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Blue Prism Intelligent Automation Platform

bySS&C Blue Prism
in
4.4
Market Presence: Robotic Process Automation, Business Process Automation Tools

Overview

Product Information on Blue Prism Intelligent Automation Platform

Updated 19th April 2023

What is Blue Prism Intelligent Automation Platform?

SS&C Blue Prism offers a full intelligent automation platform integrating Robotic Process Automation (RPA) and Business Process Management (BPM) solutions, developed to increase revenue and drive value with total automation. SS&C Blue Prism products are designed to streamline workflows and identify opportunities to improve efficiency across the enterprise. SS&C Blue Prism’s intelligent platform unifies people with digital workers securely to create scalable automations suited for specific business needs. Customers utilize SS&C Blue Prism’s total automation solutions to accelerate growth and orchestrate their operations. SS&C Blue Prism’s enterprise-wide software provides full control and governance to help businesses evolve with continuous change. With 20,000+ customers, SS&C Blue Prism has the tools for developing new ways of working and returning exponential value to the business.

Blue Prism Intelligent Automation Platform Pricing

Blue Prism Intelligent Automation Platform Product Images

SS&C Blue Prism Process Intel.
SS&C Blue Prism Process Intel.
SS&C Blue Prism RPA
SS&C Blue Prism RPA
SS&C Blue Prism digital worker
SS&C Blue Prism digital worker

Overall experience with Blue Prism Intelligent Automation Platform

SENIOR PRINCIPAL ENGINEER - FULL STACK
3B - 10B USD, Banking
FAVORABLE

“Scalable, audit-ready RPA that boosts throughput - budget for UI volatility and admin”

4.0
Sep 10, 2025
Blue Prism has been a solid fir for our automation needs. I value its emphasis on governance, auditability, and controller change, which makes it easier to scale automation without losing oversight. Object-oriented design and reusable components shortened our delivery time after the first few projects, and the control room/work queues model gives us predictable throughput. The trade-off is a heavier administrative footprint and some fragility when UI elements change rapidly in web apps, which requires disciplined design patterns and occasional rework. Overall, the platform has reduced manual effort, improved consistency, and provided clear operational metrics
Product Team Lead
30B + USD, Manufacturing
CRITICAL

“Experience with Blue Prism's Customer Success and Support”

3.0
Oct 28, 2024
The overall experience is average. We are still waiting for approval documents to use additional Blue Prism software in our company. This has been an ongoing process for 2 years and therefore we don't have a good support on Blue Prism side. We have a regular exchange with some Blue Prism Customer Success managers. We will get new information/updates. If we have a problem, you can create tickets in the support portal. Most of the time we will get a fast response. The quality of this responses could be better but they help most of the time.

About Company

Company Description

Updated 22nd March 2024

SS&C Blue Prism helps customers in over 170 countries and 2000 businesses, including Fortune 500 and Public Company sector organizations, to unlock the potential of intelligent automation at scale, delivering transformational business value. SS&C Blue Prism’s intelligent automation platform partners with people, organizations and technologies to automate end-to-end business processes through digital resources. A digital workforce increases process efficiency, reduces operating costs and returns millions of hours to staff to focus on higher-value work. Intelligent automation removes tedious and manual work, dramatically improving efficiency and boosting employee satisfaction with paths to career growth.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2001
Head office location
Warrington, U.K.
Website
https://blueprism.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Blue Prism Intelligent Automation Platform
Reviewer Insights for: Blue Prism Intelligent Automation Platform
Performance of Blue Prism Intelligent Automation Platform Across Market Features

Blue Prism Intelligent Automation Platform Likes & Dislikes

Like

- Strong governance & auditability: RBC, release/version controls and detailed logs output - Reusable object layer: The separation of objects and processes encourages maintainable, testable automations and speeds subsequent builds. - Operational control & visibility: Control room and work queues make scheduling, prioritization, and exception handling transparent - Security model that scales: Credentials and permissions are handled cleanly, which helps with SoD and least-privilege practices

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Like

The UI for development is outstanding and gives a visual feedback for the developer what the process is. The licensing model (pooling) fits very well in the execution of bots.

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Like

Una herramienta de facil manejo, que nos ha permitido poder desarrollar nuestro programa de robots eliminando muchos procesos manuales y volviendo mas productivo y eficiente nuestro proceso. Antes teniamos mucha intervención humana en la actualización de datos, con esta herramienta nos hemos ahorrado mucho tiempo y errores operativos.

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Dislike

UI Change sensitivity: Dynamic web apps can break selectors; requires ongoing element strategy and regression checks Admin/infra overhead: Maintaining runners/VMs, patching, and upgrades add operational weight versus lighter tools. Upgrade friction: Major upgrades need careful regression planning across objects/processes and third-party connectors

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Dislike

The reaction time for e.g. needed documents for internal approvals is not very good.

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Dislike

No hemos tenido inconvenientes, y cuando hemos necesitado apoyo, hemos recibida un gran soporte y apoyo del proveedor

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Peer Discussions

Blue Prism Intelligent Automation Platform Reviews and Ratings

Showing data for 888 ratings and reviews for Robotic Process Automation market. View all 967 ratings and reviews across markets for a complete picture.

4.4

(888 Ratings)

Rating Distribution

5 Star
45%
4 Star
47%
3 Star
7%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.4

Service & Support

4.3

Product Capabilities

4.4

Last 12 Months
Filter Reviews
Sort By:
Most helpful
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • SENIOR PRINCIPAL ENGINEER - FULL STACK
    1B-10B USD
    Banking
    Review Source

    Scalable, audit-ready RPA that boosts throughput - budget for UI volatility and admin

    4.0
    Sep 10, 2025
    Blue Prism has been a solid fir for our automation needs. I value its emphasis on governance, auditability, and controller change, which makes it easier to scale automation without losing oversight. Object-oriented design and reusable components shortened our delivery time after the first few projects, and the control room/work queues model gives us predictable throughput. The trade-off is a heavier administrative footprint and some fragility when UI elements change rapidly in web apps, which requires disciplined design patterns and occasional rework. Overall, the platform has reduced manual effort, improved consistency, and provided clear operational metrics
  • IT ASSOCIATE
    50M-1B USD
    Banking
    Review Source

    Ahorro significativo de tiempo al eliminar intervención humana en procesos manuales

    5.0
    Sep 8, 2025
    Su integración a nuestra infraestructura fue transparente y tiene una estabilidad excelente que nos ha permitido avanzar con mayor eficiencia en nuestros proyectos de innovación y automatización.
  • DATA ANALYST
    50M-1B USD
    Retail
    Review Source

    The Swiss army knife of automation tools

    4.0
    Oct 16, 2025
    You can automate anything, at any scale with Blue Prism. The ability to step through processes with full control makes the tool highly capable for complex enterprise tasks.
  • DATA ANALYST
    50M-1B USD
    Software
    Review Source

    Blue Prism Platform Offers Stability With Demanding Setup and High Licensing Cost

    5.0
    Dec 15, 2025
    Blue Prism Intelligent Automation Platform is a stable and mature enterprise automation solution that suitable for our chatbot implementation. The platform performs rule based process and support centralised monitoring.
  • RPA TL
    <50M USD
    Banking
    Review Source

    Comprehensive Options and Smooth Transition From No-Code to Low-Code Platforms

    4.0
    Jul 14, 2025
    Product is well built with many options available, which almost fully meets our expectations. Some features are missing, however these can be supplemented via different available technology.
...
Showing Result 1-5 of 958

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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