issue Resolution in Remote Support Sessions
Beyond Trust has been great for our support provided to users. The remote product is continually being improved with every release.