Camunda

Working closely with Camunda consulting team is enabling us to build resilient, scalable process automation while maintaining strict adherence to regulatory standards and best practices in finance.

The vendor is very forth coming and easy to work with. They are very responsive and knowledgeable

I have been working on this tool for the last 5 years. In this timeframe I have supported 3 projects, 2 were greenfield and 1 was a migration project where we migrated the flows to Camunda. It is super easy to design flows in the modeler plus the DMN is a savier where complex rules can be defined and we have multiple options on how to receive the output just by changing the hit policy alone. We have come across situations where during migration we were skeptical if our processes in camunda would work as expected. In such times we reached out to the forum and I must say the responses were quick, helpful and very insightful. The only major issue we faced with camunda 7 was with debugging, which is a pain especially if getting it during production. I believe this was already addressed in their version 8. I am keenly waiting to start working on camunda8 and explore how agaentic orchstration can help in our existing work flows.

Camunda greatly helps us keep the complexity of our business processes, the technological diversity of our IT-Systems and our microservice architecture under control.

My overall experience with Camunda as the workflow engine for our Order Manager suite has been quite positive, I found the product to be highly flexible and BPMN based, making it adaptable to our complex telecom order to activation workflows while enabling strong automation and transparency throughout our processes. Integration with other 3PP systems as part of robust workflow is also easier with Java delegates and Delegate expressions and with Spring framework's matured Error handling Jeopardy management and fallout are very easy to handle. Real-time cockpit enabled quick tracking of the order lifecycle and quick addressing of issues. The learning curve in the beginning is a little steep and the user interface could be more intuitive, but these challenges were manageable and outweighed by Camunda's robust orchestration capabilities and reliability in handling E2E order fulfillment. What could have been better is UI for Jeopardy management, i.e. fallout user tasks in telecom workflows usually need a robust way to customize and create a user interface which can be used to update order data in case of any Jeopardy or fallout of any external integration and options to Retry/Skip or cancel order but i felt Camunda UI wasn't upto the mark on this. Also incident management sometimes rollback the activities back to last save point which has issues in operations, including the async continuations is usually not recommended due to performance hit but its a major compromise.